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Remote Director Client Relations Jobs in Georgia

BELAY - Corporate

Client Relations Manager

Atlanta, GA · On-site +1

Job title Client Relations Manager Department Client Relations Reports to Director of Client Relations Classification Full-Time / Exempt Work Location Remote (50-miles within Atlanta, GA) Travel ...

Kobie Marketing

Director, Client Services

Atlanta, GA · On-site +1

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... As Director, Client Services, you will lead strategic client relationships and oversee the delivery ...

Goodway Group

... direct client management * You have strong analytical and problem-solving abilities (creative ... remote

Goodway Group

The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... remote

TriNet

Government Relations Director

Dunwoody, GA · On-site +1

$143K - $287K/yr

A Brief Overview TriNet is seeking a Government Relations Director to join our Government Relations ... remote hire at the company's discretion. The candidate's final salary offer will be based on the ...

InsuraTec

Sales Representative (Remote)

Moultrie, GA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Buford, GA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Valdosta, GA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Loganville, GA · Remote

Client Relations : Develop and sustain strong client relationships, delivering customized solutions ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Remote Director Client Relations information

What are the key skills and qualifications needed to thrive as a Remote Director Client Relations, and why are they important?

To thrive as a Remote Director Client Relations, you need extensive experience in account management, client engagement, and strategic planning, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and communication platforms is typically required. Exceptional leadership, problem-solving, and interpersonal skills help foster strong client relationships and manage distributed teams effectively. These competencies are essential for driving client satisfaction, retaining key accounts, and ensuring seamless collaboration in a remote environment.

What does a Remote Director of Client Relations do?

A Remote Director of Client Relations oversees the management and growth of relationships with a company's clients while working from a remote location. They are responsible for ensuring client satisfaction, addressing concerns, and identifying opportunities for upselling or cross-selling services. This role often involves coordinating with internal teams to meet client needs, developing strategies to improve client retention, and representing the company in virtual meetings and communications. Effective communication, problem-solving, and leadership skills are crucial for success in this position.

How does a Remote Director of Client Relations effectively build and maintain strong client partnerships without in-person meetings?

Remote Directors of Client Relations rely on proactive communication, frequent virtual check-ins, and strategic use of digital collaboration tools to foster strong client partnerships. They schedule regular video calls to discuss client needs, address concerns promptly, and share updates transparently, ensuring clients feel supported and valued. Additionally, they collaborate closely with internal teams to deliver solutions tailored to each client, often acting as the bridge between the client and various departments. Building rapport remotely requires being responsive, flexible, and attentive to client feedback, which helps nurture long-term relationships.
What are popular job titles related to Remote Director Client Relations jobs in Georgia? For Remote Director Client Relations jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Director Client Relations jobs in Georgia look for? The top searched job categories for Remote Director Client Relations jobs in Georgia are:
What cities in Georgia are hiring for Remote Director Client Relations jobs? Cities in Georgia with the most Remote Director Client Relations job openings:
Remote Director Client Relations jobs near you
Client Relations Manager

Client Relations Manager

BELAY - Corporate

Atlanta, GA • On-site, Remote

Full-time

Posted 5 days ago

BELAY rating

7.4

Company rating: 7.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

219th of 487 rated business services

Job description

Job title
Client Relations Manager
Department
Client Relations
Reports to
Director of Client Relations
Classification
Full-Time / Exempt
Work Location
Remote (50-miles within Atlanta, GA)
Travel Requirement
Occasional travel is required, including attendance at BELAY's annual company Summit and other business meetings as needed.
Job purpose
The Client Relations Manager leads and develops a team of Client Success Consultants responsible for delivering an exceptional client experience. This role drives team performance, client retention, and revenue growth by establishing clear expectations, monitoring results, coaching employees, and proactively addressing client and team needs.
Essential Functions
As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision, and core values while fostering a collaborative and positive team environment.
  • Lead and develop a team of Client Success Consultants by establishing clear objectives, performance expectations, and accountability for results.
  • Conduct regular one-on-one and team meetings to provide coaching, feedback, training, and support.
  • Monitor team performance against established client retention, revenue, service, and productivity goals, using data to identify trends and determine appropriate actions.
  • Manage employee performance by recognizing strong contributions, identifying development opportunities, and addressing performance concerns through timely coaching and documented improvement plans.
  • Ensure Client Success Consultants provide proactive, consultative support throughout the client lifecycle, including onboarding, ongoing communication, issue resolution, and account growth.
  • Review client and contractor feedback, account health indicators, and escalation trends to identify risks and improve the overall service experience.
  • Ensure at-risk accounts have documented action plans, assigned owners, and defined timelines to support client retention.
  • Coach Client Success Consultants to identify appropriate upsell, referral, and account expansion opportunities within their client portfolios.
  • Partner with the Director of Client Relations and cross-functional stakeholders to resolve escalations and support targeted retention and revenue-growth initiatives.
  • Recommend improvements to processes, systems, tools, and service delivery based on performance data, client needs, and business priorities.

Minimum Qualifications
  • Bachelor's degree or equivalent combination of education and relevant experience.
  • 3 or more years of experience in client success, account management, sales, or a related client-facing environment.
  • 1 or more years of experience leading, supervising, or coaching employees.
  • Experience managing client retention, account health, or revenue-growth initiatives.
  • Experience using performance metrics and business systems to monitor results and make informed decisions.
  • Demonstrated ability to coach employees, address performance concerns, and manage client escalations.

Preferred Qualifications
  • Experience leading a client success or account management team in a remote environment.
  • Experience with customer relationship management, client success, or performance management systems.
  • Experience using AI-assisted tools to improve team efficiency or client outcomes.

Skills & Competencies
  • Strong people leadership and employee coaching skills.
  • Strong verbal and written communication skills.
  • Client relationship management and consultative service skills.
  • Ability to interpret performance data and translate findings into action.
  • Strong judgment, problem-solving, and conflict-resolution skills.
  • Excellent organizational and time management skills.
  • Ability to prioritize competing needs and meet deadlines.
  • Ability to work independently and collaborate across departments.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Ability to learn new technologies and adapt to changing business needs.

Working Conditions
BELAY is a remote-first organization. This role requires a dedicated home office, regular use of virtual collaboration tools, and a work schedule that aligns with business needs and BELAY's core collaboration hours. Occasional travel or flexibility outside standard business hours may be required based on the role.
Physical Requirements
  • Prolonged periods of sitting and computer use.
  • Frequent participation in virtual meetings.
  • Ability to communicate effectively through video conferencing, email, and phone.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Direct Reports
Client Success Consultant(s)
Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change from time to time based on business needs, and team members may be assigned additional duties as needed.
Equal Employment Opportunity
BELAY is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
For Recruiter Only:
Salary Range: $80,000 + $85,000
Location Requirements:
This role is remote within the U.S. However, due to employment and tax compliance considerations, we are currently unable to hire employees in the following states: California, New York, Illinois, Oregon.

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