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Remote Desktop Support Analyst Jobs in Orange, NJ

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Job Title: Desktop Support Specialist Industry: Information Technology / Professional Services ... Partner with remote IT colleagues to resolve issues and support broader organizational initiatives.

PNC

Loan Support Analyst Sr (Commercial)

East Brunswick, NJ · On-site +1

$41K - $82K/yr

As a Loan Support Analyst Sr, within PNC's Business Credit Loan Admin Organization, you will be ... This position may be eligible for remote work in select geographic locations, subject to approval ...

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Remote Desktop Support Analyst information

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$27

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote desktop support analyst in Orange, NJ is $27.29, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $30.48 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What cities near Orange, NJ are hiring for Remote Desktop Support Analyst jobs?

Cities near Orange, NJ with the most Remote Desktop Support Analyst job openings:

Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Orange, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,756 per year, or $27.3 per hour.

Sr. Desktop Analyst

New York, NY • Remote

Fidelity & Guaranty Life Insurance Company
See more jobs at Fidelity & Guaranty Life Insurance Companyexternal

$38.46 - $43.27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Job Summary

The Sr. Desktop Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment.  In addition, this role will manage related IT support team queue and participate on project teams.

Duties and Responsibilities

  • Provide hardware, software, network, and application support for Windows and Mac devices
  • Conduct desktop and laptop imaging and software deployment
  • Manage related IT support team queue
  • Assist in ensuring all F&G end user systems are compliant with required security standards
  • Follow Standard Operating Procedures for desktop virtualization environments
  • Follow F&G desktop related testing strategies and document results
  • Diagnose and troubleshoot problems within the virtualization desktop environment
  • Review, test, and deploy various software and application related updates through various
  • deployment mechanisms and systems
  • Support IT infrastructure project tasks and continue ongoing support as assigned
  • Participate on project teams for IT infrastructure project initiatives
  • Act as a customer liaison for day-to-day support activities as necessary

Experience and Education Requirements

  • Associate's Degree (preferred emphasis in Computer Science or MIS) or equivalent experience
  • 4-7 years of experience in corporate desktop engineering or related experience
  • In-depth understanding and working knowledge of desktop operating systems
  • Understanding of desktop virtualization concepts and strategies
  • Experience working within an IT organization in the financial services industry
  • Experience in VMWare virtualization with a focus on VDI
  • Experience with application virtualization and application streaming concepts and strategies
  • Experience delivering VDI to various types of endpoint devices
  • Experience integrating and supporting Microsoft Windows in a VDI environment
  • Expert in desktop support on a Microsoft Windows network
  • Expert with various laptop, desktop, and peripheral hardware
  • Experience with various incident ticketing systems

Knowledge, Skills & Abilities

  • Strong customer service skills
  • Organizational, communication, and time management skills
  • Interpersonal and presentation skills for interacting with team members and business units
  • Analytical, problem solving, and decision-making skills
  • Ability to work in a team environment

Other Requirements

  • Perform other functions, duties and projects as assigned
  • Regular and punctual attendance
  • Minimal travel required (less than 10%)

The targeted hourly rate range for this role is $38.46-$43.27.  Actual hourly rate may be above or below this range based on factors such as location, skills, relevant experience, operational needs, internal parity and other considerations permitted by law.

Certain roles are eligible for additional compensation such as annual bonus.  These awards are allocated based on individual and company performance. 

In addition to competitive pay, we offer our full-time employees the following benefits:  medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, holidays, personal days, wellness incentives, tuition reimbursement among others.  To find out additional details about our competitive benefits package, visit our benefits page on our website:   https://www.fglife.com/about/careers.html

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