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Remote Desktop Jobs in Newark, OH (NOW HIRING)

HMG Careers

Remote Sales Specialist

Newark, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Columbus, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Columbus, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Newark, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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How much do remote desktop jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop in Newark, OH is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.74 per hour, depending on experience, location, and employer.

What is a Remote Desktop job?

A Remote Desktop job involves providing technical support and troubleshooting for users who access computers or networks remotely. Professionals in this role assist with software installation, network connectivity, security configurations, and system performance issues. They often use remote access tools to diagnose and resolve problems without being physically present. These jobs are common in IT support, helpdesk roles, and system administration. Strong problem-solving skills and knowledge of operating systems and networking are essential for success in this field.

What are the key skills and qualifications needed to thrive in the Remote Desktop position, and why are they important?

To thrive as a Remote Desktop professional, you need a solid understanding of Windows and/or Mac operating systems, remote desktop protocols, networking basics, and troubleshooting skills, commonly supported by a degree in IT or a related certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as Microsoft Remote Desktop Services, TeamViewer, or AnyDesk is frequently required. Strong customer service orientation, clear verbal and written communication, and patience are essential soft skills for this role. Together, these skills ensure efficient remote support, minimized downtime, and positive end-user experiences.

What are some typical daily responsibilities of a Remote Desktop professional?

A Remote Desktop professional’s daily work often involves responding to remote support tickets, diagnosing and troubleshooting technical issues on end-user devices, and configuring or updating software remotely. You might assist users with connectivity problems, resolve software installation or update issues, and help maintain system security protocols. Collaboration with other IT team members, escalating complex issues, and documenting solutions are also part of the day-to-day routine. This variety not only keeps the role dynamic but also provides valuable technical exposure and opportunities for skill development.
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Sr. End User Computing Engineer - Remote

Sr. End User Computing Engineer - Remote

Designer Brands

Columbus, OH • On-site, Remote

Full-time

Posted 11 days ago

Designer Brands rating

4.6

Company rating: 4.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Purpose
The Senior End User Computing Engineer is the senior technical owner of DBI's Citrix environment - a business-critical platform supporting application delivery and virtual desktop infrastructure across domestic and international retail operations. This role requires deep, hands-on Citrix expertise and the ability to own the platform end-to-end: design, engineering, operations, and long-term roadmap.
Beyond Citrix, this individual will guide technical direction across the broader EUC ecosystem, working cross-functionally with Application Development, Infrastructure, Security, and Business stakeholders. The role demands an action-oriented engineer who can balance hands-on technical execution with strategic platform thinking, and who communicates with clarity and credibility at all levels of the organization.
Essential Job Responsibilities:
VDI/Virtual Application Platform Ownership
  • Serve as the primary technical owner of DBI's Citrix Virtual Apps and Desktops (CVAD) environment - responsible for design, engineering, performance, and long-term platform health
  • Design and maintain scalable, highly available Citrix delivery infrastructure including StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, and Citrix Profile Management
  • Lead Citrix platform upgrades, migrations, and capacity planning; maintain currency with Citrix product roadmap and licensing changes
  • Design application delivery and VDI solutions supporting diverse endpoint types (thin clients, managed Windows devices, BYOD) across DBI's multi-brand retail footprint and corporate user populations
  • Own the full technical design lifecycle: requirements gathering, design documentation, implementation, testing, and compliance validation
  • Evaluate and guide DBI's longer-term EUC platform strategy, including planned evolution toward cloud-hosted or hybrid DaaS models (Azure Virtual Desktop, Citrix DaaS); help shape the migration roadmap from on-premises CVAD to next-generation delivery platforms

Endpoint & Unified Device Management
  • Administer and optimize Microsoft Intune and/or SCCM/ConfigMgr for endpoint provisioning, policy enforcement, patching, and compliance
  • Support the evolution toward Unified Endpoint Management (UEM) consolidating physical and virtual endpoint lifecycles
  • Engineer and maintain OS image builds, application packaging, and software distribution pipelines

