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Remote Email Customer Service Jobs in Maryland (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Liveops

Remote Customer Service Agent

Waldorf, MD · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Hyattsville, MD · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Upper Marlboro, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Hagerstown, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsEmail Customer Service JobsRemote Email Customer Service JobsRemote Email Customer Service Jobs in Maryland

Remote Email Customer Service information

See Maryland salary details

$9

$18

$26

How much do remote email customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote email customer service in Maryland is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.29 per hour, depending on experience, location, and employer.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What are the most commonly searched types of Email Customer Service jobs in Maryland?

The most popular types of Email Customer Service jobs in Maryland are:

What are popular job titles related to Remote Email Customer Service jobs in Maryland?

For Remote Email Customer Service jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Service jobs in Maryland look for?

The top searched job categories for Remote Email Customer Service jobs in Maryland are:

What cities in Maryland are hiring for Remote Email Customer Service jobs?

Cities in Maryland with the most Remote Email Customer Service job openings:

Remote Email Customer Service jobs near you
Infographic showing various Remote Email Customer Service job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,946 per year, or $18.2 per hour.

Customer Service Associate

Nations Photo Lab

Hunt Valley, MD • On-site, Remote

$13.75 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Handle customer inquiries via phone, email, and chat to address questions and concerns.

  • Process orders and manage essential customer account information.

  • Manage workflow across phone, email, and chat channels and participate in continuous improvement activities.

Job description

Company Overview
"We're Nations Photo Lab- where passion meets precision in the world of professional photography printing. We believe that every moment matters-whether it's capturing your child's first steps or your first trip to Venice. As a trusted industry leader, we've helped more than 500,000 happy customers preserve their best memories. Join us in our mission to inspire creativity, celebrate moments, and deliver excellence to 500,000 more!"
Position Overview:
Are you ready to make an impact and be part of something big? We're seeking a passionate and energetic Customer Service Associate to join our team. In this role, you'll handle customer inquiries via phone, email, and chat, process orders, and manage account information. You'll also be able to build strong relationships with customers and work closely with our team to enhance service quality. If you thrive in a fast-paced environment and have a knack for problem-solving, we'd love to hear from you!
What We're Looking For:
Energetic Go-Getter - must enjoy connecting with and helping people
Strong Communicator: the ability to clearly and effectively communicate with customers through various channels (phone, email, chat) is essential
Unwavering Patience and Resilience: Handling customer inquiries and complaints requires patience and a calm demeanor, even when things get tough. Resilience helps us stay positive and composed under pressure, ensuring we always provide top-notch service.
Responsibilities:
Customer Interaction: Communicate via inbound and outbound phone calls, email, and chat to address customer questions and concerns.
Order Processing: Process orders while managing essential customer account information.
Workflow Management: Effectively manage phone, email, and chat online workflow.
Relationship Building: Complete weekly one-on-one meetings with the team leader and director to ensure continuous improvement.
Coaching: Apply coaching to improve customer service, interpersonal, and communication skills.
Manage customer issues and communicate with customers (75%)
  • Communicate via inbound and outbound phone calls, email, chat, and mail correspondence.
  • Manage phone or chat online workflow.
  • Address customer questions and concerns regarding their order while also managing account information.
  • Process orders while communicating all essential customer account information.
  • Identify and cross-sell for maximum customer/company benefit.

Training and Development (10%)
  • Complete a weekly one-on-one meeting with the team leader and director.
  • Follow and implement training to ensure exemplary customer service and call quality.
  • Apply coaching to improve customer service and interpersonal and communication skills.

Housekeeping and Continuous Improvement (15%)
  • Maintain all workflows and customer notes within company systems.
  • Complete a quality score sheet as directed by department goals.
  • Participate in end-of-shift duties/hand-off.
  • Promote a professional team atmosphere.

Qualifications:
3-5 years of proven customer support experience in a high-volume call center environment
Prior experience in phone/chat/email customer support
Exceptional typing ability (60 wpm)
Strong phone contact handling skills and active listening
Familiarity and experience with CRM technologies (MS Office, Zen Desk, data processing systems)
Strong keyboard skills
An interest in print media, photography, or a similar industry is a plus but not required
Why You'll Love This Opportunity:
Diverse Challenges: Tackle various customer service challenges, such as managing phone, email, and chat workflows and processing orders.
Career Growth: Join a company committed to fostering professional development. Your success as a Customer Service Representative is the beginning of an exciting journey with us.
Collaborative Environment: Join a supportive team culture that values collaboration, creativity, and continuous learning.
Perks and Benefits:
Competitive salary
Health, vision, and dental insurance
Retirement savings plan
Employee discount
Referral program
Generous PTO
Fun and collaborative company culture!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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