Remote Dispatcher Data Entry Jobs in Reading, MA

About Cedar Gate Technologies

Cedar Gate Technologies, an IQVIA business, enables payers, providers, employers, and service administrators to excel at value-based care with a unified technology and services platform delivering analytics, care, and payment technology on a single data management foundation. At Cedar Gate, you'll be part of a collaborative, innovative environment where great ideas thrive. We invest deeply in our people through ongoing training, comprehensive benefits, and a strong culture of teamwork, offering the chance to grow your skills while contributing to high impact initiatives for some of the world's most dynamic companies.

Position Summary

The Client Data Acquisition Representative plays a key role in supporting client data onboarding and ongoing data intake processes. This position partners closely with clients, vendors, and internal managers from Data Onboarding and Client Delivery to ensure data file requirements are clearly communicated, accurately set up, and delivered on time.

In this role, you'll build a strong understanding of Cedar Gate's products, client data needs, and use cases to respond to vendor inquiries and support assigned accounts effectively. The data you help manage enables our healthcare clients to apply value-based care (VBC) strategies that improve patient outcomes and drive better, more coordinated care.

This is a great opportunity for someone who enjoys working across teams, staying organized, and taking ownership of work that directly supports both client success and meaningful improvements in healthcare delivery.

Roles & Responsibilities

• Communicate file status updates to internal teams to ensure visibility and progress on any issues
• Partner with Client Delivery and Data teams to resolve client or vendor-related questions and issues
• Work directly with data vendors to ensure client data requirements are clearly understood and met
• Track data acquisition timelines to support on-time implementation and production releases
• Identify and escalate risks or delays that may impact delivery timelines
• Document vendor interactions and maintain accurate records in ticketing systems and Salesforce
• Support file management processes, including follow-up on missing or delayed files
• Coordinate vendor legal documentation and assist with related processes
• Contribute to process improvements related to vendor coordination and data workflows
• Provide professional, responsive support to clients and vendors

Job Location

United States - Remote/Home Based; or Burlington, MA (Boston) - Hybrid (3 days in office, 2 remote)

Work Arrangement

U.S. residents only; work must be performed within the United States.

Experience / Qualifications

• Minimum of 2 years of professional experience with direct client relationship responsibilities
• Healthcare claims domain experience with solid knowledge of claims workflows
• Experience supporting clients or external partners, including understanding technical requirements and troubleshooting issues
• Strong organizational skills and attention to detail
• Ability to prioritize multiple requests and manage time effectively in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in software applications, especially Excel
• Bachelor's degree in business administration or a related field, or equivalent experience
• To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.