ZipRecruiter

Log In

2

Remote Email Customer Support Jobs in Tennessee (NOW HIRING)

Lyft

Associate, Healthcare & Business Support

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide friendly, timely support via phone, chat and email * Meet/exceed efficiency and customer ... This role is fully remote in Nashville, candidates for this role must be based in the Nashville ...

McQuade Organization

... email, and video Maintain accurate client and enrollment information Follow up with clients to ... ongoing customer support Build strong professional relationships with clients and team members ...

New

McQuade Organization

... email, and video Maintain accurate client and enrollment information Follow up with clients to ... ongoing customer support Build strong professional relationships with clients and team members ...

New

Liveops

Remote Spanish Bilingual Customer Service

Cordova, TN · Remote

$13.50 - $17/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Franklin, TN · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

previous page

Showing results 41-60

All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Tennessee

Remote Email Customer Support information

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are some common challenges faced by remote email customer support, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What is a remote email customer support?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote email customer support?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.

What are the most commonly searched types of Email Customer Support jobs in Tennessee?

The most popular types of Email Customer Support jobs in Tennessee are:

What are popular job titles related to Remote Email Customer Support jobs in Tennessee?

For Remote Email Customer Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Support jobs in Tennessee look for?

The top searched job categories for Remote Email Customer Support jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Email Customer Support jobs?

Cities in Tennessee with the most Remote Email Customer Support job openings:

Remote Email Customer Support jobs near you
Infographic showing various Remote Email Customer Support job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 10% Part Time, 3% Temporary, and 9% Contract. Highlights an 100% Remote job distribution.

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Journeys

Nashville, TN • Remote

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

The Ideal Candidate

As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

Position Benefits

  • 40% off employee discount at all Genesco retail locations and online.
  • Advancement opportunities within the first 6 months of employment.
  • Weekly pay
  • Dental, Life, Medical, and Vision coverage and insurance.
  • 401K Contribution program.
  • Journeys and Genesco Scholarship programs.
  • Tuition and Student Loan Repayment assistance.
  • Employee Assistance – Mental Health, Financial Planning, and Legal Advice. 

Job Responsibilities: 

  • Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. 
  • Foster strong customer relationships to enhance retention and loyalty. 
  • Work cross-functionally with internal teams to ensure seamless customer experience. 
  • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. 
  • Serve as a brand ambassador by upholding company values and delivering outstanding service. 
  • Apply coaching, feedback, and training to enhance performance and customer satisfaction. 
  • Ensure the security and privacy of customer information. 
  • Perform additional duties as required to support business operations. 

Job Requirements: 

  • High school diploma or GED. 
  • 1-2 years of customer service or retail experience preferred. 
  • Strong verbal, written, and interpersonal communication skills. 
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. 
  • Proficiency in learning and using new software applications. 
  • Excellent problem-solving and conflict resolution skills. 
  • Strong attention to detail and ability to multitask effectively. 
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. 
  • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). 
  • Bilingual proficiency in Spanish. 

                     Work From Home Requirements: 

                    • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality. 
                    • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.  
                      • Tablets and Chromebooks are not permitted. 
                    • RAM: Minimum of 16 GB. 
                    • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup). 
                    • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours. 
                    • Web Camera: Integrated or external webcam. 
                    • Mouse: External mouse required. 
                    • Cell Phone: Must have Wi-Fi capability and a charger. 
                    • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.  
                      • Minimum speed: 50 Mbps download / 5 Mbps upload. 
                      • Recommended speed: 100+ Mbps download / 10+ Mbps upload.  
                      • Test your speed at www.speedtest.net. 
                      • You must pass the official system test at www.networktest.twilio.com using Google Chrome. 
                    • Power: Devices must remain charged at all times to avoid work disruptions. 
                    • Verification: All equipment and internet access are your responsibility and will be verified during onboarding. 

                                                    What Journeys employees say

                                                    Pay

                                                    Benefits

                                                    Hours and flexibility

                                                    Workplace

                                                    Get the full story on Breakroom

                                                    Apply