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Remote Email Customer Service Jobs in New York (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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Remote Email Customer Service information

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What are popular job titles related to Remote Email Customer Service jobs in New York?

For Remote Email Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Service jobs in New York look for?

The top searched job categories for Remote Email Customer Service jobs in New York are:

What cities in New York are hiring for Remote Email Customer Service jobs?

Cities in New York with the most Remote Email Customer Service job openings:

Remote Email Customer Service jobs near you
Infographic showing various Remote Email Customer Service job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Email & CRM Marketing Lead (Contract)

Historic Hudson Valley

Pocantico Hills, NY • Remote

Contractor

Posted 9 days ago

Job description

Primary Responsibility: The Email & CRM Lead owns email marketing execution and strategy across the organization's seasonal events and brands and manages the audience segmentation and list-building work that powers targeted campaigns. This role also handles day-to-day content updates on the organization's websites.

Principal Duties:              

 Email

  • Design and deploy marketing emails, including newsletters, presale announcements, surveys, and welcome/onboarding sequences
  • Build and maintain the email content calendar in coordination with the Director of Marketing and event timelines
  • Track, evaluate, and report on campaign performance (open rate, CTR, CTOR) against benchmarks
  • Coordinate email scheduling to avoid conflicts across concurrent campaigns and brands

 CRM & Segmentation

  • Use the organization's CRM/email platform to build targeted and suppressed audience lists (e.g., excluding recent purchasers from redundant promotions, segmenting by event interest or past attendance)
  • Maintain list hygiene and flag data quality issues
  • Support basic reporting on list growth and engagement trends

 Web

  • Upload and update copy, images, and event details on the marketing website
  • Coordinate larger web/SEO/technical needs with department director

 Cross-departmental coordination

  • Support scheduling of email sends for other departments (e.g., Membership, Development) 

 Knowledge, Skills, Abilities:

  • Demonstrated experience with an email service provider that includes real segmentation/automation tools (e.g., Active Campaign, Klaviyo, HubSpot, Constant Contact Plus, or similar) 
  • Comfortable exporting, cleaning, and cross-referencing data from multiple sources (ticketing platform, email platform, web forms)
  • Strong writer/editor with attention to brand voice consistency across distinct sub-brands
  • Basic WordPress or CMS content-entry experience
  • Highly organized, comfortable managing multiple concurrent sends and deadlines
  • Experience with Prospect2, Tessitura, or comparable nonprofit CRM/ticketing systems strongly preferred

Work Conditions: Remote