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Remote Desktop Support Jobs in Springfield, VA (NOW HIRING)

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · Remote

$45 - $50/hr

Hybrid 3 days onsite / 2 days remote in Washington, DC Our client seeks a Level 3 Desktop Endpoint ... registry, and remote support. * Working knowledge of macOS enterprise support and management.

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model ... Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ...

New

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

... support, or performance analytics role preferred. Technical Skills: * Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk) * Proficient with Remote desktop systems (AWS, Azure ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Springfield, VA

Remote Desktop Support information

See Springfield, VA salary details

$10

$28

$47

How much do remote desktop support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote desktop support in Springfield, VA is $28.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $32.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are the most commonly searched types of Desktop Support jobs in Springfield, VA?

The most popular types of Desktop Support jobs in Springfield, VA are:

What are popular job titles related to Remote Desktop Support jobs in Springfield, VA?

For Remote Desktop Support jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Springfield, VA look for?

The top searched job categories for Remote Desktop Support jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Remote Desktop Support jobs?

Cities near Springfield, VA with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,651 per year, or $28.2 per hour.

Desktop Endpoint Engineer

Eliassen Group

Washington, DC • Remote

$45 - $50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Description:

Hybrid 3 days onsite / 2 days remote in Washington, DC

Our client seeks a Level 3 Desktop Endpoint Engineer to drive endpoint engineering, automation, and lifecycle management across Windows and macOS in a mid-to-large enterprise environment. The role will design policies, build automation, package and deploy software, and serve as a senior technical resource for endpoint management platforms including Ivanti Neurons. The engineer will improve efficiency, enable Level 2 teams, and collaborate with Information Security, Infrastructure, and Help Desk on endpoint strategy.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $45.00 to $50.00/hr. w2

Responsibilities:
  • Design and maintain endpoint management policies for Windows and macOS with secure and consistent configurations.
  • Act as a senior technical resource for endpoint platforms including Ivanti Neurons while partnering with internal teams and vendors.
  • Build and maintain automation using workflows, bots, sensors, PowerShell, and Bash.
  • Manage application packaging and automated software deployment processes.
  • Provide advanced troubleshooting and root-cause analysis for escalated issues from Level 1 and Level 2 teams.
  • Create solutions, documentation, and automation that enable Level 2 Desktop Engineers to resolve issues independently.
  • Collaborate with Information Security, Infrastructure, and Help Desk on endpoint strategy and initiatives.
  • Maintain technical documentation, SOPs, and knowledge base content.
  • Support hardware and software lifecycle planning, refresh, and modernization efforts.
Experience Requirements:
  • 5+ years in desktop engineering or endpoint administration in a mid-to-large enterprise.
  • Strong experience designing and operating enterprise endpoint management solutions.
  • Advanced knowledge of Windows 10/11 enterprise features including Group Policy, imaging, registry, and remote support.
  • Working knowledge of macOS enterprise support and management.
  • Proficiency with scripting and automation using PowerShell and Bash.
  • Experience supporting Microsoft 365, Active Directory, and hybrid or cloud environments including Entra ID and Intune enrollment.
  • Experience with application packaging and deployment at scale.
  • Preferred: Ivanti Endpoint Manager and/or Ivanti Neurons, Jamf or other macOS management, endpoint security and EDR, vulnerability management, leadership of technical initiatives, and mentoring of junior engineers.
Education Requirements:

Bachelor’s degree in Information Technology or related field, or equivalent professional experience.

Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
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About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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