... support them in making informed decisions based on their needs. This position combines ... email, CRM systems) Interest in client-focused advisory work What We Offer Fully remote work ...
... support them in making informed decisions based on their needs. This position combines ... email, CRM systems) Interest in client-focused advisory work What We Offer Fully remote work ...
(Remote) Support Analyst
Edmonton, AB · Remote
Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...
(Remote) Support Analyst
Edmonton, AB · Remote
Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...
Technical Support Representative - Pacific Time Zone
Edmonton, AB · Remote
CA$55K - CA$65K/yr
... customer service to clients worldwide. You'll join a dynamic Technical Support team dedicated to ... Your role encompasses answering product queries, troubleshooting email delivery issues, and ...
Quick apply
Technical Support Representative - Pacific Time Zone
Edmonton, AB · Remote
CA$55K - CA$65K/yr
... customer service to clients worldwide. You'll join a dynamic Technical Support team dedicated to ... Your role encompasses answering product queries, troubleshooting email delivery issues, and ...
Key Responsibilities Customer Support * Respond to customer inquiries through phone, email, and text in a professional and timely manner. * Provide accurate information about products, services ...
Key Responsibilities Customer Support * Respond to customer inquiries through phone, email, and text in a professional and timely manner. * Provide accurate information about products, services ...
Remote - Canada (Excluding QC, NB, NS, PE, NT, YT, & NU) Employment Type: Full-Time About the Role ... Backgrounds in retail, restaurant service, hospitality, administrative support, or direct customer ...
Remote - Canada (Excluding QC, NB, NS, PE, NT, YT, & NU) Employment Type: Full-Time About the Role ... Backgrounds in retail, restaurant service, hospitality, administrative support, or direct customer ...
Customer success or customer support * Event coordination * NGO or volunteer coordination ... Remote work with occasional local meetings or visits to partner organizations if required.
Customer success or customer support * Event coordination * NGO or volunteer coordination ... Remote work with occasional local meetings or visits to partner organizations if required.
Customer success or customer support * Event coordination * NGO or volunteer coordination ... Remote work with occasional local meetings or visits to partner organizations if required.
Customer success or customer support * Event coordination * NGO or volunteer coordination ... Remote work with occasional local meetings or visits to partner organizations if required.
Game Tester - Remote
Millet, AB · On-site +1
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Game Tester - Remote
Millet, AB · On-site +1
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Edmonton, AB · On-site +1
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Edmonton, AB · On-site +1
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Legal, AB · On-site +1
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Remote Email Customer Support information
What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?
| Aspect | Remote Email Customer Support | Remote Live Chat Customer Support |
|---|---|---|
| Credentials | Basic customer service skills, communication skills | Basic customer service skills, communication skills |
| Work Environment | Responding to customer emails asynchronously | Engaging with customers via real-time chat |
| Employer & Industry Usage | Retail, tech, service industries | Retail, tech, service industries |
| Search & Comparison Intent | Often compared for remote customer support roles | Often compared for real-time support roles |
Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.
What are some common challenges faced by remote email customer support representatives, and how can they be overcome?
Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.
What are Remote Email Customer Support jobs?
Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.
What are the key skills and qualifications needed to thrive as a Remote Email Customer Support representative, and why are they important?
To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.
What are the most commonly searched types of Email Customer Support jobs in Edmonton, AB? The most popular types of Email Customer Support jobs in Edmonton, AB are:
What are popular job titles related to Remote Email Customer Support jobs in Edmonton, AB? For Remote Email Customer Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Email Customer Support jobs in Edmonton, AB look for? The top searched job categories for Remote Email Customer Support jobs in Edmonton, AB are:
Other
Posted 22 days ago
Job description
Client Benefits Advisor Remote Open Across Canada, Excluding QC, NB, PEI, NS
AO Globe Life is currently seeking motivated and professional individuals for a full-time remote Benefits Advisor opportunity open to candidates across most of Canada.
This role is ideal for individuals looking to build a long-term career in a people-focused environment that emphasizes professional development, client relationships, and personal growth.
About the Role
As a Benefits Advisor, you will meet virtually with clients to help them better understand available benefit options and support them in making informed decisions based on their needs.
This position combines communication, relationship-building, organization, and client service in a structured remote environment.
Key Responsibilities
Conduct virtual client consultations and presentations
Build professional, trust-based client relationships
Identify client needs and explain available benefit options
Maintain organized follow-up and workflow management
Participate in ongoing training and professional development
Maintain a consistent and professional remote work presence
What We're Looking For
Strong verbal and written English communication skills
Professional, coachable, and self-motivated attitude
Organized and dependable work habits
Comfortable working independently in a remote setting
Positive and solutions-focused mindset
Basic computer proficiency (Zoom, email, CRM systems)
Interest in client-focused advisory work
What We Offer
Fully remote work environment
Flexible scheduling within a structured framework
Comprehensive onboarding and training
Ongoing mentorship and leadership development
Advancement opportunities based on performance and leadership
Supportive team culture focused on growth and development
Must reside in Canada and be legally authorized to work
Not currently available to residents of Quebec, New Brunswick, Prince Edward Island, or Nova Scotia
Ability to meet any applicable provincial licensing requirements
Reliable internet connection and dedicated workspace