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Remote Ecommerce Email Support Jobs (NOW HIRING)

Hadley Designs

Ecommerce Revenue Growth Director

Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows and customer ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · Remote

$3.70K/wk

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · Remote

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

BAD Marketing

This role is fully remote but requires availability during EST business hours. Apply now to join ... Email & SMS Account Manager - eCommerce Focus We are looking for a seasoned, strategic, and ...

eCommerce

Vice President of Ecommerce (Remote)

Dallas, TX · Remote

$137K - $175.60K/yr

To opt-in to our popular "Ecommerce Job of the Day" email, click here. One of the coolest ecommerce ... support. The company maintains a massive inventory of parts and runs a number of sites targeted at ...

Master Electronics

Director of E-Commerce

Phoenix, AZ · On-site +1

We are seeking a Director of eCommerce to lead our digital growth strategy, elevate the online ... Manage internal and external resources supporting SEO, SEM, and email * Conversion rate ...

KENNICOTT BROS CO

Director of Ecommerce

Chicago, IL · Remote

... search, email nurture, trade show digital integration, and referral programs. Team Leadership & Cross-Functional Collaboration * Develop and manage internal ecommerce team, customer support ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · On-site +1

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Master Electronics

Director of E-Commerce

Phoenix, AZ · On-site +1

We are seeking a Director of eCommerce to lead our digital growth strategy, elevate the online ... Manage internal and external resources supporting SEO, SEM, and email * Conversion rate ...

Pacific Cycle

Specialist, eCommerce Operations

... remote/hybrid in the Bentonville, AR area. Below you will find a few (but not all) of the main ... Experience supporting both direct-to-consumer and major retail marketplace environments.

Ignitely

eCommerce Hybris Developer

Austin, TX · On-site +1

About the job eCommerce Hybris Developer Position open to fully remote within the U.S. but needs to ... Support an enterprise eCommerce platform servicing worldwide company Operations, establish and ...

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All JobsRemote Ecommerce Email Support Jobs

Remote Ecommerce Email Support information

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$39.5K

$94.4K

$399.5K

How much do remote ecommerce email support jobs pay per year?

As of May 30, 2026, the average yearly pay for remote ecommerce email support in the United States is $94,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Ecommerce Email Support specialist, and why are they important?

To thrive as a Remote Ecommerce Email Support specialist, you need strong written communication skills, attention to detail, and a good understanding of ecommerce platforms, with experience or training in customer service being highly beneficial. Familiarity with help desk software (like Zendesk or Freshdesk), order management systems, and CRM tools is often required. Patience, problem-solving ability, and a customer-focused attitude help you stand out by ensuring positive interactions and effective resolutions. These skills are essential to efficiently address customer inquiries, maintain satisfaction, and support the overall success of the ecommerce business.

What are some common challenges faced in a remote ecommerce email support role, and how can they be managed?

One common challenge in remote ecommerce email support is handling a high volume of customer inquiries while maintaining accuracy and empathy in each response. Support agents may also encounter complex questions about orders, returns, or technical issues that require coordination with other departments. Time management and clear communication are essential to manage these demands effectively. Utilizing templates, knowledge bases, and regular team check-ins can help streamline workflows and ensure consistent, high-quality support for customers.

What is a Remote Ecommerce Email Support role?

A Remote Ecommerce Email Support role involves assisting customers of an online store through email communications. These professionals handle inquiries about products, orders, shipping, returns, and resolve customer issues, all while working remotely. They are responsible for providing timely, accurate, and courteous responses to ensure a positive shopping experience. Strong written communication skills, attention to detail, and knowledge of the company's products and policies are essential for this job.

What is the difference between Remote Ecommerce Email Support vs Remote Customer Service Representative?

AspectRemote Ecommerce Email SupportRemote Customer Service Representative
Primary RoleHandling email inquiries related to online store orders, returns, and product questionsAssisting customers across various channels with general product, billing, and service issues
Work EnvironmentPrimarily email communication within ecommerce platformsMulti-channel support including phone, chat, and email
Required SkillsKnowledge of ecommerce systems, email etiquette, basic troubleshootingStrong communication skills, problem-solving, multi-channel support experience
Industry UsageCommon in online retail and ecommerce companiesUsed across various industries including retail, tech, and service sectors

Remote Ecommerce Email Support focuses on email-based assistance specific to online shopping platforms, while Remote Customer Service Representative covers broader support channels and industries. Both roles require strong communication skills, but Ecommerce Email Support emphasizes ecommerce platform knowledge and email communication.

Infographic showing various Remote Ecommerce Email Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $94,423 per year, or $45.4 per hour.
Ecommerce Revenue Growth Director

Ecommerce Revenue Growth Director

Hadley Designs

Remote

Full-time

Posted 15 days ago

Job description

Urgent Hiring - Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged.
About Us
Hadley Designs is a family-founded brand committed to making early learning engaging, screen-free, and fun. Our journey began with hand-drawn educational tools and has grown into a beloved brand, trusted by millions of parents, grandparents, and teachers. We design developmentally sound products for children ages 3 to 8, such as educational posters, busy books, and emotional learning kits. Our mission is to create tools that help children thrive through connection, curiosity, and real learning, while also empowering parents with the confidence that they are making the right educational choices for their children.
The Role
We are seeking a mission-driven, hands-on leader to own and scale our direct-to-consumer (DTC) ecommerce channels. As Director of Ecommerce, you will manage our Shopify and TikTok Shop platforms, driving growth through strategy, operations, and leadership. Your key focus will be growing our ecommerce business to $20M+ in revenue within 18 months.
Core Responsibilities
  • Ecommerce Growth: Own the P&Ls for Shopify and TikTok Shop, aiming for $20M+ in combined revenue.
  • Growth Engine: Build a repeatable growth machine using bundles, paid media, conversion rate optimization (CRO), and lifecycle marketing.
  • Team Leadership: Lead and develop a high-performing ecommerce team, fostering a culture of accountability and results.
  • Paid Media: Manage high-velocity creative testing, including 100+ ad creatives per week across Meta and TikTok, ensuring performance meets ROAS targets.
  • Conversion Optimization: Launch monthly funnel-based offers, optimize sales metrics like CVR, AOV, CAC, and LTV, and ensure top-performing product pages.
  • Customer Lifecycle: Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows and customer retention strategies.

What Success Looks Like
  • $20M total revenue by June 2027.
  • Net profit margins of at least 15% on Shopify and 5% on TikTok Shop.
  • ROAS of 2.0+ on Shopify and 3.5+ on TikTok Shop.
  • New high-performing bundle funnels launched every month.
  • Email/SMS contributing at least 25% of Shopify revenue.

Requirements
Who You Are
You are a high ownership leader who thinks like a general manager, not just a marketer. You are energized by building systems, leading people, and owning outcomes.
  • You have 5 to 10+ years of experience scaling DTC ecommerce brands on Shopify with paid social.
  • You have a proven track record growing brands beyond $20M in revenue.
  • You are deeply fluent in Meta and TikTok Ads and high velocity creative testing.
  • You are hands-on with Shopify, Klaviyo, and Postscript.
  • You understand bundles, upsells, funnels, and LTV deeply.
  • You can write, review, and optimize high-converting landing pages.
  • You are comfortable leading a remote team with clear cadences and accountability.
  • You value integrity, move fast with intention, and follow through every time.

Most importantly, you care about the mission. You believe learning should be fun, engaging, and screen free, and you want your work to make a real impact on families.
Benefits
Why You'll Love Working Here
  • You will have real ownership. Real trust. And real impact.
  • Hadley Designs is a remote first company built on autonomy, creativity, and accountability.
  • You will work closely with leadership, including the CEO, while having full authority to own your channels and decisions.
  • Access to ongoing learning, training, and tools to sharpen your knowledge and strategies in the DTC space.
  • You will be surrounded by A+ team member that value excellence, growth, and doing the right thing.
  • You will build something meaningful. Our products help families slow down, connect, and rediscover the joy of learning together.
  • Access Josh Hadley's vast network through his podcast Ecomm Breakthrough

Apply