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Remote Desktop Support Manager Jobs in Poway, CA

Revelyst

Technical Product Support Agent

San Diego, CA · On-site +1

$21 - $22.50/hr

... remote desktop control tool. * Work with end users to understand, diagnose, and resolve Golf Data ... Previous computer or customer support experience. * Computer Networking Experience a Plus! GOLF ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team ... Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We ...

Revel Staffing

IT Support Supervisor

San Diego, CA · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Promoted2

Remote Insurance Agent

Carlsbad, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Promoted2

Remote Insurance Agent

Oceanside, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Promoted2

Remote Insurance Agent

Vista, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Promoted2

Remote Insurance Agent

San Diego, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Promoted2

Remote Insurance Agent

El Cajon, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Together For Talent

100% REMOTE Tax Manager

Carlsbad, CA · Remote

$130K - $150K/yr

Tax Manager (100% Fully Remote) California-based CPA Firm | $130K-$150K+ base As a highly regarded ... Develop tax projections and support clients with proactive tax planning and advisory services.

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Poway, CA

Remote Desktop Support Manager information

See Poway, CA salary details

$15

$37

$61

How much do remote desktop support manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote desktop support manager in Poway, CA is $37.00, according to ZipRecruiter salary data. Most workers in this role earn between $24.57 and $49.18 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What job categories do people searching Remote Desktop Support Manager jobs in Poway, CA look for? The top searched job categories for Remote Desktop Support Manager jobs in Poway, CA are:
What cities near Poway, CA are hiring for Remote Desktop Support Manager jobs? Cities near Poway, CA with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Technical Product Support Agent

Revelyst

San Diego, CA • On-site, Remote

$21 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Description

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team.

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

This position reports to the Technical Product Support Supervisor.

As the Technical Product Support Agent, you will have an opportunity to:

  • Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
  • Work with end users to understand, diagnose, and resolve Golf Data questions.
  • Work to document incoming customer issues for reporting
  • Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
  • Work with customers and manufactures to organize returns and any replacement or repairs.
  • Work with end users to process and upsell new items.

You Have:

  • College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
  • Working knowledge of Android, iOS, database usage, and audio-visual setup
  • Strong verbal and written communication skills.
  • Ability to quickly assess client requests and identify solutions.
  • Strong customer-focused orientation. Attention to detail.
  • Ability to work a task with a team to completion.
  • Ability to research and resolve issues, self-starter.
  • Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
  • Previous computer or customer support experience.
  • Computer Networking Experience a Plus!

GOLF KNOWLEDGE IS A PLUS!!!

Pay Range:

Hourly Rate: $21.00 - $22.50

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled

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