Remote Defect Management Jobs in Willowbrook, IL

Job Overview:

Pay Range: $35hr - $40hr

Requirement/Must Have:

• 3+ years of experience in claims adjusting, specifically in general liability.

Responsibilities:

• Independently investigate and manage a full caseload of CGL claims, including but not limited to premises liability, slip and fall, product liability, construction defect and construction-related losses, and contractual liability exposures.
• Drive timely claim resolution through proactive file management, strategic planning, and adherence to best practices in diary management and documentation.
• Analyze complex policy language, including insuring agreements, endorsements, exclusions, and limits to determine coverage applicability.
• Draft clear, defensible coverage position letters, including reservation of rights and denial letters, consistent with jurisdictional requirements and client expectations.
• Conduct comprehensive liability investigations, including review and analysis of incident reports, contracts, lease agreements, and indemnification provisions.
• Identify and apply contractual risk transfer provisions.
• Obtain and evaluate recorded statements, expert opinions, photographs, and surveillance.
• Evaluate injury severity, medical treatment, and long-term exposure, including review of medical records, bills, and independent medical evaluations (IMEs) where applicable.
• Establish, maintain, and adjust reserves in accordance with claim developments and severity exposure.
• Manage litigated files, including the retention and direction of defense counsel.
• Provide strategic oversight on litigation plans, budgets, pleadings, Client, and dispositive motions.
• Participate in mediations, settlement conferences, and trial preparation, ensuring alignment with client and organizational strategies.
• Negotiate settlements within delegated authority while balancing cost containment and risk exposure.
• Evaluate settlement value based on liability, damages, venue, and litigation risks, and escalate appropriately when exceeding authority.
• Identify, evaluate, and pursue risk transfer opportunities, including additional insured tenders, contractual indemnity provisions, and subrogation potential.
• Coordinate with coverage counsel, carriers, and third parties to maximize recovery and proper allocation of liability.
• Maintain proactive, professional communication with insureds, claimants, brokers, clients, and internal stakeholders.
• Provide detailed status updates, large loss reports, and claim summaries tailored to client-specific reporting requirements.
• Maintain thorough, accurate, and timely file documentation to support claim decisions and audit readiness.
• Ensure compliance with applicable state regulations, client service instructions, and internal audit and quality standards.
• Participate in internal and external audits, file reviews, and continuous improvement initiatives.
• Support organizational quality initiatives, audit programs, and operational excellence efforts.
• Contribute to process improvement, knowledge sharing, and team development activities as needed.
• Perform other duties as assigned.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities