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Remote Desktop Support Manager Jobs in Calgary, AB

RhythmQ

Account Executive (Remote, Canada)

Calgary, AB · Remote

$80K - $100K/yr

Build tools and resources that support prospects through each stage of their buying journey. 30 ... Relationship Management * Our customers are the best source of potential prospects and ...

RhythmQ

Account Executive (Remote, Canada)

Calgary, AB · Remote

CA$80K - CA$100K/yr

Build tools and resources that support prospects through each stage of their buying journey. 30 ... Relationship Management * Our customers are the best source of potential prospects and ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Calgary, AB

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Calgary, AB? For Remote Desktop Support Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Calgary, AB look for? The top searched job categories for Remote Desktop Support Manager jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Remote Desktop Support Manager jobs? Cities near Calgary, AB with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Account Executive (Remote, Canada)

RhythmQ

Calgary, AB • Remote

$80K - $100K/yr

Full-time

Re-posted 8 days ago

Job description

Cold calls from applicants accepted!


At RhythmQ, we're changing how organizations interact with their customers by deploying uniquely built software that truly makes the lives of its users better.

We sell into an unlimited market, have multiple products, and our software is unmatched. Read some of our reviews here

We're looking for our next Account Executive to join our team who will continue to drive revenue in their assigned territory. This is a fully remote role, with offices in Mississauga, Ontario, and Washington, DC.

Who we're looking for:

  • You're iterative; you like learning, developing, and winning.
  • You like winning the right way; you sell products that benefit the livelihood of others.
  • You're a hacker. You learn new software and tools quickly.
  • You're curious. You have a unique way of uncovering and solving customers challenges.
  • You're determined, and committed to achievement.

This is a 360 sales role. Here's what you'll be doing:

30% - Nurture a Pipeline of Interested Prospects

  • Be a champion in discovery by understanding what the most important outcomes each potential prospect is looking for. Understand the bigger picture.
  • Present RhythmQ products by providing personalized product demonstrations that speak to each individual buyer type and use case
  • Write proposals and negotiate terms with prospects that are tailored to their specific need

30% - Demand Generation

  • In conjunction with inbound leads, top Account Executives prospect for leads and are always looking for opportunities. Use our software stack to generate new sales opportunities to keep your funnel full.
  • Build tools and resources that support prospects through each stage of their buying journey.

30% - Become Referrable & Relationship Management

  • Our customers are the best source of potential prospects and opportunities. Spend time building relationships in your territory by deploying an on-going value strategy
  • Coordinate with our Onboarding team and ensure customers are accurately onboarded, and trained so they get maximum value out of our products and services

10% - Learn and Grow

  • Spend 1-1 time with Industry experts to grow and hone your skills
  • Regularly meet with other members of the RQ team to keep on top of current customers, their requests, and new product pipeline
  • Develop yourself. Grab a book, watch a podcast, take a course - choose what area of your career you'd like to build and commit to it.

Success Metrics, and What We'll Measure:

  • Quarterly Quota: This is a quota'd role, and we track new business signed weekly
  • Demand Generation: To be successful, we track now many new opportunities are created weekly
  • Generate Referrals- Contribute to building your territory customer base by getting referred to potential customers, and identify potential accounts in your network

Compensation:

  • Base salary, plus uncapped commissions w/ multiplier once quota is achieved
  • Health spending account
  • Fully remote, with offices in Mississauga
  • Occasional travel within Canada and the USA
Employment Type: FULL_TIME

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