Identity & Access Integration
  • Collaborate with Identity and Security teams to integrate EUC platforms with Microsoft Entra ID (Azure AD), SSO/MFA solutions, and conditional access policies
  • Ensure seamless and secure authentication experiences across VDI, published apps, and physical endpoints

Operations & Support Excellence
  • Serve as the Tier III escalation owner for all End User Computing platforms - VDI, endpoint management, application delivery, and remote access
  • Develop and maintain runbooks, capacity models, and operational health dashboards for EUC environments; design escalation frameworks that enable Tier 1 and Tier 2 teams to resolve issues independently
  • Lead root cause analysis for complex incidents and drive remediation to closure
  • Define and track SLAs and performance baselines for EUC platform availability and user experience

Technical Leadership & Collaboration
  • Provide senior-level guidance to team members, junior engineers, and project stakeholders
  • Partner with business units and remote teams to translate operational requirements into sound technical solutions
  • Evaluate and recommend emerging EUC technologies; develop technical solution proposals and cost analyses that inform business cases for EUC investments
  • Represent EUC engineering in cross-functional planning, design reviews, and vendor engagements

Required Qualifications
  • 7+ years of hands-on experience in enterprise End User Computing engineering, with a significant portion spent as the primary owner of a production Citrix environment
  • Extensive hands-on experience with Citrix Virtual Apps and Desktops (CVAD) is essential; adjacent VDI platform experience alone (AVD, Horizon) is not sufficient for this role
  • Hands-on experience with core Citrix components: StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, Citrix Profile Management
  • Experience with Citrix licensing models and platform lifecycle/upgrade management
  • Proficiency with Microsoft Intune and/or SCCM for endpoint management, policy, and software delivery
  • Working knowledge of Microsoft 365 services and their integration with managed endpoint environments
  • Experience with Microsoft Entra ID / Azure AD, conditional access, and SSO/MFA in EUC contexts
  • Strong understanding of Windows OS internals, application compatibility, and profile management (FSLogix, Citrix Profile Management, or equivalent)
  • Demonstrated ability to lead complex, multi-stakeholder technical projects from design through delivery
  • Excellent written and verbal communication skills; able to present technical concepts to non-technical audiences and leadership

Preferred Qualifications
  • Citrix Certified Professional - Virtualization (CCP-V) or higher strongly preferred
  • Experience with Citrix DaaS (cloud-hosted delivery) and familiarity with Citrix's evolving cloud platform direction
  • Exposure to adjacent VDI/DaaS platforms (Azure Virtual Desktop, Omnissa Horizon) as complementary knowledge
  • Experience with Azure IaaS (networking, compute, storage) as it relates to Citrix or VDI hosting
  • PowerShell scripting for EUC automation, reporting, and operational tooling
  • Exposure to monitoring and observability tools (e.g., Citrix Analytics, Citrix Director, Azure Monitor, Grafana, or similar)
  • Microsoft certifications: MD-102, AZ-140, or equivalent
  • Experience in retail or multi-site enterprise environments

What We're Looking For
Beyond technical depth, we're looking for someone who takes ownership. You'll be joining a team that manages EUC at enterprise scale across a complex retail footprint - someone who thrives in ambiguity, takes ownership, drives initiatives to completion, and makes the people around them better.
Why DBI? You'll own a platform that directly powers the customer and associate experience across hundreds of retail locations. You'll have a voice in shaping DBI's cloud migration strategy, work with modern tooling (Intune, Entra ID, Azure), and operate with the autonomy that comes with being the senior technical authority on the platform. Remote flexibility, a collaborative IT leadership team, and a clear technical growth path round out the opportunity.
Designer Brands Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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About Designer Brands

Sourced by ZipRecruiter

Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. * Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. * Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1969

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