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Remote Desktop Support Manager Jobs in Leesburg, VA

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Manage user accounts, access permissions, and perform special administrative tasks while ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Manage user accounts, access permissions, and perform special administrative tasks while ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Manage user accounts, access permissions, and perform special administrative tasks while ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...

System One

Desktop Governance Analyst

Vienna, VA · Remote

$23.75 - $32/hr

Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...

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Remote Desktop Support Manager information

See Leesburg, VA salary details

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$36

$61

How much do remote desktop support manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote desktop support manager in Leesburg, VA is $36.59, according to ZipRecruiter salary data. Most workers in this role earn between $24.33 and $48.61 per hour, depending on experience, location, and employer.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What job categories do people searching Remote Desktop Support Manager jobs in Leesburg, VA look for?

The top searched job categories for Remote Desktop Support Manager jobs in Leesburg, VA are:

What cities near Leesburg, VA are hiring for Remote Desktop Support Manager jobs?

Cities near Leesburg, VA with the most Remote Desktop Support Manager job openings:

Remote Desktop Support Manager jobs near you

Remote Support Technician

ManTech International

Mclean, VA • On-site, Remote

$66K - $109K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

48th of 247 rated software companies

Job description

General information
Requisition #
R70161
Locations
USA-VA-McLean
Posting Date
08/20/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Work required shift from 9:30AM - 6:00PM Monday through Friday, as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 6:00 AM - 2:30PM, 7:00 AM - 3:30PM, or 8:00 AM - 4:30 PM (dependent on trainers availability) Monday through Friday for the first 2-3+ weeks in McLean, VA.

Minimum Qualifications:
  • High School Diploma with 4+ years of experience, an Associate's Degree with 2+ years of experience, or a Bachelor's Degree.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must have a current/active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

The projected compensation range for this position is $66,000.00-$109,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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