Remote Director Creative Operations Jobs in Missouri

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This opportunity is in the Claims Department.

Our Claims Department oversees both high-exposure workers’ compensation and liability claims. As an unbundled carrier, we work actively with third-party administrators (TPAs) and self-administered accounts to assist in guiding claims to a successful resolution. As an excess carrier, the catastrophic claims we handle keep our group challenged, but the uniqueness provides plenty of growth opportunities.

Role Description:

As the Director, Claims, you will play a critical leadership role overseeing Excess Workers’ Compensation claims operations while managing and developing a team of Claims Managers. In this role, you will be responsible for handling complex excess workers’ compensation claims from assignment through closure, while providing strategic oversight of claim evaluation, reserving, settlement negotiations, litigation management, and third-party administrator (TPA) performance. You will collaborate closely with underwriting, medical management, reinsurance, and executive leadership to ensure high-quality claim outcomes, effective risk management, and exceptional service to our customers.

You will lead regional claims operations by directing claim assignments, conducting quality reviews and audits, overseeing aggregate claim administration, monitoring reserve and settlement authority compliance, and supporting the professional growth of claims staff. Your expertise will help drive operational excellence, maintain strong broker and client relationships, and contribute to the continued success of Safety National’s Workers’ Compensation Claims organization.

Qualifications:

Education:

• Bachelor’s degree from an accredited college or university is required.

Required Qualifications:

• 10 or more years of Workers’ Compensation claims adjusting experience with an insurance carrier or Third-Party Administrator. Experience handling Excess Workers’ Compensation claims is strongly preferred.
• Demonstrated experience supervising claims professionals and managing regional claims operations.
• Strong knowledge of workers’ compensation claim handling, reserving practices, settlement negotiations, litigation management, and medical management strategies.
• Experience working with TPAs, self-administered accounts, and large-loss claim oversight.
• Strong organizational, analytical, written, and verbal communication skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Must be a motivated, self-starter with the ability to work independently.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• Qualified candidates residing outside the St. Louis metropolitan area are eligible to work remotely or in one of our regional offices. For candidates who reside in the St. Louis metropolitan area, if hired you will be required to work a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd, Saint Louis, MO. All employees are required to sign a Remote Work Agreement and/or follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications:

• Prior supervisory experience is preferred.
• Experience adjusting Workers’ Compensation claims across multiple jurisdictions.
• Experience managing aggregate excess workers’ compensation claims and coordinating claim activity across specific and aggregate exposures.
• Experience partnering with underwriting teams regarding account analysis, statutory developments, and complex client matters.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $116,500 to $150,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.

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