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Remote Desk Jobs in Washington, DC (NOW HIRING)

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

Unissant

Service Desk Manager

Washington, DC · Remote

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate ... Work may be performed at Government facilities, remote locations, or approved employee work ...

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All JobsDesk JobsRemote Desk JobsRemote Desk Jobs in Washington, DC

Remote Desk information

See Washington, DC salary details

$14

$26

$38

How much do remote desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote desk in Washington, DC is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Washington, DC?

The most popular types of Desk jobs in Washington, DC are:

What are popular job titles related to Remote Desk jobs in Washington, DC?

For Remote Desk jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Desk jobs in Washington, DC look for?

The top searched job categories for Remote Desk jobs in Washington, DC are:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Washington, DC as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Helpdesk Specialist Tier II

Global Enterprise Services, LLC

Fort Belvoir, VA • Remote

$55K - $67K/yr

Full-time

Re-posted 25 days ago

Job description

GES is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

You will serve as the initial point of contact for IT-related problems and incidents. In this capacity you will provide phone, online and deskside support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary.

Additional duties will include:

  • Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
  • Document and communicate degradation of services or outage issues information to customers and help with resolution.
  • Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process.
  • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
  • Ensure your assigned tickets stay within the program’s AQL/SLA commitments.
  • Open and close tickets in Remedy and/or Service Now.
  • Ensure all tickets, requests, and work orders are properly documented.
  • Create or coordinate the development of Knowledge Base Articles (KBA)
  • Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
  • Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Basic Qualifications:

  • Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6+ years of experience. Additional experience will be considered in lieu of a degree.
  • Active DOD Top Secret clearance
  • Information Assurance Technician (IAT) Level II
  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Experience meeting service level goals and targets.

Desired Qualifications

  • Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking
  • Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.