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Remote Developer Support Engineer Jobs in New York, NY

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

... management, is revolutionizing how DevOps teams manage their cloud-native application ... About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOp ... About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense ...

1 point system

CIAM DevOps Support Engineer

Brooklyn, NY · Remote

$54 - $74/hr

Design, implement, and support AWS infrastructure, including core services like EC2, EKS, CIAM, and CloudFront. * Integrate and maintain DevSecOps CI/CD pipelines, enabling secure, automated testing ...

N0rg

Part-Time Lead Support Engineer

Manhattan, NY · Remote

$70 - $100/hr

About the role The Lead Support Engineer will oversee and perform day-to-day tasks in the IT management of small business environments. The ideal candidate is an L3 who is excited to grow into a more ...

Mercor

Network Engineer - Data Annotation

New York, NY · Remote

$50 - $70/hr

Remote Commitment: 30-40 hours/week Role Responsibilities * Review real-world data from deployed ... Current role as a Level 3 / Tier 3 / Principal Support Engineer. * Experience with end-customer ...

Catch Talent

Sr. DevOps Engineer

New York, NY · On-site +1

$57.75 - $79/hr

Design, build, and enhance tools that support developer productivity, systems infrastructure, and ... remote execution. * Experience designing reproducible Python environments and internal package ...

KEYENCE

Field Application Engineer '27

Elmwood Park, NJ · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Showing results 21-40

All JobsDeveloper Support Engineer JobsRemote Developer Support Engineer JobsRemote Developer Support Engineer Jobs in New York, NY

Remote Developer Support Engineer information

See New York, NY salary details

$132.4K

$152.6K

How much do remote developer support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote developer support engineer in New York, NY is $151,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $151,000.00 and $151,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Developer Support Engineer vs Remote Software Support Specialist?

AspectRemote Developer Support EngineerRemote Software Support Specialist
Required CredentialsBachelor's in Computer Science or related field, technical certificationsHigh school diploma or equivalent, technical certifications preferred
Work EnvironmentTechnical support teams, customer-facing roles, often involved in troubleshooting codeCustomer service centers, technical support teams, focus on software issues
Employer & Industry UsageTech companies, SaaS providers, software development firmsIT service providers, software vendors, tech support companies
Common Search & Comparison IntentUnderstanding technical support roles for developersCustomer support roles for software products

The Remote Developer Support Engineer typically handles technical issues related to software development, requiring coding knowledge and technical certifications. In contrast, the Remote Software Support Specialist focuses on customer service and troubleshooting software problems without necessarily coding. Both roles are vital in tech industries but serve different functions based on technical expertise and support scope.

Remote Developer Support Engineer jobs near you

Technical Support Engineer- USA

ScaleOps

New York, NY • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

Description
ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.
The ScaleOps platform dynamically manages the application's resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.
With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.
About The Role
As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed within defined SLAs. You will collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.
What You Will Be Doing:
  • Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations.
  • Monitor internal customer issue alerts 24/7 and respond promptly.
  • Manage and own the ticketing system, ensuring timely updates and resolutions.
  • Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
  • Escalate issues to the appropriate teams with clear documentation, logs, and context.
  • Reproduce, investigate, and document bugs for R&D.
  • Maintain and expand the support knowledge base.
  • Identify and communicate recurring issues to drive product improvements.

Requirements
  • Strong, hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking).
  • Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts.
  • Proven ability to work under pressure while maintaining clear and concise communication.
  • Detail-oriented and SLA-driven mindset.
  • Prior experience supporting technical platforms in production environments.

Apply