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Remote Desktop Support Jobs in Miami, FL (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Provide in-depth support and lead problem solving and implementation efforts for specific ... Experience with remote desktop management, enterprise device provisioning, and IT asset tracking

Steer

Technical Support Specialist - Remote

Miami, FL · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Personal Branding, Inc

Be Seen First

Client Services Coordinator - Remote

Miami, FL · Remote

$33K - $85K/yr

A laptop or desktop computer running Windows 11 or Mac OS (recent version) * High-speed broadband ... Ongoing coaching, support, and mentorship * Opportunities for advancement within a growing ...

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Miami, FL · Remote

$16.50 - $22.25/hr

Pleio helps patients overcome these emotional barriers and supports them in managing their new ... Laptop, Chromebook, or desktop computer running Windows 10 or higher (Macs, Netbooks, Tablets, and ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Miami, FL

Remote Desktop Support information

See Miami, FL salary details

$9

$25

$43

How much do remote desktop support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote desktop support in Miami, FL is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Miami, FL? The most popular types of Desktop Support jobs in Miami, FL are:
What are popular job titles related to Remote Desktop Support jobs in Miami, FL? For Remote Desktop Support jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Miami, FL look for? The top searched job categories for Remote Desktop Support jobs in Miami, FL are:
What cities near Miami, FL are hiring for Remote Desktop Support jobs? Cities near Miami, FL with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,620 per year, or $25.8 per hour.

Client Support Technician

Real Time Technologies Inc

Miami, FL • On-site, Remote

$18.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Client Support Technician I
Overview: Client Support Technicians are our front-line call center employees. Their mission is to provide our dealers and customers the best experience on every interaction. They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution.
List of responsibilities:
  • Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner
  • Train customers in the use of our process, systems, and software
  • Actively listen to clients to understand issues and concerns
  • Make recommendations to improve the performance and quality of our software
  • Walk customers through problem-solving process. Ask questions to determine nature of problem.
  • Install, modify, and repair computer hardware and proprietary POS software. This also includes basic windows and hardware troubleshooting in local and remote environments
  • Support of all our internal and customer facing websites and applications
  • Assistvarious departments with their questions and concerns; especially with those related to the installation, maintenance and training of proprietary software and equipment.
  • Support of multiple service platforms
  • Successful and timely completion of all daily work-tasks as assigned
  • Provide corrective action to prevent callbacks
  • Use of remote desktop software to resolve customer issues
  • Track detailed information on client issues and resolutions
  • Build rapport with customers and maintain positive and professional relationships
  • Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor.
  • Perform store escalations to management and other internal teams in order to provide quick resolution
  • Additional responsibilities as required to meet business needs
  • Remote work may require occasional travel, including our annual company meeting.

Position Requirements/Qualifications
Years of experience needed:
  • 1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role.
Degrees, certifications/qualifications (skills/knowledge required):
  • High School Diploma or GED; preference give to candidates with A+ or Network + certifications.

Additional Requirements:
  • Fluency in English required
  • In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems.
  • Proven systematic and logical problem-solving ability.
  • Experience within a call center environment preferred.
  • Helpdesk support, computer repair or equivalent.
  • Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely.
  • Aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers.
  • Ability to work well with other departments in a team environment.
  • Well-developed organizational and extensive follow-up skills are a must.
  • Ability to handle and keep up with constant changes to products, policies, and follow procedures.
  • Ability to Multitask
  • Use of Remote Desktop Software.
  • Strong Microsoft operating systems experience.
  • Strong understanding of printers and networking.
  • Regular and predictable attendance is an essential function of this position
  • Strong troubleshooting and critical thinking skills
  • Flexible Schedule
  • Must have reliable, self-maintained Internet and backup for emergencies
Work Schedule: Tuesday through Saturday, 2:30 PM to 11:00 PM EST. Days off: Sunday and Monday.
Compensation: Starting at $18.00/hour. After successfully completing the first 90 days of employment, the hourly rate will increase to $18.90/hour.
Our compensation structure considers various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package will be determined by several factors, including your location, job-specific expertise, skills, experience, and other relevant job-related considerations.
WHAT WE OFFER
  • A unique opportunity to shape the journey of Realtime Technologies
  • Working within a rapidly growing, game-changing business
  • Remote, flexible working options
  • Competitive compensation
  • Generous STI and LTI provisions
  • Health, Dental and Vision Insurance
  • Paid Annual Leave
  • Paid Sick Leave
  • 401K

Equal Opportunity Statement:
Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Real Time Technologies logo

About Real Time Technologies

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Miami, FL, US

Year founded

2001

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