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Remote Dispatch Jobs in Hanover, PA (NOW HIRING)

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Remote Dispatch information

See Hanover, PA salary details

$28.8K

$60.5K

$99.5K

How much do remote dispatch jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote dispatch in Hanover, PA is $60,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $68,700.00 per year, depending on experience, location, and employer.

What is a remote dispatch?

A Remote Dispatch job involves coordinating and managing the scheduling and routing of service personnel, vehicles, or shipments from a remote location, often using specialized software and communication tools. Remote dispatchers ensure that resources are deployed efficiently and that customer needs are met promptly, all while working from home or another offsite location. These roles are common in industries such as transportation, logistics, emergency services, and field service management. Excellent communication, organizational, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote dispatcher, and why are they important?

To thrive as a Remote Dispatcher, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication platforms is commonly required. Outstanding communication, multitasking abilities, and problem-solving skills help you excel in managing urgent requests and coordinating with teams remotely. These skills are vital for ensuring efficient operations, timely responses, and high-quality service delivery from a distance.

What are some common challenges faced by remote dispatchers and how can they be managed effectively?

Remote dispatchers often face challenges such as maintaining clear communication across dispersed teams, handling high volumes of requests, and adapting to rapidly changing situations. To manage these effectively, it's important to become proficient with dispatch software, prioritize tasks efficiently, and establish clear communication protocols with drivers and other team members. Regular training and staying connected through frequent virtual meetings can also help address issues quickly and maintain a smooth workflow.

What is the difference between Remote Dispatch vs Remote Customer Service Representative?

AspectRemote DispatchRemote Customer Service Representative
Required CredentialsDriver's license, dispatching software knowledgeCustomer service skills, communication skills
Work EnvironmentLogistics, transportation companies, on-callCall centers, retail, service industries
Employer & Industry UsageTransportation, delivery servicesRetail, tech, healthcare
Common Search & Comparison IntentScheduling, logistics, fleet managementCustomer support, communication skills

Remote Dispatch involves coordinating transportation or delivery services, requiring logistical skills and often a driver's license. Remote Customer Service Representatives focus on assisting customers via phone or chat, emphasizing communication skills. While both roles are remote and customer-focused, they serve different industries and require distinct credentials.

How to become a remote dispatch?

To become a remote dispatch, candidates typically need strong organizational and communication skills, experience with dispatch software or GPS tracking tools, and a reliable internet connection. Relevant certifications or training in logistics or transportation management can enhance job prospects, and some roles may require prior experience in dispatch or customer service.

What are popular job titles related to Remote Dispatch jobs in Hanover, PA?

For Remote Dispatch jobs in Hanover, PA, the most frequently searched job titles are:

What job categories do people searching Remote Dispatch jobs in Hanover, PA look for?

The top searched job categories for Remote Dispatch jobs in Hanover, PA are:

What cities near Hanover, PA are hiring for Remote Dispatch jobs?

Cities near Hanover, PA with the most Remote Dispatch job openings:

Remote Dispatch jobs near you
Infographic showing various Remote Dispatch job openings in Hanover, PA as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $60,452 per year, or $29.1 per hour.

Remote Customer Service Representative - KY & PA

NiSource

York, PA • Remote

$21/hr

Full-time

Posted 7 days ago

NiSource rating

8.2

Company rating: 8.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

26th of 53 rated energy and utility

Job description

Join Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role,you'lldeliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls.We'relooking for dependable professionals withstrong communicationskills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment.

Starting pay is $21.00 per hour,plus a $500 signon bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.

Essential Position Requirements

  • MustresideinKentuckyorPennsylvaniaANDbewithin 80 miles or lessfrom one of the Columbia Gas facilitieslocatedbelow (Proof ofcompliance will berequireduponselection):

  • Columbia Gas of Kentucky, 2001 Mercer Road Lexington, KY 40511

  • Columbia Gas of Pennsylvania,12 Sandstone Way, Dunbar, PA 15431OR 1600 Colony Rd York, PA 17408

  • Must be available from7:00 am - 7:00 pm Monday - Fridayand able to attend 100% of the 13-week training program.

  • Ability to work from a secure, private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a professional and comfortable setup.

  • Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are notpermitted.Proof ofcompliance will berequireduponselection.

  • A smartphone isrequiredto install a secure VPNapplication.

  • This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation, and occasional in-office visits may berequiredto support business needs or emergencies.

  • Successful applicants willbe requiredto complete a CSR Aptitude Assessment. If offered a position, candidates willbe requiredto pass a Background and Drug test.

Please note: Due to our commitment to serving our customers,all listed requirements are essential for this role.

Ideal candidatesdemonstratea strong desireto learn and the ability to think critically, solve problems, and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments.

KeyResponsibilities

  • Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments.

  • Handle emergency calls promptly and professionally.

  • Process customer requests for move-ins, account additions, and service transfers.

  • Manage refunds, compensation requests, and account updates.

  • Route escalated customer issues fortimelyresolution.

  • Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed.

  • Initiate service orders, respond to order inquiries, and provide status updates.

  • Assistcustomers with credit and payment arrangements.

  • Guide customers toappropriate self-servicechannels when applicable.

  • Meet individual performance metrics, deadlines, and contribute to team goals.

  • Prioritize tasks effectively while managing multiple responsibilities.

  • Collaborate in a team environment to achieve sharedobjectives.

Required Qualifications

  • Must be at least 18 years of age.

  • High school diploma or equivalentrequired.

  • Minimum of one (1) year of customer service experience.

  • Proficient computer skills, including navigating multiple tabs, windows, and systems.

  • Ability to type at least 25 words per minute (WPM).

  • Strong written and verbal communication skills.

  • For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.

Preferred Qualifications

  • 2-3 years of call center and/or customer service experience.

  • 2-5 years of remote customer service experience.

  • Experience in the utility industry.

  • Advanced computer skills, including navigating multiple tabs, windows, and systems.

  • Ability to type 60-65 words per minute (WPM).

We value the contributionsyou'llbring to NiSource Corporate Services and support your professional growth.

Please note:If offered this position, you must obtain supervisor approval before applying for other roles within NiSource during the first 12 months of employment as a Customer Service Representative.


As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.


Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.


Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.


We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.


Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.


Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.


By applying, you may also be considered for other roles that match your skills and experience.


ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320


Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.


E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.


  • E-Verify Poster(English and Spanish)
  • Right to Work Poster(English and Spanish)

Salary Range*:

$35,400.00 - $49,600.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-08-26

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

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