Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust ... We are seeking an Bilingual Automotive Technical Specialist-Remote for our Claim Resolutions team-a ...
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust ... We are seeking an Bilingual Automotive Technical Specialist-Remote for our Claim Resolutions team-a ...
Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level ... Choose flexible health, dental, vision, life, and disability coverage. Access mental health support ...
New
Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level ... Choose flexible health, dental, vision, life, and disability coverage. Access mental health support ...
New
Remote Disability Management information
What is remote disability management?
Remote disability management refers to the process of overseeing and supporting employees who are on disability leave or require workplace accommodations, done primarily through digital communication tools rather than in-person meetings. Professionals in this field coordinate care, facilitate return-to-work plans, and ensure compliance with relevant laws and company policies—all from a remote location. This approach allows for greater flexibility and accessibility for both employees and employers, often leveraging telehealth services and secure online platforms.
How does a remote disability management professional collaborate with healthcare providers, employers, and employees to facilitate successful return-to-work plans?
As a remote disability management professional, you’ll often coordinate virtually with healthcare providers, employers, and employees to develop and monitor return-to-work strategies. This involves conducting telephonic or video assessments, maintaining regular communication to track progress, and ensuring all parties are aligned on accommodations or transitional duties. Collaboration may include case conferences, digital documentation sharing, and proactive problem-solving to address barriers to return-to-work. Effective communication and relationship-building skills are essential for successful outcomes in this remote, multi-stakeholder environment.
What are the key skills and qualifications needed to thrive as a remote disability management specialist, and why are they important?
To thrive as a Remote Disability Management Specialist, you need expertise in disability case management, knowledge of relevant legislation (such as ADA or workers' compensation laws), and a background in healthcare or human resources. Familiarity with case management software, secure communication platforms, and documentation systems is crucial. Exceptional communication, problem-solving, and organizational skills help in effectively supporting clients and coordinating with diverse stakeholders. These skills are important to ensure compliant, efficient, and empathetic management of disability cases from a remote environment.
What is the difference between Remote Disability Management vs Remote Case Coordinator?
| Aspect | Remote Disability Management | Remote Case Coordinator |
|---|---|---|
| Required Credentials | Certifications in disability management, healthcare, or case management | Certifications in case management or healthcare coordination |
| Work Environment | Remote, healthcare or insurance settings | Remote, healthcare or insurance settings |
| Employer & Industry Usage | Insurance companies, healthcare providers, disability management firms | Insurance companies, healthcare organizations, case management firms |
| Common Search & Comparison | Yes | Yes |
Remote Disability Management professionals focus on coordinating disability claims, assessing work restrictions, and facilitating return-to-work plans. Remote Case Coordinators handle broader case management tasks, including coordinating healthcare services and supporting patient needs. While both roles require similar healthcare-related certifications and work in remote healthcare or insurance environments, Disability Management specialists specifically target disability claims and return-to-work strategies, making them distinct in their focus and responsibilities.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 22 days ago
Openlane rating
7.8
Based on 16 frontline employees who took The Breakroom Quiz
3rd of 19 rated auctioneers
Job description
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We're Looking For:
We are seeking an Bilingual Automotive Technical Specialist-Remote for our Claim Resolutions team-a role designed for a professional with a strong background in hands-on automotive diagnostics and customer relations. You will act as a bridge between technical vehicle assessment and fair dispute resolution, applying your real-world experience to a corporate environment. As a key member of the Arbitration team, you will be responsible for investigating and resolving claims by grounding your decisions in the physical facts of a vehicle's condition. This position moves beyond procedural review, empowering you to use your diagnostic acumen and service experience to make sound, evidence-based judgments. The ideal candidate will have 2+ years of experience as an Automotive Technician, Service Advisor, or Damage Appraiser.
You Are:
Technically Proficient. You have a technician's eye for detail. You can analyze inspection reports, photos, and customer descriptions to identify mechanical or cosmetic issues and understand their implications.
Customer Focused. You are a skilled communicator who can translate complex technical issues into clear, understandable terms for both buyers and sellers, ensuring a fair and transparent process for all parties on the OPENLANE marketplace.
Analytical. You methodically review complex cases, leveraging your technical knowledge and adherence to policy to find fair and logical solutions for customers.
Fair. Using sound judgment and information from cross-functional teams, you navigate disputes to present unbiased and technically sound case resolutions.
You will:
Apply your diagnostic acumen to verify vehicle condition data from inspection reports, confirming accuracy and identifying potential discrepancies.
Investigate and resolve customer arbitration claims by serving as a neutral technical expert.
Maintain proactive and clear communication with customers, ensuring they understand the technical basis for resolutions.
Educate customers and internal teams on best practices and reasonable expectations regarding vehicle condition, repairs, and reconditioning.
Translate customer descriptions of issues into technical assessments, clarifying mechanical, cosmetic, or title-related concerns.
Understand and resolve issues with regards to vehicle registration, liens, and odometer disputes.
Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction and buyer retention.
Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
Stay up to date on evolving arbitration policies and best practices through relative legislation for various provinces across Canada.
Must Haves:
Bilingual in English and French
This role may involve interacting with customers, leaders, and colleagues in Quebec, other provinces, or internationally, some of whom may not speak French.
Minimum of 2 years of hands-on experience in the automotive industry (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop), demonstrating a solid, practical understanding of vehicle mechanics and repair.
Available to work in the EST Time Zone from 8:30 AM - 5:00 PM
Outstanding customer service orientation with excellent communication abilities, capable of de-escalating conflict and managing customer expectations.
A positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork.
Superior conflict resolution, negotiation, and communication skills (both written and verbal).
Proficiency in utilizing CRM software to effectively manage customer interactions and maintain accurate records.
Nice to Haves:
Ability to analyze a process and suggest/develop improvements.
Experience using Google Suite offerings and Slack.
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
About OPENLANE
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Carmel, IN, US
Year founded
1997