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Remote Email Chat Support Jobs in Reston, VA (NOW HIRING)

ManTech International

Remote Support Technician Lead

Mclean, VA · On-site +1

$44.50K - $57.60K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician Lead to ... If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

TEEMA

Be Seen First

Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

WP Buffs

WordPress Support Developer

Washington, DC · Remote

$22/hr

Managing support tickets * Site edits within WordPress * Plugin, theme and core updates * Security ... Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any ...

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

Managing support tickets * Site edits within WordPress * Plugin, theme and core updates * Security ... Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any ...

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Remote Email Chat Support information

See Reston, VA salary details

$15

$27

$46

How much do remote email chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote email chat support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.
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What are popular job titles related to Remote Email Chat Support jobs in Reston, VA? For Remote Email Chat Support jobs in Reston, VA, the most frequently searched job titles are:
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What cities near Reston, VA are hiring for Remote Email Chat Support jobs? Cities near Reston, VA with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Reston, VA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,366 per year, or $27.1 per hour.

Corporate Travel Consultant

Next Generation Recruitment & Staff

Washington, DC • Remote

$24 - $26/hr

Full-time

Posted 13 days ago

Job description

Our client is seeking a Corporate Travel Consultant role to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled team of Corporate Specialize Travel Consultants located virtually from home. The role will report to an op supervisor and support from an operations manager.

** Pay range $24.00 to $26.00 per hour**

Key Responsibilities:

  • Hours of Operation and shifts available: 8am-9pm ET Monday-Friday
  • Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client n Support other work, including other customers when directed to do so by leadership.
  • Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
  • Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
  • Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
  • Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance
  • Follow internal compliance and regulatory requirements for all customers and locations supported
  • Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
  • Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (C productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
  • Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
  • Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
  • Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed