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Remote Email Chat Support Jobs in New York (NOW HIRING)

Ziff Davis

Email Marketing Coordinator

New York, NY · On-site +1

In this full-time, 100% remote role, you will be responsible for the day-to-day execution of our ... Track and analyze key email metrics to provide actionable insights that support the sales pipeline ...

The Dorm

HTML Email Developer (Contract)

Manhattan, NY · On-site +1

$40/hr

We're looking for a contract Email and Wordpress Developer to support our in-house development team ... Excellent communication skills and self-motivation while working autonomously in a remote ...

New

The Dorm

HTML Email Developer (Contract)

Manhattan, NY · Remote

$40/hr

We're looking for a contract Email and Wordpress Developer to support our in-house development team ... Excellent communication skills and self-motivation while working autonomously in a remote ...

New

Mondo

Manager IT/ Senior System Administrator

Manhattan, NY · Remote

$90K - $100K/yr

... email, chat, and in-person channels. * Deliver L1 and L2 support for Windows and macOS hardware ... Support remote onboarding and offboarding for new hires across global offices. Qualifications * 5 ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... across email, live chat, and support ticketing platforms. - Work cross-functionally with ... remote work environment. - Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and ...

Project Expedition

Head of Client Experience

New York, NY · Remote

$80K - $100K/yr

Lead, coach, and develop team leads and support specialists across email, chat, and phone. * Spend ... Employee discounts on thousands of tours and activities Additional Information This is a remote ...

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Remote Email Chat Support information

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in New York?

The most popular types of Email Chat Support jobs in New York are:

What are popular job titles related to Remote Email Chat Support jobs in New York?

For Remote Email Chat Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in New York look for?

The top searched job categories for Remote Email Chat Support jobs in New York are:

What cities in New York are hiring for Remote Email Chat Support jobs?

Cities in New York with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in New York as of August 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% Remote job distribution.

Customer Support | Travel | Remote

Destination Careers

New York, NY • Remote

$40K - $65K/yr

Full-time, Part-time

Re-posted 17 days ago

Job description

Customer Support - Travel Industry (Remote)
Location: Remote - USA Based
Schedule: Flexible | Part-Time or Full-Time Options
 
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
 
Position Overview:
We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You'll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy
Preferred Qualifications:
  • Prior experience in customer service or the travel industry is a plus (but not required)
  • Strong communication skills and ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service
  • Must be 18+ and authorized to work in the United States
What We Provide:
  • Full training and ongoing mentorship
  • Travel agent certification (if desired)
  • Access to travel discounts and perks
  • Supportive online community and tools to help you succeed
$40,000 - $65,000 a year
Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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