Remote Desktop Support Manager Jobs in Gary, IN (NOW HIRING)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the upgrade of mission critical digital communication systems for Government & Public Safety Communications customers.
Job Description

NOTE: This position Hybrid in Schaumburg, IL

Our company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted advisor relationship with every customer.

The upgrade team comprises Project Management, System Engineering and Field Engineering personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems. Our systems are designed around the APCO Project 25 communications standard. The System Engineer will take responsibility for and oversee all technical aspects of the assigned project.

This involves:

• Upgrade of the radio network including servers, network and RF devices

• Customer presentations

• Complete system documentation

Specific Knowledge/Skills

• Experience/knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE

• Experience, good understanding, and working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)

• Experience working with servers and virtualization such as ESXi, Linux-based Kernel-based Virtual Machine (KVM), Linux, Windows Server, Active Directory, and Windows Group Policy

• Experience directly working with end-user customers is desirable

• Excellent communication skills and the ability to present complex topics to non-technical audiences

• Willing and capable to lead a project, to be a team player, follow instructions, and identify and manage risks in a project, comfortable delegating tasks to project team members

• Self-motivated, able to collaborate with members from different organizations, able to provide feedback by writing improved procedures, and able to maintain focus in a pressured environment

• Ability to translate deep technical expertise into structured, teachable curriculum for engineers at varying skill levels

• Skilled at assessing skill gaps and building a repeatable, measurable pipeline for developing engineers into higher-level technical roles

• Comfortable balancing training/program-development responsibilities with continued hands-on delivery work (e.g., remote upgrades)

Preferred Experience

• Previous knowledge and experience working with Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon, HPE Server, DELL PowerEdge Servers, HP Z2 Mini, HP ZBook Laptop

• Experience with switching and routing protocols (OSPF, ISIS, iBGP, eBGP, M-BGP, MPLS RSVP-TE, LDP, and IPSec)

• Experience working with Windows registry, navigating Linux filesystem, reading/following flow of Bash, PowerShell, and Python scripts, router, switch, and firewall configuration

• Experience working with remote login and file transfer protocols such as SSH, SCP, Telnet, Remote Desktop Protocol (RDP), Server Message Block (SMB)

• Experience with troubleshooting network connectivity, routing, Access Control List (ACL), firewall policies, remote login and file transfer issues, crashed script execution, and know how to use Wireshark

• Certifications such as CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar

• Experience with automation and tools such as Ansible, Bash, PowerShell, or Python

• Experience designing or delivering technical training, curriculum development, or structured onboarding programs

• Demonstrated experience mentoring or developing junior engineers toward greater technical responsibility

Target Base Salary Range - $120,000 - $140,000USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-HYBRID

Basic Requirements

• Bachelor's Degree in one of the following; Engineering, Computer Science, Networking, IT, Cybersecurity, or Information Systems required.

• Must be able to obtain a background clearance as required by our government customers.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.