(Remote) Support Analyst
Winnipeg, MB · Remote
Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...
(Remote) Support Analyst
Winnipeg, MB · Remote
Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...
Bilingual French/English Customer Service Agent REMOTE
Winnipeg, MB · Remote
CA$19.50/hr
REMOTE Bilingual French/English Customer Service Agent Job Type: Full Time - Work from Home Hours ... Proven customer support experience or experience as a client service representative * Track record ...
Quick apply
Bilingual French/English Customer Service Agent REMOTE
Winnipeg, MB · Remote
CA$19.50/hr
REMOTE Bilingual French/English Customer Service Agent Job Type: Full Time - Work from Home Hours ... Proven customer support experience or experience as a client service representative * Track record ...
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Winnipeg, MB · Remote
CA$19.50/hr
REMOTE Bilingual French/English Customer Service Agent Job Type: Full Time - Work from Home ... Support email inquiries and chatrooms. * Provide timely and accurate information regarding products ...
Quick apply
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Winnipeg, MB · Remote
CA$19.50/hr
REMOTE Bilingual French/English Customer Service Agent Job Type: Full Time - Work from Home ... Support email inquiries and chatrooms. * Provide timely and accurate information regarding products ...
Customer success or customer support * Event coordination * NGO or volunteer coordination ... Remote work with occasional local meetings or visits to partner organizations if required.
Customer success or customer support * Event coordination * NGO or volunteer coordination ... Remote work with occasional local meetings or visits to partner organizations if required.
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Game Tester - Remote
Saint Francois Xavier, MB · On-site +1
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Game Tester - Remote
Saint Francois Xavier, MB · On-site +1
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Game Tester - Remote
La Broquerie, MB · On-site +1
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Game Tester - Remote
La Broquerie, MB · On-site +1
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Game Tester - Remote
Shoal Lake, MB · On-site +1
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Game Tester - Remote
Shoal Lake, MB · On-site +1
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Game Tester - Remote
Leaf Rapids, MB · On-site +1
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Game Tester - Remote
Leaf Rapids, MB · On-site +1
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Game Tester - Remote
MB · On-site +1
... that support growth and retention. Join Almedia and become part of a team whose solutions are ... All you need is your email and a password. Click continue to register - start earning easily ...
Game Tester - Remote
MB · On-site +1
... that support growth and retention. Join Almedia and become part of a team whose solutions are ... All you need is your email and a password. Click continue to register - start earning easily ...
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... that support growth and retention. Join Almedia and become part of a team whose solutions are ... All you need is your email and a password. Click continue to register - start earning easily ...
... that support growth and retention. Join Almedia and become part of a team whose solutions are ... All you need is your email and a password. Click continue to register - start earning easily ...
... that support growth and retention. Join Almedia and become part of a team whose solutions are ... All you need is your email and a password. Click continue to register - start earning easily ...
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Game Tester - Remote
Hamiota, MB · On-site +1
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Hamiota, MB · On-site +1
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Cartier, MB · On-site +1
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Cartier, MB · On-site +1
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Morris, MB · On-site +1
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Morris, MB · On-site +1
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Remote Email Customer Support information
What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?
| Aspect | Remote Email Customer Support | Remote Live Chat Customer Support |
|---|---|---|
| Credentials | Basic customer service skills, communication skills | Basic customer service skills, communication skills |
| Work Environment | Responding to customer emails asynchronously | Engaging with customers via real-time chat |
| Employer & Industry Usage | Retail, tech, service industries | Retail, tech, service industries |
| Search & Comparison Intent | Often compared for remote customer support roles | Often compared for real-time support roles |
Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.
What are some common challenges faced by remote email customer support, and how can they be overcome?
Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.
What is a remote email customer support?
Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.
What are the key skills and qualifications needed to thrive as a remote email customer support?
To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.
What job categories do people searching Remote Email Customer Support jobs in Manitoba look for? The top searched job categories for Remote Email Customer Support jobs in Manitoba are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Job description
Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly.
In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems.
This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.
This remote role welcomes candidates anywhere in Canada and the US.
What your impact will be:
- Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction
- Monitor the support queue, take ownership of new tickets, and reassign as needed
- Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve complex issues
- Troubleshoot application, data, architecture, and interface-related problems
- Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process
- Develop deep functional and technical knowledge of our ERP applications, with a focus on Human Resources and Payroll modules
- Identify root causes and provide recommendations to prevent recurring issues
- Understand support service agreements and appropriately scope requests outside of standard support
- Contribute ideas for product and process improvements
What we are looking for:
- Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
- Strong technical aptitude with proven troubleshooting and problem-solving skills
- Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred
Customer Support Qualifications:
- Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
- Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
- Strong analytical skills with the ability to make sound, independent decisions
- Self-motivated, adaptable, and able to work both independently and collaboratively within a team
Technical Qualifications
- Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
- Experience in troubleshooting APIs and/or web services preferred.
- Knowledge of Apache Tomcat configuration and troubleshooting is preferred.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Compensation Range:
60K-75K
About Cayenta:
Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.
About Harris:
Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
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About Cayenta
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