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Remote Email Support Assistant Jobs in Washington

Fanniemae

Email Marketing Specialist

Washington, DC · On-site +1

HTML and Platform Support: Apply HTML development expertise across email platforms and support ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...

WinRed

Customer Support Specialist

Washington, DC · On-site +1

$20.50 - $27.50/hr

Serve as a primary responder for customer inquiries via Intercom and email * Triage and resolve ... Support customer onboarding and offboarding workflows based on team schedules * Assist new users in ...

WinRed

Customer Support Specialist

Washington, DC · Remote

$18.50 - $24.75/hr

Serve as a primary responder for customer inquiries via Intercom and email * Triage and resolve ... Support customer onboarding and offboarding workflows based on team schedules * Assist new users in ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... email. * Support Automated Commercial Environment (ACE)-related inquiries from Trade and PGA ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... email. * Support Automated Commercial Environment (ACE)-related inquiries from Trade and PGA ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... email. * Support Automated Commercial Environment (ACE)-related inquiries from Trade and PGA ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43.10K - $54.10K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... assist you. Please note, this email address is only to be used for those individuals who need an ...

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Remote Email Support Assistant information

What is the difference between Remote Email Support Assistant vs Customer Service Representative?

AspectRemote Email Support AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and finance
Job FocusHandling email inquiries, providing support via emailHandling customer inquiries via phone, email, or chat

The Remote Email Support Assistant primarily manages customer support through email, focusing on written communication. In contrast, a Customer Service Representative may handle inquiries via multiple channels, including phone and chat. Both roles require strong communication skills and often similar credentials, but the Remote Email Support Assistant specializes in email-based support, making it ideal for remote work environments.

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What are popular job titles related to Remote Email Support Assistant jobs in Washington? For Remote Email Support Assistant jobs in Washington, the most frequently searched job titles are:
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Remote Email Support Assistant jobs near you
Salesforce Marketing Cloud Email Producer

Salesforce Marketing Cloud Email Producer

Lancesoft

Reston, VA • On-site, Remote

$40 - $50/hr

Full-time

Posted 26 days ago

Job description

Job Description
Position: Salesforce Marketing Cloud Email Producer
Location: Remote
Position Summary
The Salesforce Marketing Cloud (SFMC) Email Producer is responsible for the successful production, management, and deployment of customer-facing email and SMS campaigns. This role will work closely with internal programs, copy editors, design team members, data analysts and other members of the marketing automation team to ensure communications are deployed accurately, on time, and follow brand and legal standards.
Key responsibilities
With hundreds of millions of messages being sent by the organization every year, the SMFC Email Specialist plays an important role in ensuring the students, parents, and professionals who we serve receive personalized, timely, accurate communications. This individual will leverage their HTML abilities to transform text-based content and provided images into responsive, personalized, and dynamic email communications. They will own the deployment process for assigned communications, collaborating with team members from different parts of the organization to keep campaigns moving through tight deadlines.
Primary Responsibilities
The SFMC Email Producer will:
  • Manage assigned email and SMS projects through coding, editing, proofing, quality assurance and deployment phases.
  • Work closely with marketers and other stakeholders to produce and deploy email and SMS communications, meeting aggressive deadlines.
  • Securely manage and upload contacts lists.
  • Hand-code HTML from text documents into emails. Assist in the creation of templates, automations, quality control and dynamic campaigns as needed.
  • Closely follow internal email marketing processes, ensuring communications meet brand and legal standards, plus assist in documentation of processes as needed.
  • Analyze campaigns and recommend best practices, A/B testing, new trends in email, etc.

Minimum Qualifications
  • Solid understanding of email best practices, CAN-SPAM and other email and SMS data privacy laws.
  • A minimum of 3 years coding HTML emails, handling contact lists, and deploying communications through an email service provider is required, with recent Salesforce Marketing Cloud experience strongly preferred.
  • A/B testing experience, and the ability to generate and communicate reports using marketing automation and web analytics tools to highlight key email/SMS performance indicators.
  • Experience with responsive design for email.
  • Exceptional organization, time-management, communications, attention-to-detail, and project-management abilities.
  • Ability to learn and execute company-specific email production processes quickly and accurately.
  • Bachelor's degree or equivalent experience.

Preferred Qualifications
  • Hands on experience with data extensions, automations, journeys, filters and triggers in Salesforce Marketing Cloud is strongly preferred
  • Salesforce Marketing Cloud Email Specialist certification is preferred
  • Some SQL knowledge is preferred
  • Working knowledge of CloudPages and JavaScript is preferred

Must Have
1 year of coding HTML emails
AMPscript
attention-to-detail
Bachelor's degree or equivalent experience.
Commercial Spam Compliance Laws
Exceptional organization
Multitasking and time-management skills, with the ability to prioritize tasks
project-management abilities.
responsive design for email.
Salesforce Marketing Cloud Email Studio
Meet Your Recruiter
Sanjay Uniyal
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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