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Remote Desktop Support Jobs in Hammond, IN (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Support remote connectivity solutions including VPN access and related authentication issues. * Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile ...

Insight Global

Technical Support Specialist

Chicago, IL · Remote

$18 - $20/hr

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... This role supports a globally recognized, full‐service law firm known for handling high‐stakes ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing ...

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

... support secure IT/OT integration strategies. End User Technology & Collaboration * Oversee enterprise endpoint management, mobile technologies, virtual desktop environments, and remote access ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Hammond, IN

Remote Desktop Support information

See Hammond, IN salary details

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How much do remote desktop support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support in Hammond, IN is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.62 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are popular job titles related to Remote Desktop Support jobs in Hammond, IN?

For Remote Desktop Support jobs in Hammond, IN, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Hammond, IN look for?

The top searched job categories for Remote Desktop Support jobs in Hammond, IN are:

What cities near Hammond, IN are hiring for Remote Desktop Support jobs?

Cities near Hammond, IN with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Hammond, IN as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,060 per year, or $26 per hour.

Senior HPC Applications Engineer

Parallel Works

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

About Parallel Works
Parallel Works builds and operates ACTIVATE, a control plane for high performance computing and AI. Our customers run large scientific and AI workloads across their own on-premises clusters, Government and commercial cloud, and commercial GPU providers, and ACTIVATE gives them one way in to all of it. The high security boundary is authorized at Impact Level 5, with FIPS validated cryptography and STIG hardening throughout.
The work reaches most fields that depend on computing at scale: weather and climate forecasting, defense and intelligence programs, aerospace and structural analysis, molecular and materials science, energy, and AI research. A quarter here can include standing up a GPU cluster for one of those communities, federating a laboratory's existing on-premises system with burst capacity it did not have before, and getting a domain code written decades ago to run on current hardware.
Customer success sets our priorities. We are a small engineering company, so engineers here work directly with the people using the systems and carry a problem from the first report through to the fix. This is what we call mission engineering: understanding what a customer is trying to accomplish and why the computing matters to it.
About the role
Parallel Works is hiring a Senior HPC Applications Engineer to own the software stack and the user experience on our platforms. Our users are weather modelers, computational chemists, aerospace engineers, and AI researchers. The role is the escalation point for build failures, jobs that die partway through a multi-node run, and jobs running below expected throughput.
The scope covers both long-lived domain codes and current AI workloads, since customers run both on the same clusters. Users also move between on-premises systems, cloud, and commercial GPU providers, so a large part of the job is making an application behave the same across different compilers, site modules, MPI builds, and filesystems. Expect to spend a good share of the week talking to users.
What you will do
  • Software stack: compile and package MPI implementations (OpenMPI, MPICH, Intel MPI, HPC-X), compilers (GCC, Intel oneAPI, NVHPC), and scientific libraries, delivered through Spack or EasyBuild with Lmod module trees users can navigate.
  • Enable AI and ML workloads: install the frameworks customers ask for, get multi-node GPU launch working, and diagnose what sits below the framework: NCCL and collective behavior, container and driver mismatches, storage throughput, node faults mid-run. Customers drive their own toolchain choices.
  • Performance work: run scaling studies, profile with Nsight, VTune, TAU, HPCToolkit, or Score-P, and hand the finding to the systems team when the fix belongs in the fabric or the filesystem.
  • Portability: get customer codes running on new GPU architectures and new venues, using containers where that beats rebuilding against each site's modules.
  • User support: triage tickets, diagnose failed jobs to a root cause, and close them with a written explanation.
  • Documentation and training: user guides, office hours, and training for user communities, including formal Government training events.

Requirements
  • 10 or more years supporting scientific or AI application users on Linux HPC systems.
  • Building complex software from source on both RHEL family and Debian or Ubuntu systems: compilers, MPI, CMake and autotools, and the dependency problems that come with them.
  • Running Spack or EasyBuild and Lmod in production.
  • Experience with multi-node GPU workloads from the platform side, and the judgment to tell a framework problem from an environment problem.
  • Working with site provided software stacks on on-premises systems as well as cloud images where you control the whole stack.
  • Working knowledge of at least one application domain: weather and climate, computational fluid dynamics, molecular and materials science, or structural analysis.
  • United States citizenship and eligibility for a Secret clearance, since the work reaches export controlled Government environments. An active clearance is helpful but not required. We sponsor candidates who are eligible but not currently cleared.

You do not need every item on this list. If you have most of it and work well with other people, apply.
Preferred Qualifications
  • A prior user facing role at a Government supercomputing center, national laboratory, or university HPC center.
  • Depth in profiling and debugging tools: a GPU profiler, a CPU profiler, gdb, and MPI tooling.
  • Hands-on distributed training or inference work with PyTorch DDP or FSDP, DeepSpeed, Megatron style frameworks, JAX, vLLM, or TensorRT-LLM. Customers own their toolchains, so this is depth rather than a requirement.
  • Jupyter, remote visualization, or virtual desktop support for research users.

Benefits
Medical, vision, and dental coverage, a 401(k) with company match, short term disability, and generous paid vacation and sick time.
Equal employment opportunity
Parallel Works is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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