ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Cary, NC

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Cary, NC

Remote Desktop Support Engineer information

See Cary, NC salary details

$9

$25

$42

How much do remote desktop support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote desktop support engineer in Cary, NC is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.51 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs

What are popular job titles related to Remote Desktop Support Engineer jobs in Cary, NC?

For Remote Desktop Support Engineer jobs in Cary, NC, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Engineer jobs in Cary, NC look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Cary, NC are:

What cities near Cary, NC are hiring for Remote Desktop Support Engineer jobs?

Cities near Cary, NC with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 17% Part Time, 5% Temporary, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $52,019 per year, or $25 per hour.

Citrix / Azure Virtual Desktop Architect

UNC HEALTH

Morrisville, NC • On-site, Remote

$47.90 - $68.86/hr

Full-time

Re-posted 14 days ago

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
UNC Health is seeking a Citrix / Azure Virtual Desktop Architect to lead the strategy, architecture, support and modernization of our enterprise virtual desktop and application delivery platforms in a large, complex healthcare environment. This role offers the opportunity to shape the future of virtual end-user computing for a health system supporting caregivers, clinical operations, and business teams across North Carolina. The environment is primarily Citrix-based, and this position will help guide ongoing modernization, including evaluation of hybrid and cloud-hosted delivery models such as Azure Virtual Desktop (AVD). The platform supports approximately 30K+ concurrent users, making this an excellent opportunity for an architect who enjoys enterprise-scale design, technical leadership, and long-term technology planning in a mission-driven organization. .
What You'll Do:
Platform Architecture & Strategy
  • Serve as the technical lead and subject matter expert for the enterprise virtual application and desktop platform.
  • Define and maintain enterprise architecture standards, reference designs, capacity models, and lifecycle strategies for virtual desktop platforms.
  • Evaluate platform options, including Citrix enhancements and Azure Virtual Desktop, and provide architecture guidance, trade-off analysis, and recommendations.
  • Design and support on-premises and hybrid architecture aligned with UNC Health's infrastructure and cloud strategies.

Citrix Platform Architecture & Engineering
  • Design, implement, and support Citrix infrastructure, including the following core technologies:

- Citrix Virtual Apps and Desktops
- Citrix Provisioning Services (PVS), including Azure based deployment strategies
- Citrix StoreFront
- Citrix Studio and Citrix Director
- Citrix Workspace Environment Manager (WEM)
  • Architect high availability, resiliency, and scalability across multiple Citrix sites.
  • Serve as the technical escalation point for complex platform issues affecting performance, stability, and availability.

Azure & Cloud Integration
  • Partner with cloud and infrastructure teams to design hybrid Citrix and cloud architecture.
  • Participate in Azure Virtual Desktop (AVD) evaluations or pilots from a platform architecture perspective.
  • Ensure integration with identity, networking, security, and monitoring frameworks.
  • Bring a strong understanding of cloud architecture, design patterns, and operational models.

Profiles, Policy & Platform Optimization
  • Architect and support profile management solutions such as Citrix UPM and FSLogix.
  • Use Microsoft Group Policy and Citrix WEM to implement standardized and scalable configuration management.
  • Drive platform performance, logon optimization, and session reliability improvements.

Monitoring, Automation & Operations
  • Monitor infrastructure health using Citrix Director, Citrix Studio, ExtraHop, UberAgent, and related tools.
  • Analyze platform performance and usage data to support capacity planning and root cause analysis.
  • Develop PowerShell automation to streamline platform administration and improve operational efficiency.

Technical Leadership
  • Mentor Citrix and virtualization engineers on architecture patterns, standards, and best practices.
  • Collaborate with infrastructure, networking, security, and application teams on platform initiatives.
  • Contribute to platform roadmaps, major upgrades, and architectural decision-making.

Required Qualifications
  • 5+ years of experience with Windows client/server networking, including Windows domain and authentication, Active Directory, logon scripts, policies, and client and network security.
  • 5+ years of experience with server configuration and installation, performance and network monitoring tools, operating system upgrades and migrations, and advanced troubleshooting across hardware and software.
  • 5+ years of experience with Azure Virtual Desktop (AVD), Citrix XenApp/XenDesktop, Citrix Workspace Environment Manager (WEM), Citrix StoreFront, and Citrix Provisioning Services (PVS).
Preferred Qualifications
  • Experience with Citrix XenApp/XenDesktop.
  • Experience with Citrix PVS, including Azure deployment strategies.
  • Experience with Citrix StoreFront. • Experience with Microsoft Group Policy Objects (GPOs).
  • Experience with authentication methods and identity integration.
  • Experience with Azure Virtual Desktop (AVD).
  • Relevant certifications such as ITIL, Citrix, or Microsoft Azure certifications.
Other Information
Education Requirements:
• Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• If a Bachelor's degree: Five (5) years of relevant experience.
• If an Associate's degree: Seven (7) years of relevant experience.
• If a High School diploma or GED: Nine (9) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
• Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: ISD Network Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $47.90 - $68.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Apply