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Remote Director Technical Operations Jobs in Washington

FrontStream

Be Seen First

Technical Account Manager (REMOTE)

Reston, VA · Remote

$68K - $72K/yr

The Role: Technical Account Manager Every year, FrontStream's workplace giving clients run ... Funds Operations, Donor Support, and others) to support the full client experience. · Monitor ...

Maximus

Technical Project Coordinator

VA · On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

ICF

Technical Writer

Washington, DC · Remote

Remote in DC As aTechnicalEditor,youwill: * Provide editorial support on a wide variety of ... Self-directed and resourceful, with the ability to work independently, exercise sound judgment ...

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Remote Director Technical Operations information

What is a remote director technical operations?

A Remote Director of Technical Operations is a senior-level professional responsible for overseeing and managing the technical operations of an organization from a remote location. This role typically involves leading teams, ensuring the reliability and efficiency of technology systems, and developing operational strategies to support business goals. Remote Directors collaborate with other departments, implement best practices, and address technical challenges to drive organizational success. They leverage digital tools to manage distributed teams and maintain communication while ensuring all technical operations run smoothly.

What are the key skills and qualifications needed to thrive as a remote director technical operations?

To excel as a Remote Director of Technical Operations, you need extensive experience in IT or engineering management, a strong understanding of operational best practices, and often a relevant degree such as in computer science or business administration. Familiarity with cloud infrastructure, DevOps tools, IT service management platforms, and certifications like ITIL or PMP are commonly required. Exceptional leadership, strategic thinking, and effective virtual communication skills set top performers apart in this role. These competencies ensure seamless technical operations, foster high-performing distributed teams, and drive organizational success in a remote environment.

What are some common challenges faced by a remote director technical operations, and how can they be effectively managed?

A Remote Director of Technical Operations often encounters challenges such as aligning distributed teams, maintaining clear communication across time zones, and ensuring consistent implementation of technical standards. To manage these effectively, it is important to establish regular check-ins, leverage collaboration tools, and create clear documentation for processes and expectations. Building a culture of transparency and accountability helps mitigate misunderstandings and keeps teams motivated, while investing in professional development fosters growth and operational excellence.

What is the difference between Remote Director Technical Operations vs Remote Technical Program Manager?

AspectRemote Director Technical OperationsRemote Technical Program Manager
Primary FocusOverseeing technical operations, infrastructure, and team managementManaging technical projects, coordinating cross-functional teams, and ensuring project delivery
Required CredentialsTechnical leadership experience, often with engineering or IT backgroundProject management certifications (e.g., PMP), technical background beneficial
Work EnvironmentLeadership role within technical teams, strategic planningProject-focused, cross-team collaboration, often client-facing
Industry UsageCommon in tech companies, SaaS, and IT servicesWidely used in software development, tech firms, and product companies

The Remote Director Technical Operations primarily focuses on managing technical teams and infrastructure, ensuring operational efficiency. In contrast, the Remote Technical Program Manager concentrates on coordinating technical projects across teams to meet specific goals. Both roles require technical knowledge, but their scope and responsibilities differ significantly.

What are popular job titles related to Remote Director Technical Operations jobs in Washington?

For Remote Director Technical Operations jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Director Technical Operations jobs in Washington look for?

The top searched job categories for Remote Director Technical Operations jobs in Washington are:

What cities in Washington are hiring for Remote Director Technical Operations jobs?

Cities in Washington with the most Remote Director Technical Operations job openings:

Remote Director Technical Operations jobs near you
Infographic showing various Remote Director Technical Operations job openings in Washington as of June 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution.

Technical Account Manager (REMOTE)

FrontStream

Reston, VA • Remote

$68K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Job description

The Role: Technical Account Manager

 

Every year, FrontStream’s workplace giving clients run campaigns that move millions of dollars to the causes their employees care about. You’ll be the person who makes sure those campaigns actually work. As a Technical Account Manager, you own the relationship between our platform and the teams running these programs, helping them get more out of the technology so more dollars reach more nonprofits.

WHAT YOU’LL DO

·        Own renewals and retention across your portfolio of 20-30 strategic customers, managing the full customer lifecycle.

·        Consult with clients on their workplace fundraising strategy: learn their goals, recommend the right products and configuration methods, and proactively identify what they're underutilizing.

·        Project manage yearly campaign kick-offs and support clients through enrollment periods, including custom data imports, SaaS site configurations, reporting, and basic HTML.

·        Build and maintain relationships across the account: campaign managers, communications teams, payroll and HRIT representatives, and client technical staff.

·        Facilitate pledge to funding reconciliation with internal and client teams to have proper disbursement of funds to charities. You’ll be working in the nitty gritty of dollar-for-dollar reconciliation, donor charity changes and how that affects the movement of money and chasing missing files and funding with your customer contacts.

·        Work cross-functionally with FrontStream teams (Product, Funds Operations, Donor Support, and others) to support the full client experience.

·         Monitor account health and act immediately on warning signs.

 

WHO YOU ARE

·        You have 3+ years of experience in Technical Account Management, Customer Success, Implementation, or Solutions Engineering with SaaS platforms.

·        You’ve managed a book of 20-30 enterprise and mid-market customers, including high-touch accounts that require hands-on strategic guidance.

·        You understand relational databases and are comfortable turning raw Excel data into system imports and reports that are meaningful for clients. Comfort with pivot tables, vlookups and basic logical statements are required.

·        You’re proactive by default. You stay ahead of client deliverables and keep kick-offs on track without being asked.

·        You ask hard questions. You don’t accept “things are fine” at face value when usage is declining or a champion has left.

·        You connect product capabilities to business outcomes, not features in a vacuum.

OUR COMPANY VALUES

·        We wake up every day to serve our customers

·        We foster belonging

·        We embrace change to drive growth

·        We commit to working together

OUR AWESOME BENEFITS

·        100% Remote Work! No more “when will we have to go back into the office” worries. FrontStream supports remote employees all over North America

·        Complete health, vision, and dental insurance

·        FSA & HSA

·        No rigid vacation policy, instead FrontStream provides employees with “Responsible Time Off” – we trust you to take the time you need when you need it

·        Paid holidays

·        401(k) with employer match

DIVERSITY STATEMENT

At FrontStream, diversity is fundamental to how we grow and manage our business. We are committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

Company Description

FrontStream supports over 10,000 charities and corporate customers across the globe. FrontStream is revolutionizing fundraising through its all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base. We have been serving the nonprofit sector for more than a decade, and we love what we do! FrontStream is owned by the global investment firm Marlin Equity Partners.