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Remote Desktop Support Engineer Jobs in Puerto Rico

... Serve as a Senior Engineer - Execution Systems in a hybrid work environment, designing ... Qualifications • 8-12 years of experience in designing and supporting AVEVA PI Historian ...

Senior Project Engineer

Aguadilla, PR · On-site +1

$88K - $115K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... Remote This role is contributing to the Electrification division in the United States. You will be ...

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

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Remote Desktop Support Engineer information

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What job categories do people searching Remote Desktop Support Engineer jobs in Puerto Rico look for? The top searched job categories for Remote Desktop Support Engineer jobs in Puerto Rico are:
Execution systems-Snr Eng- Remote

Execution systems-Snr Eng- Remote

Cognizant Technology Solutions

On-site, Remote

Full-time

Posted 21 days ago


Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants


Job description

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Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
Full time
Remote
Serve as a Senior Engineer - Execution Systems in a hybrid work environment, designing, implementing, and optimizing AVEVA PI Historian solutions. Collaborate with cross-functional teams to capture manufacturing and supply chain data, improve operational visibility, and enable data-driven decisions that enhance efficiency, quality, and sustainability.
Responsibilities
• Design robust AVEVA PI Historian architectures to ensure reliable collection, storage, and retrieval of high-volume operational data from manufacturing systems.
• Configure data interfaces and connectors to integrate plant floor equipment, enterprise applications, and supply chain systems for seamless data flow.
• Develop and maintain data models, tags, calculations, and asset frameworks to support monitoring, reporting, and analytics.
• Optimize data collection strategies by tuning sampling rates, compression, and exception settings to balance performance and accuracy.
• Implement data validation, cleansing, and enrichment processes to improve data quality for downstream applications.
• Collaborate with manufacturing and supply chain stakeholders to translate business requirements into PI configurations, dashboards, and alerts.
• Build visualizations and reports using AVEVA PI tools or connected analytics platforms for performance tracking and decision support.
• Work with IT and OT teams to ensure secure, scalable, and compliant deployment of PI Historian in hybrid environments.
• Document solution design, standards, and operational procedures for consistent deployment across sites.
• Troubleshoot data flow issues, performance bottlenecks, and system defects, and implement long-term fixes.
• Mentor junior engineers and share best practices in historian configuration and data governance.
• Drive continuous improvement by analyzing historian data to identify inefficiencies, risks, and optimization opportunities.
• Support business goals by enabling data-driven decisions that improve safety, product quality, and environmental performance.
Qualifications
• 8-12 years of experience in designing and supporting AVEVA PI Historian solutions in industrial or manufacturing environments.
• Strong knowledge of time-series data concepts including tags, event frames, and asset hierarchies.
• Experience working with manufacturing execution systems, plant automation, or industrial data acquisition.
• Understanding of supply chain processes such as production planning, inventory tracking, and logistics.
• Hands-on experience troubleshooting connectivity with controllers, gateways, and data interfaces.
• Knowledge of scripting or automation tools related to AVEVA PI Historian.
• Strong communication and stakeholder management skills.
• Ability to work effectively in a hybrid model with distributed teams.
• Commitment to continuous learning and staying current with AVEVA PI and industrial data trends.
Job Details
Job Title: Execution Systems - Senior Engineer
Technology: AVEVA PI Historian
Experience: 8-12 years
Shift: Day
Job Type: Execution Systems - Snr Eng [60SG05]
Primary Location: San Juan, PR (USA)
Alternate Location: N/A
Travel Requirement: No
Certifications Required: N/A
Applications will be accepted until 6/15/2026
Disclaimer: The salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Diverse perspectives encourage innovation, creativity, and help us deliver better outcomes for our clients and communities.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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