2

Remote Dispatch Assistant Jobs in Alabama (NOW HIRING)

Service Desk Dispatcher

AL · On-site +1

$35K - $45K/yr

Shift 1: Huntsville, AL / Remote Shift 2: Huntsville, AL Shift 3: Huntsville, AL Salary*: $35,000 ... Able to create documentation for procedures, guidelines, and policies in Knowledge Base. * Assist ...

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI ... Experience overseeing alarm monitoring, video monitoring, dispatch operations, emergency ...

next page

Showing results 1-20

Remote Dispatch Assistant information

What is the difference between Remote Dispatch Assistant vs Customer Service Representative?

AspectRemote Dispatch AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsCommunication skills, sometimes specific product knowledge
Work EnvironmentRemote, logistics or transportation companiesRemote or in-office, various industries
Employer & IndustryLogistics, transportation, delivery servicesRetail, telecom, finance, and more
Search & Comparison IntentScheduling, dispatching, logistics supportCustomer support, issue resolution

The Remote Dispatch Assistant primarily focuses on coordinating logistics and scheduling for transportation or delivery services, requiring organizational skills and basic technical knowledge. In contrast, a Customer Service Representative handles client inquiries, support, and issue resolution across various industries. While both roles may be remote and require strong communication skills, their core responsibilities and industry focus differ significantly.

What are popular job titles related to Remote Dispatch Assistant jobs in Alabama?

For Remote Dispatch Assistant jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Dispatch Assistant jobs in Alabama look for?

The top searched job categories for Remote Dispatch Assistant jobs in Alabama are:

What cities in Alabama are hiring for Remote Dispatch Assistant jobs?

Cities in Alabama with the most Remote Dispatch Assistant job openings:

Wildland Firefighter (Assistant Dispatch Center Manager)

Montgomery, AL • On-site, Remote


Forest Service
Public Administration • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

161st of 294 rated public sector bodies

People enjoy working here

Good employer

Respectful managers


$67K - $94K/yr

Full-time

Posted 4 days ago


Job description

Summary
These positions will be located at a USDA Forest Service Unit.
These positions serve as an Assistant Dispatch Center Manager located in an interagency dispatch center that is part of a fire organization.
See ADDITIONAL INFORMATION for the Regional contacts.
Learn more about this agency
Duties
Help
  • Duties listed are at full performance grade GW-09 level.
  • Sets priorities and directs the movement of personnel, equipment, supplies, and aircraft to respond to wildland fires.
  • Dispatches and/or orders aircraft for emergency situations, issues flight plans and performs aircraft flight following to ensure safe arrival.
  • Maintains daily records on the availability of Forest, Regional, and National Fire control resources for anticipated and unanticipated fire needs.
  • Develops and maintains a unit mobilization plan and complex dispatch operating plans and guides. Prepares and implements fire management plans governing the supply and use of resources such as smokejumpers, food and supplies, and fire retardant.
  • Prepares and implements fire management plans governing the supply and use of resources such as smokejumpers, food and supplies, and fire retardant.
  • Schedules air transportation for personnel, equipment, and supplies. Integrates proper law enforcement dispatching, documentation and required security procedures into the overall operation of the communication center.
  • Assures that current resource availability and use information is exchanged, daily, with the appropriate Geographic Area
    Coordination Center, adjoining forests, state, and local agencies.

