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Remote Email Support Assistant Jobs in Chicago, IL

Production Support & Monitoring - Provide expert-level remote management, administration, and ... Change & Release Support - Assist with version upgrades, deployments, and release validation in ...

... email. * A reliable home/remote work setup and the self-discipline to run a high-volume desk ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

... email. * A reliable home/remote work setup and the self-discipline to run a high-volume desk ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Support local-journalist and city-creator outreach around launch moments - drafting pitches and ... Comfortable writing across at least two channels (social, email, blog, or video) * Reliable and ...

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Remote Email Support Assistant information

See Chicago, IL salary details

$12

$19

$26

How much do remote email support assistant jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote email support assistant in Chicago, IL is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Remote Email Support Assistant vs Customer Service Representative?

AspectRemote Email Support AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and finance
Job FocusHandling email inquiries, providing support via emailHandling customer inquiries via phone, email, or chat

The Remote Email Support Assistant primarily manages customer support through email, focusing on written communication. In contrast, a Customer Service Representative may handle inquiries via multiple channels, including phone and chat. Both roles require strong communication skills and often similar credentials, but the Remote Email Support Assistant specializes in email-based support, making it ideal for remote work environments.

What are the most commonly searched types of Remote Email Support jobs in Chicago, IL? The most popular types of Remote Email Support jobs in Chicago, IL are:
What job categories do people searching Remote Email Support Assistant jobs in Chicago, IL look for? The top searched job categories for Remote Email Support Assistant jobs in Chicago, IL are:
Email Support Specialist

Email Support Specialist

Erie Neighborhood House

Chicago, IL • On-site, Remote

Full-time

Posted 5 days ago


Job description

Description

We are currently seeking an Email Support Specialist to join Erie Neighborhood House, a non-profit organization based in Chicago. As an Email Support Specialist, you will play a crucial role in providing timely and efficient support to our clients and stakeholders via email communication. This position is vital to ensuring a positive experience for our community members and maintaining strong relationships with our partners. You will be involved in a variety of projects aimed at enhancing our services and outreach efforts, making this role essential to our organization's mission.

Responsibilities:
  • Respond to customer inquiries and concerns via email in a professional and timely manner.
  • Provide accurate information about our programs, services, and events to clients and partners
  • Collaborate with team members to improve response times and customer satisfaction metrics.
  • Identify recurring issues and recommend process improvements to prevent future occurrences.
  • Maintain detailed records of all email correspondence for reference and reporting purposes.
  • Assist in creating email templates and FAQs to streamline responses and improve efficiency.
Requirements:
  • Excellent written communication skills with a keen eye for detail and grammar.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Proficiency in email management tools and customer relationship management (CRM) systems.
  • Adaptability to learn new processes and procedures quickly.
  • Experience in a similar role or customer service position is preferred but not required.
  • Passion for helping others and making a positive impact in the community.