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Remote Director Client Relations Jobs in Massachusetts

MarketBridge

Account Director - PR

Boston, MA · On-site +1

This is a remote role, required to work in EST hours. Who We Are Marketbridge partners with leading ... Leads client calls by focusing majority of discussion on new media/campaign ideas, asking questions ...

InsuraTec

Sales Representative (Remote)

Lawrence, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Salem, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Woburn, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Chelsea, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Melrose, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Medford, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Leominster, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Lynn, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Worcester, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Methuen, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Peabody, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Lowell, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Fitchburg, MA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Remote Director Client Relations information

What does a remote director of client relations do?

A Remote Director of Client Relations oversees the management and growth of relationships with a company's clients while working from a remote location. They are responsible for ensuring client satisfaction, addressing concerns, and identifying opportunities for upselling or cross-selling services. This role often involves coordinating with internal teams to meet client needs, developing strategies to improve client retention, and representing the company in virtual meetings and communications. Effective communication, problem-solving, and leadership skills are crucial for success in this position.

How does a remote director of client relations effectively build and maintain strong client partnerships without in-person meetings?

Remote Directors of Client Relations rely on proactive communication, frequent virtual check-ins, and strategic use of digital collaboration tools to foster strong client partnerships. They schedule regular video calls to discuss client needs, address concerns promptly, and share updates transparently, ensuring clients feel supported and valued. Additionally, they collaborate closely with internal teams to deliver solutions tailored to each client, often acting as the bridge between the client and various departments. Building rapport remotely requires being responsive, flexible, and attentive to client feedback, which helps nurture long-term relationships.

What are the key skills and qualifications needed to thrive as a remote director client relations, and why are they important?

To thrive as a Remote Director Client Relations, you need extensive experience in account management, client engagement, and strategic planning, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and communication platforms is typically required. Exceptional leadership, problem-solving, and interpersonal skills help foster strong client relationships and manage distributed teams effectively. These competencies are essential for driving client satisfaction, retaining key accounts, and ensuring seamless collaboration in a remote environment.

What are popular job titles related to Remote Director Client Relations jobs in Massachusetts?

For Remote Director Client Relations jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Director Client Relations jobs in Massachusetts look for?

The top searched job categories for Remote Director Client Relations jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Director Client Relations jobs?

Cities in Massachusetts with the most Remote Director Client Relations job openings:

Remote Director Client Relations jobs near you

Client Relations Specialist

LaBovick Law Group

Quincy, MA • Remote

Full-time

Re-posted 26 days ago

Job description

Job Title: Client Support Specialist – PIP Team
Department: Client Relations
Location: Massachusetts
Employment Type: Full-Time (Entry Level)

About LaBovick Law Group

LaBovick Law Group is a purpose-driven law firm committed to fighting for the injured, the vulnerable, and the underserved. Guided by a commitment to being Warriors for Justice, the firm blends aggressive advocacy with compassionate client care. The culture is bold, innovative, and people-centric with cutting-edge technology to deliver an exceptional experience for clients, partners, and the community.

About the Role

Are you detail-oriented, organized, and passionate about providing exceptional client service? Join our growing PIP (Personal Injury Protection) team as a Client Support Specialist, where you’ll play an important role in helping our medical provider clients obtain timely payment from insurance carriers for services rendered under the PIP statute.

This position offers a great balance of remote work and travel—you’ll spend approximately 40% of your time visiting client sites, cultivating relationships, and ensuring documentation accuracy. Travel expenses are fully reimbursed in accordance with Firm policy.

What You’ll Do

Data Collection

  • Partner with the Client Relations team to organize and pull patient files for Demand preparation.

  • Upload patient files received via email into our Demand Central platform.

  • Contact medical providers to gather missing documentation needed for proper file completion.

  • Obtain relevant documentation for cases progressing to litigation.

  • Respond promptly to client and internal inquiries via email and phone.

  • Research new medical providers and insurance carriers to confirm accurate information.

Data Processing

  • Prepare and assemble provider files, including patient records and correspondence.

  • Review and verify demographic data entered in the Demand Management System.

  • Upload and maintain electronic documents within file management systems.

  • Ensure new providers are correctly established in both Demand and Case File Management databases.

Client Maintenance & Reporting

  • Prepare monthly, quarterly, and annual client reports and communications for distribution.

  • Review and refresh new Personal Injury client reports for Demand readiness.

  • Coordinate with the Client Experience Manager to transition new client files for ongoing support.

  • Assist in delivering reports and maintaining accuracy in client data.

  • Review monthly metrics with the Client Experience Manager to ensure precision in reporting.

What You’ll Bring

  • Strong attention to detail and organizational skills.

  • Excellent written and verbal communication abilities.

  • Comfort traveling up to 40% of the time to meet with providers and clients.

  • Proficiency in Microsoft Office Suite; comfort learning new systems.

  • 1–3 years of administrative, client relations, or documentation experience.

  • Background in insurance, medical billing, or legal documentation (preferred).

  • Positive, team-oriented mindset with a dedication to client success.

Why You’ll Love Working Here

  • Collaborative culture that values accuracy, professionalism, and client focus.

  • Opportunities for career growth and skill development.

  • Competitive compensation and travel reimbursement for all approved business travel.

  • Comprehensive benefits package and supportive leadership team.

If you enjoy combining hands-on client engagement with behind-the-scenes organization and problem-solving, this is the perfect opportunity to grow your career with us. Apply today!

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