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Remote Email Chat Support Jobs in Jackson, MI (NOW HIRING)

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Fully Remote Licensed Health insurance broker

Columbia, SC · Remote

Answering customer questions through phone and chat * Explaining Medicare benefits, coverage, and ... Not Supported The following connection types cannot be used for this position: * Satellite internet

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Jackson, MI

Remote Email Chat Support information

See Jackson, MI salary details

$13

$23

$40

How much do remote email chat support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote email chat support in Jackson, MI is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are popular job titles related to Remote Email Chat Support jobs in Jackson, MI?

For Remote Email Chat Support jobs in Jackson, MI, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Jackson, MI look for?

The top searched job categories for Remote Email Chat Support jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Remote Email Chat Support jobs?

Cities near Jackson, MI with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Jackson, MI as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,293 per year, or $23.7 per hour.

Remote Customer Support & Sales Representative

SearchFindAdvance

Michigan Center, MI • Remote

Full-time

Posted 12 days ago

Job description

We are seeking motivated, customer-focused individuals to join our team as Remote Customer Support & Sales Representatives. This fully remote opportunity is ideal for individuals who enjoy communicating with people, building relationships, and helping customers identify products and services that meet their needs.

In this role, you will communicate with prospective and existing clients who have requested information about our products and services. Your responsibilities will include answering questions, providing information, following up with customers, maintaining accurate records, and guiding customers through the sales process while delivering a professional and positive customer experience.

Key Responsibilities

  • Communicate with prospective and existing clients by phone, email, text message, and virtual meetings.
  • Respond to customer inquiries and provide accurate information regarding products and services.
  • Identify customer needs and assist in recommending appropriate solutions.
  • Follow up with prospective and existing customers in a timely and professional manner.
  • Maintain accurate customer records and activity within company systems.
  • Schedule and conduct virtual appointments as needed.
  • Participate in virtual meetings, training sessions, and ongoing professional development.
  • Collaborate with team members to support customer satisfaction and organizational goals.
  • Follow established company policies, procedures, and compliance guidelines.

Qualifications

  • Previous experience in customer service, sales, or another customer-facing position is preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and relationship-building abilities.
  • Basic computer proficiency and the ability to learn new software applications.
  • Strong organizational and time-management skills.
  • Ability to work independently in a remote environment.
  • Professional, dependable, and customer-focused.
  • Willingness to participate in training and ongoing professional development.

What We Offer

  • Fully remote work environment.
  • Flexible scheduling.
  • Comprehensive onboarding and ongoing training.
  • Professional development and advancement opportunities.
  • Access to company-provided technology and business tools.
  • Supportive team environment with mentorship and coaching.

If you are looking for a remote opportunity where you can develop professionally, build meaningful customer relationships, and contribute to a collaborative team, we encourage you to apply. We look forward to learning more about you.