ZipRecruiter

Log In

2

Remote Email Customer Support Jobs in Burr Ridge, IL

Potbelly

Customer Care Associate

Chicago, IL · On-site +1

$55K - $65K/yr

Support Center (Full Remote) Reports to: Manager, Customer Care & Reputation Job Level: Job Band ... Communicate with customers through email, phone, social media or other digital channels utilized by ...

Globe Life

Be Seen First

Entry-Level Customer Support and Sales Representative

Naperville, IL · Remote

$60K - $80K/yr

Prior experience in customer service and sales is ideal, but not required * Strong verbal and ... Ability to work independently in a remote environment * Basic computer literacy and a reliable ...

previous pagenext page

Showing results 21-40

All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Burr Ridge, IL

Remote Email Customer Support information

See Burr Ridge, IL salary details

$10

$22

$56

How much do remote email customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote email customer support in Burr Ridge, IL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is a remote email customer support?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote email customer support?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.

What are some common challenges faced by remote email customer support, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are popular job titles related to Remote Email Customer Support jobs in Burr Ridge, IL?

For Remote Email Customer Support jobs in Burr Ridge, IL, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Support jobs in Burr Ridge, IL look for?

The top searched job categories for Remote Email Customer Support jobs in Burr Ridge, IL are:

What cities near Burr Ridge, IL are hiring for Remote Email Customer Support jobs?

Cities near Burr Ridge, IL with the most Remote Email Customer Support job openings:

Remote Email Customer Support jobs near you

Customer Care Associate

Chicago, IL • On-site, Remote

Potbelly
Traveler Accommodation • 5 - 10K employees
Learn more about Potbellyexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Respond to and resolve customer issues submitted via various online channels.

  • Assist customers with Gift Card and Perk Club issues and communicate with customers through email, phone, social media, or other digital channels.

  • Support the organization’s Customer Care function by preparing reports and providing feedback to help understand customer satisfaction levels.

Potbelly Sandwich Shop rating

6.2

Company rating: 6.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

  • $55,000 - $65,000 base salary range + annual bonus potential!
  • 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?
What's In It For You**:
  • Competitive pay with performance-based annual raises!
  • Medical, Dental & Vision Insurance
  • Domestic Partnership Benefits
  • Paid Parental Leave
  • FSA and HSA with Employer Contribution
  • Commuter Benefit Program
  • Retirement Savings 401(k) WITH company match
  • Employee Assistance Program
  • Paid Time Off
  • Discount Program
  • Flexible Work Schedule
  • Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**
Job Description
Customer Care Associate (Full Time)
Location: Support Center (Full Remote)
Reports to: Manager, Customer Care & Reputation
Job Level:
Job Band:
Full Time
Travel Requirements: Rarely (Possibly 1-2x a year)
General Description:
The Customer Care Associate role is a full-time, permanent position reporting to the Manager, Customer Care & Reputation. This role is critical to ensuring the satisfaction of Potbelly's customers, so that they are delighted and continue to return to the brand for their sandwich occasions.
The Customer Care Associate will be responsible for responding to and resolving daily customer issues that are submitted via various online channels. This role will also require providing a summary of customer contact data to help the team better understand customer satisfaction levels overall and for various brand initiatives.
The position will work closely with the Director, Consumer Insights & Innovation, cross-functional team members, and field team members, helping to address any needs and resolve issues that are under the responsibility of the Customer Care function.
Potbelly looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Our Customer Care professionals need to demonstrate strong attention to detail and a customer first mindset.
Our marketers are team players, comfortable with ambiguity and passionate about delivering results. Strong communication skills, both written and oral, are paramount for the position.
FOCUS
Responsibilities
  • Lead and behave according to the Potbelly Values and uphold the Potbelly Way.
  • Respond to all Customer contacts in a timely manner and ensure satisfactory resolution while adhering to Potbelly's standards, policies and procedures.
  • Communicate with customers through email, phone, social media or other digital channels utilized by the Customer Care Team.
  • Assist Customers with Gift Card and Perk Club issues.
  • Assist preparing reports on a weekly, period and quarterly basis.
  • Support the organization's Customer Care function with a high level of professionalism, empathy, attention to detail and clear communication.
  • Always have a customer first mindset by ensuring customer issues are resolved in a kind, helpful, and professional manner.
  • Be passionate about the Potbelly brand and making sure all customers want to return.
  • Work closely with Potbelly team members and establish effective working relationships.
  • Other tasks, as required.

ESSENTIAL FUNCTIONS
  • Must have the ability to work a full-time work week schedule Monday-Friday from 8am-5pm CT. Schedule could change based on needs of the business.
  • Ability to travel as needed, a few times throughout year for in-person meetings, training etc.
  • Ability to finely manipulate and key in data.
  • Ability to work effectively and efficiently both independently and collaboratively.
  • Must be able to engage in problem-solving skills to help identify and solve potential customer issues.
  • Must be able to communicate heavily through text, telephone, e-mail, instant messaging, video conferencing, and in-person communications.
  • Must be able to work in a team environment, remaining professional and having a highly coachable mindset to deliver an incredible customer experience.

EXPERIENCE, EDUCATION AND BEHAVIORS
  • 2+ years of experience providing customer care support across multiple contact channels (e.g. email, CRM, online reviews, phone) in a corporate restaurant or corporate retail environment, with a focus on issue resolution and customer satisfaction.
  • Demonstrated ability to work with online dashboards and tools to respond to customer issues.

  • Customer first mindset and passion for the brand.
  • Demonstrated creative and analytical thinking.
  • Proficiency in communications to resolve issues.
  • Proficiency in MS Outlook, Word and Excel are required.
  • High attention to detail and timely, independent follow-through.
  • Ability to handle confidential and sensitive information.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.
If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.
Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.
We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Application Deadline: Applications must be submitted by [12/31/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

What Potbelly Sandwich Shop employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply