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Remote Ecommerce Email Support Jobs (NOW HIRING)

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

As a Miami-based company with a global mindset, we're expanding our team in Quito to support new ... Identify growth opportunities across channels (paid media, email, CRO, retention) * Lead client ...

Hadley Designs

Director of Ecommerce

Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows and customer ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Hydroviv

Director, eCommerce

$180K - $200K/yr

Leading digital marketing efforts, including online advertising, social media, email campaigns, and ... purchase support. * Implementing customer feedback mechanisms and utilize data analytics to ...

Hadley Designs

Director of Ecommerce

Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows and customer ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Foley Family Wines Inc

Ecommerce Manager

Santa Rosa, CA · On-site +1

$90K - $105K/yr

M & F remote optional, Tues - Thursday onsite. ** Requirements Roles and Responsibilities ... supports scalable ecommerce growth Develop enterprise merchandising standards that balance brand ...

Culligan

Director, eCommerce

$180K - $200K/yr

Leading digital marketing efforts, including online advertising, social media, email campaigns, and ... purchase support. * Implementing customer feedback mechanisms and utilize data analytics to ...

Hadley Designs

Head of Growth, Ecommerce

Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows and customer ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Activate Talent

E-commerce Manager

Remote, Full-time (PST Hours) About the Role We're looking for an E-Commerce Manager to build and lead our brand's digital presence from the ground up. This is a high-impact role where you'll take ...

Activate Talent

Remote, Full-time (PST Hours) About the Role We're looking for an E-Commerce Manager to build and lead our brand's digital presence from the ground up. This is a high-impact role where you'll take ...

Hadley Designs

Head of Ecommerce Growth

Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows and customer ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

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All JobsRemote Ecommerce Email Support Jobs

Remote Ecommerce Email Support information

See salary details

$39.5K

$94.4K

$399.5K

How much do remote ecommerce email support jobs pay per year?

As of May 30, 2026, the average yearly pay for remote ecommerce email support in the United States is $94,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Ecommerce Email Support specialist, and why are they important?

To thrive as a Remote Ecommerce Email Support specialist, you need strong written communication skills, attention to detail, and a good understanding of ecommerce platforms, with experience or training in customer service being highly beneficial. Familiarity with help desk software (like Zendesk or Freshdesk), order management systems, and CRM tools is often required. Patience, problem-solving ability, and a customer-focused attitude help you stand out by ensuring positive interactions and effective resolutions. These skills are essential to efficiently address customer inquiries, maintain satisfaction, and support the overall success of the ecommerce business.

What are some common challenges faced in a remote ecommerce email support role, and how can they be managed?

One common challenge in remote ecommerce email support is handling a high volume of customer inquiries while maintaining accuracy and empathy in each response. Support agents may also encounter complex questions about orders, returns, or technical issues that require coordination with other departments. Time management and clear communication are essential to manage these demands effectively. Utilizing templates, knowledge bases, and regular team check-ins can help streamline workflows and ensure consistent, high-quality support for customers.

What is a Remote Ecommerce Email Support role?

A Remote Ecommerce Email Support role involves assisting customers of an online store through email communications. These professionals handle inquiries about products, orders, shipping, returns, and resolve customer issues, all while working remotely. They are responsible for providing timely, accurate, and courteous responses to ensure a positive shopping experience. Strong written communication skills, attention to detail, and knowledge of the company's products and policies are essential for this job.

What is the difference between Remote Ecommerce Email Support vs Remote Customer Service Representative?

AspectRemote Ecommerce Email SupportRemote Customer Service Representative
Primary RoleHandling email inquiries related to online store orders, returns, and product questionsAssisting customers across various channels with general product, billing, and service issues
Work EnvironmentPrimarily email communication within ecommerce platformsMulti-channel support including phone, chat, and email
Required SkillsKnowledge of ecommerce systems, email etiquette, basic troubleshootingStrong communication skills, problem-solving, multi-channel support experience
Industry UsageCommon in online retail and ecommerce companiesUsed across various industries including retail, tech, and service sectors

Remote Ecommerce Email Support focuses on email-based assistance specific to online shopping platforms, while Remote Customer Service Representative covers broader support channels and industries. Both roles require strong communication skills, but Ecommerce Email Support emphasizes ecommerce platform knowledge and email communication.

Infographic showing various Remote Ecommerce Email Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $94,423 per year, or $45.4 per hour.

Email Marketing Manager - Ecommerce / Lifecycle

Human Marketing

Remote

Contractor

Posted 9 days ago

Job description

We're looking for a part-time email marketer to support our ecommerce clients across campaigns, flows, and lifecycle work.
This role is for someone who can own high-quality email work from strategy through copy, buildout, QA, and optimization. You should understand what makes email perform: the customer journey, the offer, the timing, the segment, the copy, the creative direction, and the reason the message exists in the first place.
Requirements
  • Proven ecommerce email marketing experience with a portfolio of campaigns and flows across multiple brands or verticals
  • Ability to write compelling, on-brand email copy independently - subject lines, body, CTAs, and preview text - without relying on a separate copywriter for every send
  • Deep working knowledge of Klaviyo, including flow architecture, conditional splits, trigger logic, and campaign management
  • Strategic thinking around email calendar planning: translating promotions, product launches, and business goals into a clear, prioritized send schedule
  • Strong understanding of audience segmentation - building and maintaining segments based on behavior, purchase history, engagement, and lifecycle stage
  • Familiarity with deliverability best practices, list hygiene, suppression logic, and sunset flows
  • Experience with A/B testing across subject lines, send times, content, and offers, with the ability to interpret results and act on them
  • Proficiency in email performance reporting - open rate, click rate, revenue per recipient, placed order rate, unsubscribe rate - and the ability to identify what the numbers mean and what to do next
  • Sharp editorial eye for weak email work: vague offers, poor visual hierarchy, generic copy, illogical audience rules, or broken flow logic
  • Attention to detail across every send: QA checklists, mobile rendering, link testing, audience confirmation, and send time accuracy
  • Understanding of email as both a direct revenue channel and a brand-building touchpoint - and the ability to balance both in every send

AI fluency is required. We want someone who uses AI to move faster and think better - for ideas, angles, testing, drafts, analysis, and refinement.
But the final work still needs taste, judgment, and craft. We are not looking for generic AI output or lightly edited slop. We're looking for someone who knows how to use AI appropriately, then edit, shape, and improve the work until it is actually good.

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