Requirements
Help
Conditions of employment
  • Must be a U.S. Citizen or National.
  • Males born after 12-31-59 must be registered for Selective Service or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
  • Must be 18 years of age.
  • This is a drug testing designated position. You will be subject to pre-employment and random drug testing. Appointment is based on a negative result. This announcement constitutes 30 days advance notice.
  • Secondary Coverage: Prior wildland firefighting experience is required.
  • Willing to live/work in remote locations (volatile/unpredictable).
  • Some Fire positions may have Conditions of Employment such as: a valid state driver's license; a commercial driver's license (CDL); pre-appointment and random drug testing; or a physical or medical examination.
  • As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications
In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's Federal Wage System Qualifications Standards.
Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.
Specialized Experience Requirement:
For the GW-08: Applicants must have one year of specialized experience equivalent to at least the GW-07 grade level in the Federal service; OR two full years (36 semester/54 quarter hours) of successfully completed graduate level education or master's degree if the coursework is directly related to the work of the position (such as forestry, range management, agriculture); OR combinations of graduate level education that is directly related to the position (in excess of 18 semester/27 quarter hours) and specialized experience. The education must have been obtained in an accredited college or university.
Examples of specialized experience may include: Prioritizing distribution of aid, supplies, and equipment in cases of simultaneous wildland fire incidents. Maintaining and assisting in developing dispatching guides, staffing and action guides, mobilization plans, Haz-Mat response/spill plans, fire management plans, directives, and/or reference materials. Coordinating exchanges of information with other federal agencies as well as municipal and state fire and law enforcement agencies.
For the GW-09: Applicants must have one year of specialized experience equivalent to at least the GW-08 grade level in the Federal service; OR two full years (36 semester/54 quarter hours) of successfully completed graduate level education or master's degree if the coursework is directly related to the work of the position (such as forestry, range management, agriculture); OR combinations of graduate level education that is directly related to the position (in excess of 18 semester/27 quarter hours) and specialized experience. The education must have been obtained in an accredited college or university.
Examples of specialized experience may include: Performing dispatch duties such as coordinating ground and air transportation and determining the nature of the resources needed including personnel, equipment, and services required to respond to varying levels of crisis. Assisting in preparing cost and budgetary data for comparative analysis, flight justification, payment documents, and flight plans for contract and on-call personnel. Assisting in implementing and maintaining mobilization plans, emergency and disaster plans, and dispatch policies and procedures. Assisting in evaluating and coordinating operational situations to ensure the distribution of adequate resources.
Selective Placement Factors:
Successfully completed the Primary NWCG Core Requirement of Expanded Dispatch Support Dispatcher (EDSD).
Interagency Fire Program Management (IFPM) and Forest Service - Fire Program Management (FS-FPM) qualifications must be met by the time of selection. Most recent IQCS master record and/or signed Agency Certified task book must be attached to your application. If you are selected, you may be required to submit an updated IQCS master record or signed Agency Certified task book as proof of attainment of IFPM requirements prior to a final verbal offer.
In order to be considered for this position, copies of your Incident Qualification and Certification System (IQCS) Master Record (or equivalent training documents) which contain documented proof of the certification or attainment of the IFPM Selective Placement Factor for this position MUST be attached to your application. Red cards are not acceptable documentation. Currency Requirement: Required to maintain currency once hired into the position. Currency of NWCG qualifications is not required for selection. If not currently qualified, the applicant must provide documented evidence that they have been fully qualified in the past, and are able to regain currency within one year of being hired. Failure to provide this documentation will result in disqualification.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
FIREFIGHTER RETIREMENT COVERAGE: This is a secondary firefighter position under 5 USC 8336 (CSRS) and 8412(d) (FERS). Prior wildland firefighting experience is required. There is no age limit for entry into secondary positions. Firefighter retirement coverage of the incumbent depends upon his or her individual work history.
To receive consideration for this position, you must provide updated required documents and meet all qualification requirements by the closing date of this announcement.
Education
See QUALIFICATIONS section for education requirements.
Additional information
For additional information about the duties and location(s) of these positions, please contact regional representative: To see the different locations within the Regional Offices | US Forest Service (usda.gov)
Region 1: Northern Region - Tiffany Counts at tiffany.counts@usda.gov
Region 2: Rocky Mountain Region - Timothy Griffin at timothy.e.griffin@usda.gov
Region 3: Southwestern Region - Tobe Haught at tobe.haught@usda.gov
Region 4: Intermountain Region - Bradley Bugger at bradley.bugger@usda.gov
Region 5: Pacific Southwest Region - Brian Grabowski - brian.grabowski@usda.gov
Region 6: Pacific Northwest Region - Jason Heinz at Jason.heinz@usda.gov
Region 8: Southern Region - Russ Marchion at russell.marchion@usda.gov
Region 9: Eastern Region - Brian Hicks at brian.a.hicks@usda.gov
Region 10: Alaska Region - Jason Heinz at Jason.heinz@usda.gov
Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors.
These are permanent positions with varying tours of duty and may include weekend work. Some positions may have irregular and protracted hours of work. Tours of duty include full-time or less than full time (guaranteed minimum 13 pay periods full-time employment).
The duty station for this position will be at one of the duty locations listed in this announcement. Salary range as shown is the locality pay Rest of U.S. (RUS). Pay rates vary by location. Please visit the Office of Personnel Management's website for additional information on pay rates.
Recruitment or Relocation Incentive may be authorized. Final determination to pay an incentive will be made by the hiring official at time of job offer.
The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional Information is available on the OPM Website.
Selectee will be responsible for tax obligations related to payments for moving expenses - 2017 Tax Cuts and Job Act, Public Law 115-97. Questions should be directed to the Travel Help Desk, 877-372-7248, Option 1, or email SM.FS.asc_tos@usda.gov
PROMOTION POTENTIAL: If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied or guaranteed.
Positions filled from this announcement may be a bargaining or a non-bargaining unit position represented by either NFFE, AFGE or NAGE.
Government housing and federal day care facilities may be available.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


What USDA Forest Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom