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Remote Desktop Support Jobs in Crown Point, IN (NOW HIRING)

EconONE Research

Systems Administrator

Chicago, IL · Remote

Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms, licensing, profiles, RD Gateway, and security. * Provide first- and second-line helpdesk support for ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Support remote connectivity solutions including VPN access and related authentication issues. * Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile ...

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$9

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How much do remote desktop support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote desktop support in Crown Point, IN is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.18 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Crown Point, IN?

The most popular types of Desktop Support jobs in Crown Point, IN are:

What are popular job titles related to Remote Desktop Support jobs in Crown Point, IN?

For Remote Desktop Support jobs in Crown Point, IN, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Crown Point, IN look for?

The top searched job categories for Remote Desktop Support jobs in Crown Point, IN are:

What cities near Crown Point, IN are hiring for Remote Desktop Support jobs?

Cities near Crown Point, IN with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Crown Point, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,278 per year, or $25.6 per hour.

Systems Administrator

Econ One Research, Inc.

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Life, Retirement

Re-posted 27 days ago

Job description

The Systems Administrator will maintain, configure, and secure the organization's Windows and Linux server/workstation infrastructure, with primary responsibilities in Active Directory (including Group Policy), PostgreSQL administration, Remote Desktop Services, and helpdesk assistance. Systems operate 24/7; the role requires flexibility for out-of-hours work and participation in an on-call rotation.
What You Get To Do...
  • Administer Windows servers and workstations (installation, updates, troubleshooting, Windows Server features).
  • Administer Linux servers (deployment, patching, package management, service monitoring, performance tuning).
  • Administer Truenas (CORE and SCALE) file servers (management, service and performance)
  • Install, configure, and maintain PostgreSQL databases: backups, replication, performance tuning, schema migrations, and troubleshooting.
  • Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design, application and troubleshooting, AD health monitoring.
  • Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms, licensing, profiles, RD Gateway, and security.
  • Provide first- and second-line helpdesk support for server- and workstation-related incidents; escalate to vendors or senior engineers as needed.
  • Implement and maintain monitoring, logging, and alerting (metrics, log aggregation, capacity planning) to support 24/7 operations.
  • Perform regular backups and validate disaster recovery and business continuity procedures for systems and databases.
  • Harden systems and enforce security best practices: patch management, access controls, vulnerability remediation, auditing, and endpoint protection.
  • Automate routine tasks and deployments using scripting (Bash, PowerShell, Python) and configuration management tools.
  • Maintain accurate documentation: knowledgebase, on-call procedures, topology diagrams, change logs, and incident post-mortems.
  • Participate in an on-call rotation and perform out-of-hours maintenance or incident response as required.

Requirements
  • Bachelor's degree in Computer Science, Information Technology, applicable performance experience and appropriate industry certifications are also acceptable.
  • 3+ years of systems administration experience supporting both Linux and Windows environments.
  • Strong Linux administration experience (e.g., Ubuntu, RedHat, and other distros).
  • Solid Windows Server administration experience, including Active Directory and Group Policy.
  • Experience administering Remote Desktop Services or equivalent VDI/session-host technologies.
  • Practical PostgreSQL administration experience: backups, replication, tuning, maintenance, and troubleshooting.
  • Experience providing helpdesk or end-user support and triaging incidents.
  • Proficiency with scripting (Bash, PowerShell, Python) and familiarity with automation/configuration management tools.
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
  • An understanding of security controls, IAM concepts, and best practices.
  • Strong communication, documentation, and customer-service skills.

Bonus Points If You Have...
  • Relevant certifications (RHCE/LPIC, Microsoft Certified: Azure/Windows Server, PostgreSQL certification).
  • Experience with cloud platforms (AWS, Azure) and hybrid architectures (Entra, Intune).
  • Familiarity with containerization (Docker) and orchestration (Kubernetes).
  • Familiarity with virtualization platforms (Proxmox)
  • Experience with remote profile management (FSLogix), session brokering, or VDI platforms.

Benefits
Econ One offers a competitive salary with an annual bonus and excellent benefits, which include employer-paid health, dental, life, and disability insurance, 401(k) plan with a generous employer match, Employee Stock Ownership Plan (ESOP) and flexible spending accounts.
To be considered for this position, please submit your application using the link provided in this job posting. Due to high volume of applications, we regret that we cannot respond to every candidate or to unsolicited messages sent via email or social media platforms such as LinkedIn. If you require any accommodations to complete your application, pleas contact us at hr@econone.com.
We are an Equal Opportunity Employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Notice to Recruitment Agencies
Econ One does not accept unsolicited resumes from external recruiters, staffing agencies, or search firms. Please do not forward resumes directly to our employees, hiring managers, or through our careers site. Unsolicited resumes will not be considered and will not create any obligation for the Company to pay a placement fee.

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