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Remote Director Infrastructure Jobs in Texas (NOW HIRING)

Five9

Director, IT Infrastructure

Irving, TX · On-site +1

We are looking for a Director of IT Infrastructure & Operations, who will be the leader accountable ... all Five9 offices and remote workers. • Ensure network availability, performance, and ...

Intersect

OT Network & Site Infrastructure Engineer

TX · On-site +1

$118K - $137K/yr

Administer secure remote access solutions including Site-to-Site VPNs, Zero Trust Network Access ... Direct experience deploying OT threat detection platforms (Nozomi, Claroty, or Dragos) and endpoint ...

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Remote Director Infrastructure information

What does a remote director of infrastructure do?

A Remote Director of Infrastructure oversees the planning, implementation, and maintenance of a company's IT infrastructure while working remotely. This role includes managing teams responsible for networks, servers, cloud services, and cybersecurity, ensuring systems are reliable, secure, and scalable. The director collaborates with other departments to align technology strategies with business goals, manages budgets, and develops policies for infrastructure operations. They also stay up-to-date with new technologies and industry best practices to drive efficiency and innovation.

What are the key skills and qualifications needed to thrive as a remote director of infrastructure?

To thrive as a Remote Director of Infrastructure, you need strong leadership abilities, deep knowledge of IT infrastructure, and experience with systems architecture, often supported by a relevant degree and certifications such as AWS Certified Solutions Architect or Cisco CCNP. Familiarity with cloud platforms, network management tools, virtualization technologies, and infrastructure-as-code systems is typically required. Outstanding communication, strategic thinking, and problem-solving skills are crucial for managing distributed teams and aligning technology initiatives with business goals. These skills and qualities ensure secure, scalable, and efficient infrastructure operations that support the organization's success in a remote environment.

How does a remote director of infrastructure ensure effective communication and collaboration with distributed teams?

As a Remote Director of Infrastructure, effective communication and collaboration are critical, especially when teams are geographically dispersed. Leaders in this role typically leverage a blend of video conferencing, project management tools, and regular check-ins to maintain alignment on priorities and progress. Establishing clear channels for incident response, documentation, and feedback helps ensure that all team members are informed and engaged. Building a culture of transparency and trust, while encouraging knowledge sharing and cross-functional collaboration, is essential for driving successful infrastructure outcomes remotely.

What is the difference between Remote Director Infrastructure vs Remote Infrastructure Manager?

AspectRemote Director InfrastructureRemote Infrastructure Manager
ResponsibilitiesOversees entire infrastructure strategy, planning, and team leadershipManages daily infrastructure operations and team execution
Required CredentialsTypically requires advanced certifications (e.g., Cisco, AWS), extensive experienceRelevant certifications (e.g., Cisco, cloud platforms), mid-level experience
Work EnvironmentStrategic, leadership-focused, often cross-departmentalOperational, team management, hands-on tasks
Industry UsageCommon in large organizations and enterprisesFound in mid-sized to large companies

The Remote Director Infrastructure focuses on strategic leadership and long-term planning of infrastructure, while the Remote Infrastructure Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What cities in Texas are hiring for Remote Director Infrastructure jobs?

Cities in Texas with the most Remote Director Infrastructure job openings:

