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Remote Director Technical Operations Jobs in Washington

Inteleos Inc

Director of HR Operations

Rockville, MD · On-site +1

$125K - $135K/yr

Makes decisions of considerable complexity on business and technical matters, often in ambiguous ... Work Environment The incumbent will work at a desk in an office environment or an approved remote ...

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Remote Director Technical Operations information

What is a remote director technical operations?

A Remote Director of Technical Operations is a senior-level professional responsible for overseeing and managing the technical operations of an organization from a remote location. This role typically involves leading teams, ensuring the reliability and efficiency of technology systems, and developing operational strategies to support business goals. Remote Directors collaborate with other departments, implement best practices, and address technical challenges to drive organizational success. They leverage digital tools to manage distributed teams and maintain communication while ensuring all technical operations run smoothly.

What are the key skills and qualifications needed to thrive as a remote director technical operations?

To excel as a Remote Director of Technical Operations, you need extensive experience in IT or engineering management, a strong understanding of operational best practices, and often a relevant degree such as in computer science or business administration. Familiarity with cloud infrastructure, DevOps tools, IT service management platforms, and certifications like ITIL or PMP are commonly required. Exceptional leadership, strategic thinking, and effective virtual communication skills set top performers apart in this role. These competencies ensure seamless technical operations, foster high-performing distributed teams, and drive organizational success in a remote environment.

What are some common challenges faced by a remote director technical operations, and how can they be effectively managed?

A Remote Director of Technical Operations often encounters challenges such as aligning distributed teams, maintaining clear communication across time zones, and ensuring consistent implementation of technical standards. To manage these effectively, it is important to establish regular check-ins, leverage collaboration tools, and create clear documentation for processes and expectations. Building a culture of transparency and accountability helps mitigate misunderstandings and keeps teams motivated, while investing in professional development fosters growth and operational excellence.

What is the difference between Remote Director Technical Operations vs Remote Technical Program Manager?

AspectRemote Director Technical OperationsRemote Technical Program Manager
Primary FocusOverseeing technical operations, infrastructure, and team managementManaging technical projects, coordinating cross-functional teams, and ensuring project delivery
Required CredentialsTechnical leadership experience, often with engineering or IT backgroundProject management certifications (e.g., PMP), technical background beneficial
Work EnvironmentLeadership role within technical teams, strategic planningProject-focused, cross-team collaboration, often client-facing
Industry UsageCommon in tech companies, SaaS, and IT servicesWidely used in software development, tech firms, and product companies

The Remote Director Technical Operations primarily focuses on managing technical teams and infrastructure, ensuring operational efficiency. In contrast, the Remote Technical Program Manager concentrates on coordinating technical projects across teams to meet specific goals. Both roles require technical knowledge, but their scope and responsibilities differ significantly.

What are popular job titles related to Remote Director Technical Operations jobs in Washington? For Remote Director Technical Operations jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Director Technical Operations jobs in Washington look for? The top searched job categories for Remote Director Technical Operations jobs in Washington are:
What cities in Washington are hiring for Remote Director Technical Operations jobs? Cities in Washington with the most Remote Director Technical Operations job openings:
Remote Director Technical Operations jobs near you
Infographic showing various Remote Director Technical Operations job openings in Washington as of June 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution.

Technical Project Manager w/ Salesforce Exp - Remote

ICF

Reston, VA • Remote

Full-time

Posted 27 days ago

Job description

*We are open to supporting 100% remote work anywhere within the U.S.*

We are seeking a strong technical leader for a Salesforce Digital

Transformation Center (DTC). DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client's organization build mission applications. The DTC manages the platform and supports its tenant customer application teams.

The primary function of this role is to manage all DTC operations, direct the team of all-star Salesforce architects and system administrators, and lead the overall client relationship. In addition to having a mature leadership presence and project management experience, the ideal candidate will also have a strong Salesforce Development background who jumps into the operational rotation as well.

Support spans from pre-sales solution consultation, design/code reviews during implementation, management of the CI/CD process, and operational support activities. The candidate will lead a team of technical staff to operate & maintain the existing platform, establish new platform services, onboard new customer development teams, perform Release Management activities, manage platform licenses, and curate a governance library of process documentation, administrative job aids, technology standards, and security standards.

The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle. Ideally, experience includes establishing a Salesforce Center of Excellence with emphasis on governance, multi-org architecture, introduction of new platform services, and Release Management processes.

This is a client facing role where a developer-level knowledge of the Salesforce platform is expected, including familiarity with core platform capabilities, common system/user administration tasks, system integrations, programmatic (code) and declarative (no-code) configuration mechanics. The successful candidate will be able to meaningfully engage equally with technical resources, government Program & Contract staff, and executives.

This role requires work to be performed within the United States and availability during U.S. Eastern Time hours (8:00 a.m.-6:00 p.m. ET). Applicants must be authorized to work in the United States.

This position participates in a 247 oncall rotation with other DTC technical staff. Occasional afterhours support is required for P1/P2 incident response and prescheduled deployment activities.

Responsibilities:

  • Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.

  • Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.

  • Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.

  • Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.

  • Manage the onboarding of new DTC customer project teams onto the platform.

  • Manage the release calendar and coordinate DTC actions for customer application deployments.

  • Manage daily O&M support activities.

  • Manage license inventory, allocations, and renewal efforts.

  • Manage platform ATO renewal assessments and mid-year changes.

  • Co-lead DTC customer technical design reviews with Salesforce architects.

  • Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.

  • Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations.

  • Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

Must Haves:

  • 5+ years of project management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility.

  • 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role.

  • 3+ years of experience as a Salesforce Developer performing declarative (no-code) and programmatic (Apex, LWC) development.

  • 3+ years of experience performing deployments and working with CI/CD pipelines in the context of Salesforce and GitHub as source control.

  • 1+ years of experience providing complex cost allocations, chargebacks and reporting, including for Cloud consumption, licensing, and labor.

  • Must be a U.S. Citizen or Permanent Resident (Green Card)

  • Ability to obtain a Federal government public trust clearance.

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred:

  • Active Salesforce Certified Administrator and Platform Developer certifications (provide Trailblazer profile link)

  • Active Salesforce Consultant and/or Architect certifications (provide Trailblazer profile link).

  • Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360.

  • Technical understanding of MuleSoft capabilities and API-based integrations.

  • Background in writing/analyzing Apex, Lightning Web Components, YAML, and other coding languages common in enterprise Salesforce environments, MuleSoft, and pipeline management.

  • 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture.

  • Understanding of OmniStudio, its components, and the use cases it supports.

  • Basic understanding of Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned. Familiarity with Salesforce AppExchange utilities and peripheral services such as Docusign and Own.

  • Basic understanding of supporting services such as MFA/SSO, networking, and encryption.

  • Experience providing complex cost allocations, chargebacks and reporting, including for cloud consumption, licensing, and labor.

  • Command presence and a sense of personal responsibility for mission accomplishment.

  • Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations.

  • Demonstrated critical thinking, attention to detail, problem solving skills, and the ability to produce polished and well-organized written deliverables.

  • #DMX24

  • #icfsalesforce

  • #Indeed

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  • #Clearance

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$144,381.00 - $245,448.00Nationwide Remote Office (US99)

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