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Remote Email Chat Support Jobs in Maple Grove, MN

Visana Health

Clinic Receptionist

Minneapolis, MN · Remote

$18 - $20/hr

Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests priority items get a proper response. * Answer main clinic ...

New

Visana Health

Clinic Receptionist

Minneapolis, MN · On-site +1

$18 - $20/hr

Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests priority items get a proper response. * Answer main clinic ...

New

Cargill

Sales Manager (Open to Remote)

Wayzata, MN · Remote

$97K - $120K/yr

In this role, you will support the development of processes to identify and contact prospective ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

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Showing results 21-40

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Maple Grove, MN

Remote Email Chat Support information

See Maple Grove, MN salary details

$14

$26

$45

How much do remote email chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote email chat support in Maple Grove, MN is $26.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $29.04 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are popular job titles related to Remote Email Chat Support jobs in Maple Grove, MN?

For Remote Email Chat Support jobs in Maple Grove, MN, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Maple Grove, MN look for?

The top searched job categories for Remote Email Chat Support jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Remote Email Chat Support jobs?

Cities near Maple Grove, MN with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Maple Grove, MN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,477 per year, or $26.7 per hour.

Copier Support Desk Technician

Marco Technologies LLC

Minnetonka, MN • Remote

$19.10 - $27.70/hr

Full-time

Re-posted 14 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

117th of 224 rated it services

Job description

The Copier Support Desk Technician I is responsible for providing quality services and solutions to our clients while
maintaining a high level of client satisfaction. You will provide first level remote technical support for copiers, printers,
multifunction devices, and related software and solutions, using technical skills to troubleshoot and resolve service issues
while ensuring a high level of customer satisfaction.
ESSENTIAL FUNCTIONS:

  • Provide remote technical support to diagnose and resolve copier, printer, and multifunction device issues.
  • Troubleshoot and resolve issues related to hardware, software, and network connectivity problems remotely.
  • Assist with remote installation, configuration, and software updates of copiers and related equipment.
  • Collaborate with onsite service technicians and escalate issues to higher level techs as needed.
  • Maintain detailed records of support interactions, solutions, and outcomes.
  • Stay updated on latest copier and IT technologies to enhance remote troubleshooting skills.
  • Deliver exceptional customer service and ensure client satisfaction throughout the support process.
  • Communicate with customers in a prompt and accurate manner via phone and email.
  • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include
    time entry.
  • Attend required company and department meetings.
  • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
  • Perform other related duties as assigned.

QUALIFICATIONS:

  • High school diploma and two years of relevant experience; or equivalent combination of education and experience.
  • Previous experience repairing and troubleshooting printers, copiers, and MFPs preferred.

REQUIRED SKILLS:

  • Proficiency with business collaboration tools including MS Office suite, Outlook, and company specific applications.
  • Solid technical troubleshooting and problem-solving skills.
  • Knowledge of copier and printer functionality, components, and common issues.
  • Familiarity with various copier brands and models.
  • Excellent communication skills for providing clear instructions and guidance remotely.
  • Strong customer service abilities and telephone skills.
  • Ability to work independently and manage time effectively.
  • Basic understanding of network protocols and configurations.
  • Ability to work in a fast-paced, client-oriented team.
  • Ability to meet standards of productivity, accountability, documentation, and customer service

Pay Range:$19.10 - $27.70 hourly

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