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Remote Disability Management Jobs in New Brunswick

Canon Careers

32842

Dieppe, NB · Remote

Bilingual Customer Care Representative - Remote Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to ... Good organizational skills and strong time-management techniques * Works well under pressure and in ...

Canon Careers

26776

Dieppe, NB · Remote

Manage prospect lists and generate quality leads by scheduling product demonstrations and ... REMOTE WORK * This position offers a Virtual work schedule. You will be 100% remote and not ...

Canon Careers

33710

Dieppe, NB · Remote

CA$47K - CA$50K/yr

Excellent time management, communication and interpersonal skills * Available for overtime * Good ... REMOTE WORK * This position offers a Virtual work schedule. You will be 100% remote and not ...

Canon Careers

32735

Dieppe, NB · Remote

Frequently use of our CRM database to navigate and look up customer information, alongside ... REMOTE WORK * This position offers a Virtual work schedule. You will be 100% remote and not ...

Canon Careers

34193

Dieppe, NB · On-site +1

CA$45K - CA$47K/yr

Frequently use of our CRM database to navigate and look up customer information, alongside ... REMOTE WORK * This position offers a Virtual work schedule. You will be 100% remote and not ...

Canon Careers

34666

Dieppe, NB · Remote

CA$45K - CA$47K/yr

Frequently use of our CRM database to navigate and look up customer information, alongside ... REMOTE WORK * This position offers a Virtual work schedule. You will be 100% remote and not ...

Bulletproof

Recruiter

Fredericton, NB · On-site +1

This role is remote from the rest of Canada. We are seeking anaction-orientedand energeticHR ... Manage thefull-cyclerecruiting process for various roles across the organization. * Act as a ...

All JobsDisability Management JobsRemote Disability Management JobsRemote Disability Management Jobs in New Brunswick

Remote Disability Management information

How does a remote disability management professional typically collaborate with healthcare providers, employers, and employees to facilitate successful return-to-work plans?

As a remote disability management professional, you’ll often coordinate virtually with healthcare providers, employers, and employees to develop and monitor return-to-work strategies. This involves conducting telephonic or video assessments, maintaining regular communication to track progress, and ensuring all parties are aligned on accommodations or transitional duties. Collaboration may include case conferences, digital documentation sharing, and proactive problem-solving to address barriers to return-to-work. Effective communication and relationship-building skills are essential for successful outcomes in this remote, multi-stakeholder environment.

What is remote disability management?

Remote disability management refers to the process of overseeing and supporting employees who are on disability leave or require workplace accommodations, done primarily through digital communication tools rather than in-person meetings. Professionals in this field coordinate care, facilitate return-to-work plans, and ensure compliance with relevant laws and company policies—all from a remote location. This approach allows for greater flexibility and accessibility for both employees and employers, often leveraging telehealth services and secure online platforms.

What are the key skills and qualifications needed to thrive as a Remote Disability Management Specialist, and why are they important?

To thrive as a Remote Disability Management Specialist, you need expertise in disability case management, knowledge of relevant legislation (such as ADA or workers' compensation laws), and a background in healthcare or human resources. Familiarity with case management software, secure communication platforms, and documentation systems is crucial. Exceptional communication, problem-solving, and organizational skills help in effectively supporting clients and coordinating with diverse stakeholders. These skills are important to ensure compliant, efficient, and empathetic management of disability cases from a remote environment.

What is the difference between Remote Disability Management vs Remote Case Coordinator?

AspectRemote Disability ManagementRemote Case Coordinator
Required CredentialsCertifications in disability management, healthcare, or case managementCertifications in case management or healthcare coordination
Work EnvironmentRemote, healthcare or insurance settingsRemote, healthcare or insurance settings
Employer & Industry UsageInsurance companies, healthcare providers, disability management firmsInsurance companies, healthcare organizations, case management firms
Common Search & ComparisonYesYes

Remote Disability Management professionals focus on coordinating disability claims, assessing work restrictions, and facilitating return-to-work plans. Remote Case Coordinators handle broader case management tasks, including coordinating healthcare services and supporting patient needs. While both roles require similar healthcare-related certifications and work in remote healthcare or insurance environments, Disability Management specialists specifically target disability claims and return-to-work strategies, making them distinct in their focus and responsibilities.

What job categories do people searching Remote Disability Management jobs in New Brunswick look for? The top searched job categories for Remote Disability Management jobs in New Brunswick are:
Remote Disability Management jobs near you
Infographic showing various Remote Disability Management job openings in New Brunswick as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Bilingual Technical Customer Service Agent-Remote

OPENLANE

Moncton, NB • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Openlane rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

2nd of 17 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*This is a Remote position in Canada.

Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break.

We're Looking For:

We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first-contact resolution. The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a strong understanding of our product offerings.

You Are:

  • Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

  • Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

  • Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software.

  • Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

  • Technically Proficient. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.

You Will:

  • Handle inbound customer inquiries and provide timely and accurate responses.

  • Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

  • Work within multiple channels to include chat, case (written), and phone calls (verbal).

  • Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.

Must Have's:

  • Bilingual in English & French.

  • 3+ Years of customer service or technical support experience.

  • Bachelor's degree in business or other related field. May have related experience in lieu of a degree.

  • Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

  • Strong organizational and time management skills.

  • The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.

  • Excellent oral and written communication skills.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Experience with SalesForce or any CRM and Contact Center telephony system.

  • Technical troubleshooting experience in a SaaS environment.

Nice to Have's:

  • Experience using CRM software for tracking customer interactions.

  • Previous experience in the automotive industry.

  • Existing familiarity with our specific product offerings.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $20.00 - $25.00

What Openlane employees say

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