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Remote Drive Thru Operator Jobs in California (NOW HIRING)

Deutz

Remote Field Service Technician II

San Jose, CA · On-site +1

$48 - $54/hr

DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences ... operating within the DEUTZ Power Center. The Remote Field Service Technician will liaise with our ...

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Remote Drive Thru Operator information

What is a remote drive thru operator?

A Remote Drive Thru Operator is a customer service professional who manages drive thru orders and interactions with customers from a location separate from the physical restaurant. Using advanced technology and communication systems, they take orders, answer questions, and ensure accuracy in the ordering process. This role allows businesses to centralize order taking for multiple locations, often improving efficiency and customer experience. Remote Drive Thru Operators require strong communication skills and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a remote drive thru operator?

To thrive as a Remote Drive Thru Operator, you need strong customer service skills, clear verbal communication, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, headset communication tools, and remote order management software is essential. Patience, multitasking ability, and a calm demeanor help operators excel when handling high-volume orders and resolving customer concerns. These skills ensure efficient, accurate service and a positive customer experience, which are vital for business success in remote drive-thru operations.

What are the main challenges a remote drive thru operator might face when assisting customers virtually?

Remote Drive Thru Operators often face the challenge of effectively communicating with customers without the benefit of face-to-face interaction. Accurately understanding orders through audio alone requires excellent listening skills and attention to detail. Additionally, managing multiple orders simultaneously and coordinating with on-site staff to ensure timely service can be demanding. Adapting quickly to changing technologies and maintaining a friendly, efficient demeanor in a remote setting are also key aspects of the role.

What is the difference between Remote Drive Thru Operator vs Remote Customer Service Representative?

AspectRemote Drive Thru OperatorRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes a high school diplomaCustomer service skills, sometimes specific product knowledge
Work EnvironmentDrive-thru systems, remote monitoring, or virtual interfacesPhone, chat, or email support from home
Industry UsageFast food, retail, or service industries with drive-thru options

The Remote Drive Thru Operator primarily manages drive-thru systems remotely, focusing on order accuracy and customer experience. In contrast, a Remote Customer Service Representative handles general customer inquiries via phone or chat. While both roles require strong communication skills and a customer-focused approach, the Drive Thru Operator specializes in drive-thru technology and operations, whereas the Customer Service Representative covers broader support functions across various industries.

What job categories do people searching Remote Drive Thru Operator jobs in California look for?

The top searched job categories for Remote Drive Thru Operator jobs in California are:

What cities in California are hiring for Remote Drive Thru Operator jobs?

Cities in California with the most Remote Drive Thru Operator job openings:

Remote Drive Thru Operator jobs near you

Systems Engineer, Teleoperations & Remote Drive

Harbinger Motors Inc.

Garden Grove, CA • On-site, Remote

Full-time

Posted 27 days ago

Job description

Job Overview

The Systems Engineering team is seeking a versatile Systems Engineer to own the end-to-end definition, integration, and architecture of ADAS features, teleoperation systems for remotely operated military/tactical vehicles, and core Electric Vehicle (EV) platform architectures.

In this role, you will bridge the gap between autonomous perception, remote command teleoperation, and high-voltage EV powertrains. You will lead the systems engineering lifecycle from defining customer use cases and sensor/communication architectures to managing Functional Safety (ISO 26262), cybersecurity, and vehicle-level validation across all Harbinger platforms.

What you will do:

  • Architect Teleoperation & Control Pipelines: Design low-latency teleoperation pipelines, video streaming architectures, and Operator Control Unit (OCU) interfaces for remotely operated and dual-use vehicles.
  • Design Safe Fallback Modes: Define fail-safe and fail-operational fallback behaviors during signal degradation, electronic countermeasures, or high-latency events, embedding core Functional Safety and cybersecurity controls.
  • Decompose Vehicle Requirements: Translate vehicle-level use cases and ADAS feature goals into clear system, component, and interface requirements using our requirement management platform (Flow Engineering).
  • Lead Validation & Track Testing: Define the DVP&R and oversee validation across SIL, HIL, and proving ground track testing to optimize system stability, link reliability, and feature calibration.

Who you are:

  • 5+ years of systems engineering experience in autonomous vehicles (AVs), robotics, Unmanned Ground Vehicles (UGVs), or EV/automotive vehicle platforms.
  • Hands-on background architecting or integrating low-latency teleoperation pipelines, real-time video/telemetry streaming, or Operator Control Unit (OCU) interfaces.
  • Knowledge of vehicle safety standards (e.g., ISO 26262, MIL-STD-882, or UL 4600) and experience designing safe fallback modes for degraded RF, cellular, or high-latency links.
  • Experience with control logic modeling (MATLAB/Simulink, C++, or ROS/ROS2), vehicle network protocols (CAN/Ethernet), and requirement management platforms.
  • Bachelor's degree in Systems, Robotics, Electrical, Mechanical, or Computer Engineering (or equivalent practical experience).

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