Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... Conduct outbound calls and/or campaigns when directed. Thoroughly document all customer ...
Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... Conduct outbound calls and/or campaigns when directed. Thoroughly document all customer ...
Guaynabo, PR · Remote
$13.67/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Guaynabo, PR · Remote
$13.67/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Guaynabo, PR · On-site +1
$13.67/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Guaynabo, PR · On-site +1
$13.67/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Bayamon, PR · On-site +1
$13 - $18/hr
The Associate, Remote Network (Chat) direct support and communication to channels, support the ... Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward ...
Bayamon, PR · On-site +1
$13 - $18/hr
The Associate, Remote Network (Chat) direct support and communication to channels, support the ... Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward ...
Bayamon, PR · On-site +1
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
Bayamon, PR · On-site +1
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
Bayamon, PR · Remote
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
Bayamon, PR · Remote
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions.
Guaynabo, PR · Remote
Medical
Dental
Life
Retirement
PTO
... customer service to referring hospitals and organizations. * Maintains awareness of all active ... directed towards maximizing every organ donation opportunity. * Proactively engages with staff to ...
Guaynabo, PR · Remote
Medical
Dental
Life
Retirement
PTO
... customer service to referring hospitals and organizations. * Maintains awareness of all active ... directed towards maximizing every organ donation opportunity. * Proactively engages with staff to ...
Guaynabo, PR · On-site +1
Medical
Dental
Life
Retirement
PTO
Activities requiring direct oversight include, but are not limited to, identification, evaluation ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...
Guaynabo, PR · On-site +1
Medical
Dental
Life
Retirement
PTO
Activities requiring direct oversight include, but are not limited to, identification, evaluation ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...
Guaynabo, PR · Remote
$11/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
Guaynabo, PR · Remote
$11/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
Guaynabo, PR · On-site +1
$11/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
Guaynabo, PR · On-site +1
$11/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
What We Are Looking For While previous customer service experience is a bonus, it is not required ... The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted). Scheduling and ...
What We Are Looking For While previous customer service experience is a bonus, it is not required ... The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted). Scheduling and ...
Guaynabo, PR · On-site +1
$12.10/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
Guaynabo, PR · On-site +1
$12.10/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
Guaynabo, PR · Remote
$12.10/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
Guaynabo, PR · Remote
$12.10/hr
Medical
Dental
Vision
Life
Retirement
PTO
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... direct wired internet connection, and work in a quiet, distraction-free environment. * Company ...
Caguas, PR · On-site +1
$74K - $97K/yr
Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: * Position ... work directed. The following are the job specific duties of this position. You will have the ...
New
Caguas, PR · On-site +1
$74K - $97K/yr
Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: * Position ... work directed. The following are the job specific duties of this position. You will have the ...
New
PR · Remote
$12/hr
Exceptional written and verbal communication skills Proven track record in customer service and delivering outstanding customer care Keen attention to detail with strong problem-solving skills ...
Quick apply
PR · Remote
$12/hr
Exceptional written and verbal communication skills Proven track record in customer service and delivering outstanding customer care Keen attention to detail with strong problem-solving skills ...
$11/hr
Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Retirement
PTO
Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Retirement
PTO
Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
San Juan, PR · On-site +1
Medical
Retirement
PTO
Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... Qualifies and shapes opportunities within the USAF through direct customer engagement at all ...
San Juan, PR · On-site +1
Medical
Retirement
PTO
Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... Qualifies and shapes opportunities within the USAF through direct customer engagement at all ...
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job shadowing and other Remote Channels people needs. * Oversees and supports queues and call traffic including ...
New
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job shadowing and other Remote Channels people needs. * Oversees and supports queues and call traffic including ...
New
San Juan, PR · Remote
Medical
Dental
Vision
Retirement
PTO
This is a field-based/remote position. Candidates can reside in Newport News, Hampton, Norfolk ... Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.
San Juan, PR · Remote
Medical
Dental
Vision
Retirement
PTO
This is a field-based/remote position. Candidates can reside in Newport News, Hampton, Norfolk ... Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.
| Aspect | Remote Director Customer Service | Remote Customer Service Manager |
|---|---|---|
| Credentials | Typically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degree | Requires customer service experience, leadership skills, and often a bachelor's degree |
| Work Environment | Oversees multiple teams or departments remotely, strategic planning | Manages customer service teams remotely, handles daily operations |
| Industry Usage | Common in large organizations, call centers, and service industries | Widely used across various industries with customer support teams |
| Search & Comparison Intent | Focuses on leadership, strategy, and high-level management | Centers on team management, daily customer service operations |
The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.
The most popular types of Remote Customer Service jobs in Puerto Rico are:
The top searched job categories for Remote Director Customer Service jobs in Puerto Rico are:
Cities in Puerto Rico with the most Remote Director Customer Service job openings:
$16 - $21.75/hr
Full-time
Posted 6 days ago
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 71 rated call and contact centers
Work Location: Remote-NearShore
Job Type: Full-time
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Get the full story on Breakroom
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