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Remote Desktop Support Engineer Jobs in Cary, NC

ABB

Protection and Control Engineer

Cary, NC · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Mondo

AI Engineer

Raleigh, NC · Remote

$130K - $160K/yr

AI Engineer, location is remote in the Raleigh, NC area with onsite collaboration as needed. The ... Support data accessibility initiatives tied to the client's internal data warehouse and ETL ...

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Remote Desktop Support Engineer information

See Cary, NC salary details

$9

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How much do remote desktop support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote desktop support engineer in Cary, NC is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.51 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Infographic showing various Remote Desktop Support Engineer job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 17% Part Time, 5% Temporary, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $52,019 per year, or $25 per hour.

Principal ZTNA Network Engineer - Employee Remote Access

Fidelity Investments

Durham, NC • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

15th of 150 rated financial services

Job description


Note: Fidelity will not provide immigration sponsorship for this position.
The Role
We are seeking a Senior ZTNA (Zero Trust Network Access) Network Engineer to lead the engineering, deployment, and optimization of secure remote access solutions across the enterprise. This role will drive the transition from legacy VPN technologies to modern Zero Trust architectures, with a strong focus on Zscaler (ZPA/ZIA) and enterprise ZVPN initiatives.
You will design and implement secure, scalable, and resilient access solutions that enable seamless, secure connectivity to enterprise applications while eliminating implicit trust. This includes architecting Zero Trust segmentation, application-level access controls, and robust connectivity strategies for a global workforce. Responsibilities will include:
  • Lead design and implementation of ZTNA solutions (Zscaler ZPA/ZIA, ZVPN) to replace legacy VPN technologies
  • On call required rotation
  • Define and deliver modern Zero Trust architecture patterns, including application-level segmentation and identity-based access
  • Drive legacy VPN decommissioning and migration to ZTNA platforms
  • Develop and execute engineering roadmaps aligned to enterprise remote access strategy
  • Partner with security, infrastructure, and business units to ensure coordinated rollout and adoption
  • Document architecture, operational models, and implementation standards
  • Evaluate emerging ZTNA and secure access technologies and provide data-driven recommendations
  • Lead pilots and phased deployments, including testing, validation, and performance benchmarking
  • Act as a Tier-3 escalation lead for complex remote access and connectivity issues
  • Ensure high availability and resilience of remote access infrastructure in a 24x7 global environment
  • Assess and mitigate risks related to latency, scale, and user experience during migrations

The Expertise and Skills You Bring
  • 6-10 years of network/security engineering experience, including 4+ years in ZTNA or remote access transformations
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Hands-on experience with Zscaler (ZPA/ZIA) or comparable Zero Trust platforms
  • Proven success migrating legacy VPNs to Zero Trust, cloud-delivered access solutions
  • Deep expertise in ZTNA design, implementation, and Zero Trust principles (least privilege, continuous verification, no implicit trust)
  • Experience designing application segmentation and identity-based access policies
  • Strong knowledge of traffic steering, split tunneling, and secure access routing (ZVPN architectures)
  • Experience with load balancing, gateways, and access control layers
  • Advanced troubleshooting across network layers (L3-L7)
  • Familiarity with hybrid environments (on-prem, cloud, SaaS)
  • Ability to optimize latency, performance, and user experience in ZTNA environments
  • Experience with high availability, disaster recovery, and failover strategies in global, always-on environments
  • Experience with network automation tools (Python, Ansible, APIs)
  • Familiarity with endpoint management and deployment tools (Intune, SCCM)
  • Strong understanding of identity providers (Azure AD / Entra ID), SSO, and conditional access
  • Knowledge of PKI, certificates, and modern authentication methods
  • Experience integrating with SIEM, EDR, and security monitoring platforms
  • Strong ownership mindset with a focus on execution and delivery
  • Ability to thrive in fast-paced, ambiguous environments with competing priorities
  • Excellent communication skills across technical and business stakeholders
  • Proven ability to lead incident response and drive resolution under pressure
  • Preferred certifications: Zscaler (ZCCA / ZCCP / ZCSE), CCNP/CCIE (Security or Enterprise), CISSP (or equivalent), ITIL Foundation

The Team
You will be part of the Enterprise Cloud, Infrastructure, and Operations (ECIO) organization, playing a central role in transforming the enterprise's remote access strategy from legacy VPN to Zero Trust. This is a high-visibility, high-impact team focused on ZVPN rollout and enterprise-wide adoption, legacy VPN decommissioning, and Zscaler-driven Zero Trust transformation.
The team operates in a global, 24x7 environment and partners closely with security, infrastructure, and business stakeholders. Together, you enable secure, seamless access to applications for a distributed workforce-reducing cyber risk, improving resilience, and supporting business continuity at scale.
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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