Remote Director Infrastructure jobs near you

Director, IT Infrastructure

Irving, TX • On-site, Remote

Five9
Software Development • 1 - 5K employees
Learn more about Five9external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a Director of IT Infrastructure & Operations, who will be the leader accountable for the global infrastructure and operational backbone of Five9's internal IT - spanning networking, identity and access management, IT services, cloud services, and the Microsoft 365 platform. This is a strategic leadership role, not a hands-on engineering role. The leader in this seat sets the multi-year roadmap, builds and develops the team that executes it, runs a metrics-driven operation, and partners closely with Security, Engineering, Workplace, and business leaders to ensure Five9 employees have a secure, productive, and reliable computing environment wherever they work.
The successful candidate will bring a rare combination of strategic vision, operational rigor, and people leadership. They will be equally comfortable in a Chief Information Officer (CIO) staff conversation about a three-year platform strategy and in a war-room incident review where minutes matter. They lead with data, drive through process, and develop talent. This role reports to our CIO
Key Responsibilities
  • Strategy & Leadership
    • Own and execute the multi-year strategy and roadmap for global IT infrastructure and operations, aligned to Five9's business priorities and growth plans.
    • Serve as a key member of the CIO's leadership team; contribute to enterprise IT strategy, budget planning, and organizational design.
    • Build, develop, and retain a high-performing global team of IT leaders, managers, engineers, and administrators across multiple geographies.
    • Establish a culture of operational excellence, accountability, continuous improvement, and customer service to internal stakeholders.
    • Partner with the CISO and Security leadership to ensure infrastructure design, identity controls, and operational practices meet Five9's security and compliance obligations.
  • Networking (Global)
    • Own the global enterprise network strategy: corporate LAN/WLAN, SD-WAN, remote access (ZTNA/VPN), DNS, and internet egress across all Five9 offices and remote workers.
    • Ensure network availability, performance, and observability meet defined SLAs across all regions.
    • Drive modernization initiatives - zero trust networking, secure access service edge (SASE), network automation - with clear business cases and measurable outcomes.
    • Manage relationships with network carriers, ISPs, and connectivity partners globally.
  • Identity & Access Management
    • Own the enterprise IAM strategy and platform: single sign-on, multi-factor authentication, lifecycle management, privileged access management, and entitlement governance.
    • Partner with HR, Security, and application owners to ensure consistent identity governance across SaaS, infrastructure, and internal applications.
    • Lead modernization toward continuous access evaluation in alignment with zero trust principles.
  • Cloud Services
    • Own the strategy and operations for corporate IT cloud services.
    • Drive cloud FinOps discipline: cost visibility, optimization, and forecast accuracy.
    • Establish cloud governance, security guardrails, and lifecycle management.
    • Partner with Security and Engineering on shared platforms, identity federation, and secure connectivity between corporate IT and product environments.
  • Microsoft 365
    • Own the Microsoft 365 platform end-to-end: Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Purview, and the broader M365 ecosystem.
    • Manage licensing strategy, true-ups, and Microsoft Enterprise Agreement relationship in partnership with Procurement.
    • Evaluate and integrate AI capabilities (e.g., Microsoft Copilot) with appropriate governance, change management, and measurable adoption.
  • Operational Excellence & Financial Management
    • Define and report on KPIs and SLAs across all functional areas: availability, MTTR, ticket resolution, change success rate, employee satisfaction (CSAT), and cost per user.
    • Own the annual operating budget and capital plan for infrastructure and operations; manage to budget and deliver business cases for new investment.
    • Lead vendor management for major partners and service providers; negotiate contracts in partnership with Procurement and Legal.
    • Establish a structured continuous improvement program; instrument the environment so decisions are made on data, not anecdote.

Required Qualifications:
  • 10+ years of progressive IT experience, with 5+ years in leadership roles managing global infrastructure and operations functions.
  • Demonstrated experience leading multiple of the in-scope domains - networking, IAM, IT services, cloud services, and Microsoft 365 - at enterprise scale.
  • Track record of building, developing, and retaining high-performing global IT organizations, including direct management of managers.
  • Deep experience operating in a cloud-first or cloud-heavy environment; comfort with public cloud platforms (Azure, AWS, GCP) and SaaS-based IT operating models.
  • Strong working knowledge of modern identity and zero-trust architectures.
  • Demonstrated ability to set strategy, build a roadmap, and execute through quarterly milestones with measurable outcomes.
  • Excellent communication skills, including the ability to present to executive leadership and external partners.
  • Experience operating in a regulated environment (SOC 2, ISO 27001, GDPR, etc.) and partnering closely with Security and Compliance functions.
  • Experience integrating IT environments through M&A activity.
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

Leadership Attributes:
  • Strategic thinker. Sees around corners. Connects technology investment to business outcomes. Builds three-year roadmaps and works backward to quarterly execution.
  • Data-driven. Instruments before opinionating. Runs the function on dashboards and KPIs, not intuition. Brings data to every decision.
  • Process-oriented. Builds repeatable, scalable processes that survive personnel changes. Believes well-designed process is what lets the organization move faster, not slower.
  • Operationally rigorous. Holds high standards for availability, security, and employee experience. Comfortable in incident command and equally comfortable in calm steady-state operations.
  • People leader. Hires above their bar, develops their team, and creates the conditions for leaders below them to grow into the next role.
  • Collaborative partner. Works through influence as much as authority. Trusted partner to Security, Engineering, HR, Finance, and business leaders.
  • Customer-obsessed internally. Treats Five9 employees as customers and measures success by their experience.

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$119,300-$371,300 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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