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Remote Desktop Support Analyst Jobs in Walpole, MA

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support Handle new hire onboarding, laptop allocation, setup, and getting employees up and running ...

Initio Capital

Platform Operations Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Initio Capital

RevOps Systems Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Initio Capital

RevOps Systems Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Initio Capital

RevOps Systems Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Initio Capital

Operator Research Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

New

Initio Capital

Investment Strategy Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

New

Initio Capital

Market Mapping Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Initio Capital

Business Strategy Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Initio Capital

AI Product Strategy Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

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All JobsDesktop Support Analyst JobsRemote Desktop Support Analyst JobsRemote Desktop Support Analyst Jobs in Walpole, MA

Remote Desktop Support Analyst information

See Walpole, MA salary details

$11

$29

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support analyst in Walpole, MA is $29.32, according to ZipRecruiter salary data. Most workers in this role earn between $24.38 and $32.74 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What job categories do people searching Remote Desktop Support Analyst jobs in Walpole, MA look for? The top searched job categories for Remote Desktop Support Analyst jobs in Walpole, MA are:
What cities near Walpole, MA are hiring for Remote Desktop Support Analyst jobs? Cities near Walpole, MA with the most Remote Desktop Support Analyst job openings:
Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Walpole, MA as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $60,989 per year, or $29.3 per hour.

IT Helpdesk Specialist

Earnix

Boston, MA • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Description
What you'll do:
Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
Manage offboarding processes for departing employees
Prepare and ship laptops and equipment to remote employees across the US
Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
Take responsibility for office networking, wired and wireless connectivity
Troubleshoot and resolve hardware and software issues across Windows and macOS
Manage and maintain IT inventory and assets for the office
Support day-to-day software, applications, and office technology needs
Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
Create and maintain IT documentation and knowledge base articles for users and the global team
You'll excel by:
Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivering excellent customer service with a focus on problem-solving
Communicating clearly and building strong relationships with employees at all levels
Working well under pressure, prioritizing tasks, and meeting deadlines
Being a reliable team player who can also work independently in a fast-paced global environment
Requirements
What you'll bring:
2+ years of experience in a Helpdesk or IT support role
Hands-on experience supporting Windows and macOS in a domain environment
Experience administering Microsoft Intune and Kandji MDM platforms
Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
Good understanding of networking (wired and wireless)
Experience with onboarding/offboarding and asset management
Salary Range:
$ 85,000-100,000 per year
Position Intro
Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.
In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.

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