Remote Desktop Support Jobs in Murrieta, CA (NOW HIRING)

Salary : $94,703.30 - $144,163.61 Annually
Location : Riverside
Job Type: Regular
Remote Employment: Flexible/Hybrid
Job Number: 25-86124-02
Department: Information Technology
Division: Converged Network Services
Opening Date: 12/23/2025
Closing Date: Continuous
For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.
ABOUT THE POSITION
The Riverside County Information Technology, Network Operations Unit is seeking a highly motivated and team-oriented Network Operations Engineer to join their team in Riverside. Please note that Network Operations Engineer is a working title for the classification of
The Network Operations Engineer plays a critical role in ensuring the availability, performance, and reliability of the organization's enterprise and public safety network infrastructure. This position is responsible for monitoring network performance, measuring resource availability and capacity on a scheduled basis, and responding to and resolving network issues through root cause analysis and resolution tracking. In the event of a network outage, the engineer provides diagnosis across layer 1 to layer 3, initiates corrective actions, and communicates updates to stakeholders and customers as needed.
Key responsibilities also include the configuration, installation, and maintenance of enterprise-grade hardware, including Cisco routers and switches, Aruba switches and wireless access points, Ciena routers, Clearpass, CradlePoint cellular routers, Fortinet Firewalls and Palo Alto firewalls. The engineer will use tools such as NetBrain, SolarWinds, Panorama, and Aruba Central. While these are the core duties, daily tasks are ultimately determined based on incoming support tickets and special projects, requiring close collaboration with cross-functional teams.
The ideal candidate demonstrates strong communication skills, a commitment to customer service, and a deep understanding of the critical nature of system availability for both enterprise and public safety networks. This role requires a self-motivated professional with a strong aptitude for learning, a willingness to adopt new technologies, and an eagerness to share knowledge in a team-oriented environment.
Preferred certifications include Cisco CCNA, CCNP, Network+, ACA-S, ACP-S, CWNA, ACCX, CRS-A, and CRS-P. A customer-focused mindset and the ability to communicate information clearly, confidently, and professionally are essential for success in this position.
The IT Communications Analyst III is the lead level classification in the IT Communications Analyst series and reports to a supervisory or manager level position. Advancement to the next level is obtained by competitive selection through an open recruitment.
This position will be on a rotating on-call shift to serve as a resource for the resolution of technical issues and may require onsite troubleshooting so travel throughout the county may be required.
Schedule: This position follows a 9/80 work schedule. During the training period, the selected candidate will be required to work onsite at least once per week. Upon completion of training, remote work will be permitted, with in-office attendance required on an as-needed basis. This schedule is subject to change at the discretion of the department.
About Riverside County Information Technology
RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.
Meet the Team
RCIT promotes a culture of Team Players! People are at the center of everything in the department and it is a priority to work together for a balanced, work-life environment. Executive Leadership is customer-focused and employee-supportive in all things. It is a goal to create an environment where working hard can be fun and rewarding for everyone. The department continues to grow in effective and dynamic ways to cultivate business relationships while promoting efficiencies through innovations to "Empower people to reach beyond..."
EXAMPLES OF ESSENTIAL DUTIES

• Provision and troubleshoot carrier Ethernet circuits to ensure reliable connectivity.
• Administer DNS services using Infoblox appliances.
• Manage the Aruba wireless infrastructure, including access point provisioning and authentication via Aruba Central and Aruba ClearPass.
• Maintain and manage the Palo Alto firewall infrastructure, including security policy deployment through Palo Alto Panorama.
• Configure site-to-site IPsec VPN tunnels, manage GlobalProtect VPN groups, and oversee DMZ infrastructure.
• Participate in a 24/7 on-call rotation and provide remote support to field technicians for network repairs and installations.
• Create and maintain documentation detailing Layer 2/3 network topologies and associated equipment.
• Research, evaluate, test, and recommend new products and services to support evolving business and technical requirements.
• Stay current with best practices and emerging technologies in networking and cybersecurity.
• Possess experience in network operations or supporting enterprise IT network infrastructure.
• Demonstrate knowledge of TCP/IP fundamentals and network routing protocols such as EIGRP, OSPF, and BGP.
• Analyze and define communication and infrastructure requirements by evaluating business processes, customer needs, available technologies, and cost-benefit factors.
• Contribute to operations, network engineering efforts, infrastructure upgrades, and customer-facing projects as needed.
• Have experience with cloud networking in environments such as AWS, Azure, or Oracle Cloud.
• Provide technical leadership and mentorship to junior staff members.

MINIMUM QUALIFICATIONS
Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with course work in computer science, computer information systems, data processing, information management, or a related field to the assignment. (Additional qualifying IT job-related experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).
Experience: Four years of successful journey level experience with network systems and solutions (see below for examples) with one of those years including either lead person duties or technically advanced IT job-related work. (One year as an IT Communications Analyst II will satisfy the one year of lead or technically advanced experience requirement.)
Core Competencies and Technical Qualifications:
Incumbents are expected to demonstrate technical expertise in core network communication functions and related systems, functioning as subject matter experts for designated network environments. They should possess a strong aptitude for learning and a willingness to adopt emerging technologies. Candidates should have proficient experience in implementing, maintaining, and troubleshooting large-scale TCP/IP-based networks, including Wide Area Networks (WANs), campus networks, wireless networks, data center networks, DMZ environments, and DNS architecture. A solid background in IP networking is essential, with hands-on experience in Layer 2 and Layer 3 network protocols and technologies such as Ethernet, VLANs, Spanning Tree, ARP, IP, ICMP, IGMP, IPsec, OSPF, EIGRP, BGP, DHCP, and DNS. Familiarity with advanced network solutions is also a plus, including QoS, prefix filtering, route summarization, route maps, access control lists (ACLs), and NetFlow.
In addition, candidates should understand modern network protocols and technologies and demonstrate strong problem-solving and analytical skills. The ability to resolve complex network issues effectively and efficiently is essential.
Additional Requirements:
A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.
SUPPLEMENTAL INFORMATION
Other Requirements
License/Certificate: Possession of a valid California Driver's License is required.
Open to all applicants
This recruitment is open to all applicants.
For questions regarding this recruitment
Contact Joshua Roberts at JoRoberts@rivco.org with any questions regarding this recruitment.
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribut...