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Remote Desk Jobs in Dallas, TX (NOW HIRING)

Interlink Technology, Inc.

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Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM-7:00 PM ...

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How much do remote desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote desk in Dallas, TX is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Dallas, TX?

The most popular types of Desk jobs in Dallas, TX are:

What are popular job titles related to Remote Desk jobs in Dallas, TX?

For Remote Desk jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Desk jobs in Dallas, TX look for?

The top searched job categories for Remote Desk jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Desk jobs?

Cities near Dallas, TX with the most Remote Desk job openings:

Remote Desk jobs near you
Infographic showing various Remote Desk job openings in Dallas, TX as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

Level 1 Help Desk Engineer - Remote

Interlink Technology, Inc.

Dallas, TX • Remote

$20 - $23/hr

Full-time

Medical, PTO

Posted yesterday

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Job description

About Interlink Technology

Interlink Technology is a California-based managed IT services and cybersecurity company supporting businesses throughout the Inland Empire and North San Diego County.


We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM–7:00 PM Central Time.


This is a fully remote support position. No regular onsite work or travel to California is required.


What You’ll Do

  • Troubleshoot Windows desktops and laptops remotely
  • Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
  • Resolve password, MFA, email, and user-access issues
  • Troubleshoot software and business application problems
  • Support printers, scanners, monitors, docks, and other peripherals remotely
  • Troubleshoot VPN, Wi-Fi, and basic network connectivity
  • Install and configure approved software
  • Assist with mobile-device enrollment and basic support
  • Complete common mailbox, group, licensing, and access changes
  • Use remote monitoring, management, documentation, and AI-assisted support tools
  • Maintain accurate ticket notes, classifications, and time entries
  • Escalate complex issues with clear troubleshooting details so senior engineers can continue without repeating work


What We’re Looking For

  • 1–2 years of help desk, desktop support, MSP, or similar IT support experience preferred
  • Foundational knowledge of Windows and Microsoft 365
  • Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPNs
  • Strong troubleshooting and problem-solving skills
  • Clear written and verbal communication
  • Comfortable speaking with end users by phone and remote-support tools
  • Strong attention to detail and follow-through
  • Ability to follow documented procedures and escalation processes
  • Ability to recognize when an issue should be escalated rather than continuing unproductive troubleshooting
  • Willingness to learn and continuously improve


Helpful Experience

Experience with any of the following is a plus:

  • Microsoft 365 and Entra ID
  • Microsoft Intune
  • Autotask PSA
  • NinjaOne or another RMM platform
  • Google Workspace
  • Keeper or another password-management platform
  • Mobile-device management
  • Meraki networking
  • CompTIA A+, Network+, or Microsoft certifications


What Success Looks Like

A successful Level 1 Help Desk Engineer:

  • Resolves common issues efficiently
  • Provides a professional and helpful client experience
  • Knows when to troubleshoot and when to escalate
  • Maintains clear and accurate ticket documentation
  • Uses available documentation and automation before starting from scratch
  • Takes ownership of assigned tickets through resolution or proper escalation
  • Continues developing technical skills


Benefits

  • Company-paid HMO health insurance
  • Paid time off
  • Paid sick leave
  • Paid holidays
  • Paid personal day during your birthday month
  • Training and professional development opportunities


Why Join Interlink?

You’ll join a small, growing MSP that values quality, accountability, efficiency, and continuous improvement.


We are actively investing in automation and AI-assisted service delivery to reduce repetitive work and give our engineers more time to troubleshoot meaningful problems, develop their technical skills, and provide a better client experience.


If you enjoy solving technical problems, helping people, and working in a structured MSP environment, we’d like to hear from you.

Company Description

About Us
Interlink Technology, Inc. is a Managed Service Provider that helps small and mid-sized organizations keep technology secure, reliable, and aligned with their business goals.

We operate as a long-term IT partner rather than a break-fix vendor. Our services combine responsive technical support, proactive IT management, cybersecurity, and strategic guidance to help clients reduce disruptions, manage risk, and make better technology decisions.

We primarily support organizations throughout the Inland Empire and North San Diego County, with a growing focus on manufacturing and other operational businesses.

What We Do
Our services include:
- Managed IT services and help desk support
- Proactive monitoring, patching, and maintenance
- Microsoft 365 administration and endpoint management
- Cybersecurity, backup, and disaster recovery
- Network and technology vendor coordination
- Technology planning, account management, and ongoing optimization

How We Work
We are a remote-based team that values clear communication, accountability, professionalism, and follow-through.

We are actively improving our internal processes, documentation, automation, and service delivery. Team members are expected to follow established procedures, document their work, communicate when assistance is needed, and contribute constructively to improvements.

We believe strong IT support requires technical ability, organization, good judgment, and a positive customer experience.

Why Join Us
You will work with a team that values learning, reliability, and professional growth. You will gain exposure to a variety of business environments and technologies while helping clients resolve problems, reduce risk, and operate more effectively.

This is a good environment for someone who wants to develop their technical skills, take ownership of their work, and contribute to a growing organization.

Equal Employment Opportunity
Interlink Technology, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.

Reasonable accommodations are available to qualified applicants and employees with disabilities. Applicants who need a reasonable accommodation during the application or interview process may contact our office.