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Remote Email Customer Service Jobs in Columbia, SC

Liveops

Remote Customer Service Agent

Lexington, SC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Columbia, SC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Sumter, SC · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Afni, Inc.

Remote Customer Service Representative

SC · On-site +1

$14.75 - $20/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Liveops

Remote Customer Service Representative

Sumter, SC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Email Customer Service information

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How much do remote email customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote email customer service in Columbia, SC is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.33 per hour, depending on experience, location, and employer.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What are the most commonly searched types of Email Customer Service jobs in Columbia, SC?

The most popular types of Email Customer Service jobs in Columbia, SC are:

What are popular job titles related to Remote Email Customer Service jobs in Columbia, SC?

For Remote Email Customer Service jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Service jobs in Columbia, SC look for?

The top searched job categories for Remote Email Customer Service jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Remote Email Customer Service jobs?

Cities near Columbia, SC with the most Remote Email Customer Service job openings:

Remote Email Customer Service jobs near you

Customer Service Associate

Columbia, SC • Remote

Marpai Administrators LLC
See more jobs at Marpai Administrators LLCexternal

$14.42 - $19.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION:
The Customer Service Associate supports Customer Service Representatives and internal department requirements outside of standard call handling. This role assists with non-call workflows, operational inquiries, digital communication channels, and cross-functional support needs. The position may also answer basic-level customer service calls when call volume warrants, helping maintain service levels and ensure timely support for members, providers, clients, and internal stakeholders.
 
WHAT YOU WILL BE DOING: 
Customer Service and Department Support
  • Provide daily administrative and operational support to Customer Service Representatives to help maintain workflow continuity and timely issue resolution.
  • Support internal department requirements outside of standard call handling, including follow-up tasks, documentation updates, email inquiries, portal messages, and departmental requests.
  • Monitor and respond to inquiries received through approved customer service communication channels, including Member Portal Chat, Message Board, and Customer Service email group.
  • Assist with answering calls when  when additional call support is needed due to call volume or business demand.
  • Escalate complex, sensitive, or unresolved issues to the appropriate Customer Service Representative, Lead Customer Service Representative, supervisor, or operational department.
  • Maintain accurate documentation of work completed, inquiries handled, follow-up actions, and pending items in accordance with department expectations.
  • Assist with basic-level calls when volume warrants while maintaining professionalism and adherence to call handling expectations
  • Demonstrate accountability, teamwork, dependability, and a commitment to continuous improvement.
  • Other duties as required
 
KNOWLEDGE, SKILLS AND ABILITIES
  • Strong customer service mindset with the ability to support multiple team members and internal departments professionally. 
  • Ability to manage non-call workflows, follow-up items, email inquiries, portal messages, and administrative support tasks accurately and efficiently.
  • Clear verbal and written communication skills with attention to detail and professionalism.
  • Ability to research routine inquiries, document findings, and escalate complex issues appropriately.
  • Strong organizational, prioritization, and time-management skills.
  • Ability to work independently in a remote environment while contributing effectively to team success.
  • Ability to maintain confidentiality and comply with HIPAA, regulatory, and company policy requirements.

WHAT DO YOU NEED
  • High School Diploma or GED required.
  • Call center experience (TPA / Self-Funded Plans preferred).
  • Basic understanding of healthcare benefits, eligibility, claims processing, provider networks, healthcare terminology, and HIPAA requirements preferred.
  • WLT system knowledge preferred. 
 
WORK REQUIREMENTS:
  • Remote work environment requiring prolonged computer use and telephone interaction.
  • Ability to work scheduled business hours and overtime as required to support business needs.
  • Ability to maintain a secure home office environment that meets company standards.
 
WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection
 
Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
 

This is a remote position.