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Remote Developer Support Engineer Jobs in New York

My IT Crew

Remote Senior Support Engineer - MSP

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... Senior Support Engineer Duties and Responsibilities * Be Fanatically awesome all the time! * Be an ...

DMC Recruitment

Technical Support Engineer

Newark, NJ · Remote

$120K - $135K/yr

S. This remote role provides technical support for cold-formed steel, light gauge framing ... Collaborate with engineering, operations, and sales teams * Minimal travel required What We're ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Valsoft Corporation

AI Support Engineer

White Plains, NY · Remote

$70K - $80K/yr

AI Support Engineer This is not a traditional support role with AI tools added on. It's an agent-building and agent-ownership role that requires genuine support instincts, strong technical curiosity ...

Valsoft Corporation

AI Support Engineer

White Plains, NY · Remote

$70K - $80K/yr

AI Support Engineer This is not a traditional support role with AI tools added on. It's an agent-building and agent-ownership role that requires genuine support instincts, strong technical curiosity ...

Tradeweb Markets

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Work as part of a global support team * Develop system instrumentation, monitoring and reporting ...

Tradeweb Markets

Platform Support Engineer

Jersey City, NJ · On-site +1

$180K - $220K/yr

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey ... Work as part of a global support team * Develop system instrumentation, monitoring and reporting ...

Hyro

Technical Support Engineer (NYC)

Manhattan, NY · On-site +1

$80K - $120K/yr

As a member of the Support Engineering group, you will be an integral part of a team of top professionals who own and maintain next-generation responsible AI agent solutions. You will act as a ...

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

... management, is revolutionizing how DevOps teams manage their cloud-native application ... About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOp ... About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense ...

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Remote Developer Support Engineer information

What is the difference between Remote Developer Support Engineer vs Remote Software Support Specialist?

AspectRemote Developer Support EngineerRemote Software Support Specialist
Required CredentialsBachelor's in Computer Science or related field, technical certificationsHigh school diploma or equivalent, technical certifications preferred
Work EnvironmentTechnical support teams, customer-facing roles, often involved in troubleshooting codeCustomer service centers, technical support teams, focus on software issues
Employer & Industry UsageTech companies, SaaS providers, software development firmsIT service providers, software vendors, tech support companies
Common Search & Comparison IntentUnderstanding technical support roles for developersCustomer support roles for software products

The Remote Developer Support Engineer typically handles technical issues related to software development, requiring coding knowledge and technical certifications. In contrast, the Remote Software Support Specialist focuses on customer service and troubleshooting software problems without necessarily coding. Both roles are vital in tech industries but serve different functions based on technical expertise and support scope.

What cities in New York are hiring for Remote Developer Support Engineer jobs? Cities in New York with the most Remote Developer Support Engineer job openings:
Remote Developer Support Engineer jobs near you

Remote Senior Support Engineer - MSP

My IT Crew

Brooklyn, NY • On-site, Remote

$85K - $100K/yr

Full-time

Posted 3 days ago

Job description

This position is fully remote anywhere in the United States.
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading....
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
  • Our clients love us and our satisfaction surveys show it at a consistent 97%
  • We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior Support Engineer to join our Service Delivery Team.
Senior Support Engineer Duties and Responsibilities
  • Be Fanatically awesome all the time!
  • Be an active advocate for customer satisfaction
  • Provide technical excellence t for systems, software, and hardware
  • Document/Update internal Kb's, SOP's, Wiki's
  • Ask educated questions and listen to customers to determine the root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Participate in training incoming staff
  • Report significant and recurring issues
  • Participate in the After Hours Escalation on-call rotation

Senior Support Engineer Requirements and Qualifications
  • Proven experience as a senior technical engineer, preferably in an MSP Environment
  • Ability to diagnose and resolve advanced issues
  • Excellent communication skills
  • Keen attention to detail, the memory of patterns, and interest in problem-solving
  • Consistently demonstrate the MyITcrew Core Values and meet standard metrics
  • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
  • Advanced skills in the management of Active Directory Domain environments
  • Proficient in networking, for both on-premise and cloud-based networks.
  • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

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