2

Remote Desktop Support Jobs in New York (NOW HIRING)

Principal DevOps Engineer

Manhattan, NY · On-site +1

$57.75 - $79/hr

Built to support the complex demands of live broadcast production, this platform spans compute provisioning, dynamic software defined networking, hybrid DNS models, remote Virtual Desktop ...

Principal DevOps Engineer

Manhattan, NY · On-site +1

$57.75 - $79/hr

Built to support the complex demands of live broadcast production, this platform spans compute provisioning, dynamic software defined networking, hybrid DNS models, remote Virtual Desktop ...

Principal DevOps Engineer

New York, NY · On-site +1

$57.75 - $79/hr

Built to support the complex demands of live broadcast production, this platform spans compute provisioning, dynamic software defined networking, hybrid DNS models, remote Virtual Desktop ...

Support Engineer

Somerset, NJ · On-site +1

$50K - $65K/yr

... of desktop and laptop computer hardware and operating systems, network printers, mobile devices ... Role Description Provide first-line response for remote customers requiring assistance with ...

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Deploying, administering, and supporting enterprise server and endpoint infrastructure. Configuring and managing tools like Windows Autopilot for zero-touch provisioning. Handling application ...

Sr Software Engineer II (Remote- US)

New York, NY · Remote

$134K - $176K/yr

Our shared success depends on our ability to support one another, work well together, and ... The Audio Core Team is responsible for the development of the Splice Desktop application and DAW ...

Showing results 21-40

Remote Desktop Support information

See New York salary details

$11

$29

$49

How much do remote desktop support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote desktop support in New York is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in New York? The most popular types of Desktop Support jobs in New York are:
What cities in New York are hiring for Remote Desktop Support jobs? Cities in New York with the most Remote Desktop Support job openings:
Infographic showing various Remote Desktop Support job openings in New York as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,431 per year, or $29.5 per hour.

Principal DevOps Engineer

NBCUniversal

Manhattan, NY • On-site, Remote

$57.75 - $79/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago


Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

We are looking for a Principal DevOps Engineer to architect and evolve the platform that powers NBC's broadcast production environments. As a senior technical leader on the NBC Production Application Engineering team, you will design a Kubernetes-native platform that automates the provisioning, lifecycle management, and delivery of cloud infrastructure at enterprise scale.

Our team leverages infrastructure-as-code, custom Kubernetes controllers, and GitOps workflows to orchestrate resources across complex multi-account and hybrid cloud environments. Built to support the complex demands of live broadcast production, this platform spans compute provisioning, dynamic software defined networking, hybrid DNS models, remote Virtual Desktop Infrastructure (VDI), and robust configuration management via Puppet. Because we operate at the cutting edge of the cloud-native ecosystem, we are never shy about contributing upstream to the open-source projects we rely on to improve our solutions and push the industry forward.

In this role, you will drive the technical vision of the platform. You will write production Go services, architect cloud-native solutions, and establish the engineering standards our teams rely on. This role requires deep fluency across Kubernetes internals, cloud infrastructure, Go systems programming, and a passion for mentoring engineers.

PRIMARY RESPONSIBILITIES:

  • Platform Architecture & Vision: Architect a Kubernetes-native platform that models broadcast infrastructure as custom resources. Lead the technical strategy leveraging Crossplane compositions and custom Go functions to automate provisioning across multi-account AWS environments and on-prem control rooms.
  • Systems Engineering & Integrations: Design, build, and maintain production-grade Kubernetes operators, controllers, and internal platform APIs in Go. You will actively develop custom Crossplane providers to deeply integrate external enterprise platforms (such as NRCS, Venafi, and Infoblox) into our control plane, managing resource lifecycles and approval workflows.
  • Infrastructure & Networking Delivery: Lead the design of cloud networking, DNS strategies, and cross-account connectivity across hybrid environments, automating VPC topology and dynamic network routing.
  • Cross-Discipline Collaboration: Partner closely with broadcast systems engineers, system integrators, and external vendors to bridge the gap between broadcast hardware and automated infrastructure. You will lead efforts to "Puppet-ize" bare-metal compute configurations and integrate proprietary vendor solutions into our configuration-as-code ecosystem.
  • Technical Leadership: Serve as a technical authority for the team. Write RFCs, drive architectural decisions, mentor engineers, and establish high-confidence CI/CD pipelines, testing strategies, and GitHub Actions automation.
  • Access & Security Strategy: Own the platform's authorization model, designing hierarchical RBAC systems, resource identifier schemes, and identity integrations that enforce fine-grained access control.
  • Operational Excellence: Drive GitOps-based continuous delivery (Flux, Kustomize, Helm) and manage configuration-as-code for compute fleets using Puppet. Ensure deep operational visibility by designing comprehensive observability and alerting stacks.
  • VDI Integration: Oversee the integration of remote desktop/VDI connectivity solutions, focusing on session authentication, credential management, and gateway routing.
Qualifications
  • Experience: 10+ years of experience designing, building, and operating production infrastructure and cloud-native platforms at enterprise scale.
  • Software Engineering: Strong proficiency in Go (systems-level programming, API servers) and deep experience building Kubernetes controllers/operators using patterns like controller-runtime and kubebuilder.
  • Kubernetes Internals: Expert-level knowledge of the Kubernetes ecosystem, including CRD/XRD generation, operators, informers, admission webhooks, and RBAC.
  • Crossplane & Control Planes: Deep production experience with Crossplane, including composite resources, composition functions, and specifically developing custom Crossplane providers in Go to integrate external enterprise platforms.
  • AWS & Networking: Extensive production experience with AWS multi-account architectures, cross-account networking patterns, and identity federation. Requires depth across EKS, EC2, VPC, IAM, STS, SSM, Secrets Manager, Route 53, and S3.
  • GitOps Delivery: Production experience with GitOps tooling, specifically Flux (HelmRelease, Kustomization) or ArgoCD for continuous delivery on Kubernetes.
  • Configuration Management: Hands-on experience with Puppet, including module development, PuppetDB, Hiera, and r10k.
  • APIs & Security: Experience designing REST APIs with middleware patterns and modern authentication (OAuth/JWT). Keen eye for information security, including cross-account IAM trust chains, least-privilege policies, JWT token lifecycles, and secrets abstraction.
  • Observability: Strong background in designing telemetry platforms using Grafana, Prometheus/Mimir, Loki, OpenTelemetry, and metrics collection agents (Alloy, Prometheus Node Exporter).
  • Databases: Working knowledge of PostgreSQL, SQLite or similar relational databases, encompassing schema design, migrations, and query optimization.
  • Communication: Excellent problem-solving skills with a proven ability to present architectural decisions to executives, engage with vendors, and write clear technical documentation.

PREFERRED QUALIFICATIONS:

  • Familiarity with broadcast/media production workflows and the strict operational constraints of live production environments.
  • Experience with the Crossplane function SDK for building custom composition functions in Go, and operating in Kubernetes disaster recovery situations (Velero cluster restoration, backups).
  • Familiarity with VDI Solutions (NICE DCV, Leostream, PCoIP, etc), machine identity workflows, and PKI certificate management (Venafi or similar).
  • Networking & Gateway: Experience with hybrid DNS architectures (Infoblox), software-defined networking (VPC peering, Transit Gateway, Direct Connect, CloudWan), and Envoy Gateway / Gateway API.
  • Ecosystem Tooling: Familiarity with advanced testing frameworks (k6, KUTTL, etc), SOPS for encrypted GitOps configurations, and local development workflows (Air, kind/colima).
  • Scripting: Ability to script routine tasks in Bash and PowerShell.
  • Open Source: Active contributions to open-source projects, particularly within the CNCF / Kubernetes ecosystem.

Fully Remote:This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence. 

  • This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting theBenefits pageof the Careers website. Salary range: $180,000 - $230,000(bonus eligible) 

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories, or arrest or conviction records, in a manner  consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.