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Remote Email Handling Jobs in Utah (NOW HIRING)

Kim Luxe Travel

Travel Customer Service

Salt Lake City, UT · Remote

$15.50 - $21/hr

Communicate with clients through email, phone, and messaging platforms to answer questions and ... Well-organized, reliable, and comfortable handling multiple requests at once * Tech-savvy and able ...

Five Star Solutions

Member Support Specialist

Sandy, UT · On-site +1

$14/hr

... handling inbound and outbound calls, responding to text messages and emails, managing case work ... This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ...

Five Star Solutions

Member Support Specialist

Sandy, UT · Remote

$14/hr

... handling inbound and outbound calls, responding to text messages and emails, managing case work ... This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ...

NetDocuments

Staff Cloud Engineer - Infrastructure

Lehi, UT · On-site +1

$52.25 - $70/hr

Two-time winner (2024, 2023) Top Workplace Innovation * 2025 Remote Work * 2024 Technology Industry ... Your responsibilities will encompass managing Virtual Private Clouds (VPCs), handling ...

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Remote Email Handling information

What are some common challenges faced in a remote email handling role, and how can they be managed?

One of the main challenges in remote email handling is staying organized while managing high volumes of messages from various clients, team members, or departments. To overcome this, professionals often rely on robust email management tools, clear labeling systems, and set schedules for checking and responding to messages. Maintaining clear communication and setting boundaries around response times can also help reduce stress and ensure timely replies. Additionally, remote workers need to proactively collaborate with their teams using shared folders or communication platforms to ensure that important information does not get overlooked.

What are the key skills and qualifications needed to thrive as a Remote Email Handling Specialist, and why are they important?

To thrive as a Remote Email Handling Specialist, you need strong written communication, organizational skills, and attention to detail, often supported by prior administrative or customer service experience. Familiarity with email platforms (like Outlook or Gmail), ticketing systems, and CRM software is typically required. Exceptional time management, problem-solving abilities, and a customer-oriented mindset help you stand out in this role. These skills ensure efficient, professional responses and high customer satisfaction while managing large volumes of correspondence remotely.

What is the difference between Remote Email Handling vs Customer Support Representative?

AspectRemote Email HandlingCustomer Support Representative
CredentialsBasic computer skills, communication skillsSame as Remote Email Handling, often with additional product knowledge
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCustomer service, administrative supportCustomer service, technical support
Job FocusManaging email correspondence, inquiriesHandling customer issues via multiple channels, including email

Both roles involve communication with customers, but Remote Email Handling focuses solely on managing email inquiries, while Customer Support Representatives may handle multiple channels and provide broader support. The roles often overlap in skills and environment, but the scope of responsibilities differs slightly.

What is remote email handling?

Remote email handling is the process of managing, organizing, and responding to emails from a location outside of a traditional office, typically from home or any remote setting. Professionals in this role may sort incoming emails, reply to customer inquiries, forward important messages, and filter spam to ensure efficient communication. Remote email handlers often use secure connections and follow company protocols to maintain confidentiality and prompt response times. This role is essential for businesses that receive high volumes of emails and require timely, organized communication.
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What job categories do people searching Remote Email Handling jobs in Utah look for? The top searched job categories for Remote Email Handling jobs in Utah are:
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Remote Email Handling jobs near you

Customer Support Representative (Remote)

ECP

Salt Lake City, UT • Remote

$16.50 - $21/hr

Full-time

Posted 28 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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