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Remote Desktop Support Jobs in Miami, FL (NOW HIRING)

Gourmet Trading Company

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IT Helpdesk Technician Tier 1

Miami, FL · Remote

$24 - $26/hr

Provide Leve 1 helpdesk support by pone, email, Teams, remote tools, and in-person/site visits ... REQUIRED QUALIFICATIONS: * 0-3 years of helpdesk, service desk, desktop support, technical support ...

New

Personal Branding, Inc

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Client Services Coordinator - Remote

Miami, FL · Remote

$33K - $85K/yr

A laptop or desktop computer running Windows 11 or Mac OS (recent version) * High-speed broadband ... Ongoing coaching, support, and mentorship * Opportunities for advancement within a growing ...

Pleio

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Customer Service Representative (GoodStarter Remote)

Miami, FL · Remote

$16.50 - $22.25/hr

Pleio helps patients overcome these emotional barriers and supports them in managing their new ... Laptop, Chromebook, or desktop computer running Windows 10 or higher (Macs, Netbooks, Tablets, and ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Miami, FL

Remote Desktop Support information

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$9

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$43

How much do remote desktop support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote desktop support in Miami, FL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Miami, FL? The most popular types of Desktop Support jobs in Miami, FL are:
What are popular job titles related to Remote Desktop Support jobs in Miami, FL? For Remote Desktop Support jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Miami, FL look for? The top searched job categories for Remote Desktop Support jobs in Miami, FL are:
What cities near Miami, FL are hiring for Remote Desktop Support jobs? Cities near Miami, FL with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Miami, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 74% Full Time, 12% Part Time, 1% Temporary, and 12% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $53,705 per year, or $25.8 per hour.

Senior Virtual Desktop Infrastructure Engineer

ManTech International

Doral, FL • On-site, Remote

Full-time

Re-posted 21 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 241 rated software companies

Job description

General information
Requisition #
R67069
Locations
USA-FL-Doral
Posting Date
04/10/2026
Security Clearance Required
Secret
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!
MANTECH seeks a motivated, career and customer-oriented Senior Virtual Desktop Infrastructure Engineer to join our team in Doral, FL.
Responsibilities include but are not limited to:
  • Lead engineering and modernization efforts for Virtual Desktop Infrastructure (VDI) environments supporting DoD missions, driving requirements analysis, solution design, and lifecycle documentation in alignment with DoD 5000.02 processes.
  • Engineer, manage, and optimize enterprise VDI platforms VMware Horizon 2512, with hands-on expertise in image creation, application layering, profile management, and performance tuning.
  • Administer and enhance VDI components, including Dynamic Environment Manager (DEM), App Volumes, Instant Clone Pools, FSLogix for O365, and associated user experience optimization tools.
  • Troubleshoot complex VDI issues, including pool configuration changes, vCenter related desktop failures, image related defects, and performance degradation across distributed environments. Maintain and update VDI Gold Images, executing monthly patch cycles, application updates, and secure baseline enforcement to ensure consistent, mission-ready desktop delivery.
  • Ensure technical integrity and compliance of all VDI engineering deliverables across ISO/IEC 15288 Technical, Enterprise, and Agreement process areas.
  • Develop and maintain engineering documentation, including VDI architecture diagrams, system design documents, engineering plans, requirements specifications, and interface control documents.
  • Ensure cybersecurity, regulatory, and configuration compliance, including STIG implementation, RMF artifact development, secure baseline management, and continuous monitoring of VDI systems.

Minimum Qualifications:
  • BA/BS in a field relevant to VDI engineering or systems engineering (additional experience may be substituted for degree requirements).
    • High School diploma plus 4 years of additional experience, or an Associate's degree plus 2 years of additional experience, may substitute for a Bachelor's degree.
    • A relevant Master's degree may count for 2 years of experience; a relevant PhD may count for 4 years.
  • Five (5) or more years of systems engineering or VDI engineering experience.
  • Eight (8) or more years of information technology experience.

Preferred Qualifications:
  • Hands-on expertise with enterprise VDI platforms such as VMware Horizon (including Horizon 2512), ESXi, vCenter, and enterprise storage technologies.
  • Experience with cloud-based or hybrid VDI solutions, systems modeling, automation frameworks, and enterprise monitoring/observability tools.
  • Familiarity with RMF, STIGs, secure baseline management, and cybersecurity compliance requirements for virtualized and distributed environments.
  • Working knowledge of adjacent technical domains such as networking, Active Directory, scripting/automation (PowerShell, Python), endpoint management, or identity services.
  • Experience with key VDI ecosystem components including Dynamic Environment Manager (DEM), App Volumes, Instant Clone Pools, FSLogix for O365, VDI Gold Image management, and troubleshooting vCenter-related desktop issues.
  • Professional certifications such as VCP-DT, INCOSE CSEP/ESEP, DoD 8570.01-M IAT Level II, ITIL Foundation, PMP, or Agile certifications.
  • Experience working within a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a Service Component.

Clearance Requirements:
  • Must have a current/active secret clearance.
  • Must be eligible to obtain and maintain Top Secret/SCI clearance.

Physical Requirements:
  • Must be able to remain in a stationary position up to 50% of the time.
  • Must be able to move within the office to access equipment, communicate with coworkers and customers, and support presentations or meetings.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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