Job Profile
Job Title: Service Center Assistant
Location: Indianapolis, IN (Remote Opportunity Available Based on Performance and Business Needs)
Hire Type: Contingent
Pay Range: $22/hr.
Work Model: Onsite (Remote Opportunity Available Based on Performance and Business Needs)
Work Shift: Monday-Friday 8 am – 5 pm
Recruiter Contact: Sean Craft I sean@marykraft.com I 443-345-3305
Nature & Scope:
Positional Overview
We are seeking a customer-focused and detail-oriented professionals to join a growing Contact Center team as a Service Center Assistant. In this role, you will serve as a primary point of contact for customers regarding product recall inquiries, providing accurate information, support, and solutions while delivering an exceptional customer experience.
This position is ideal for individuals who enjoy helping others, thrive in a fast-paced environment, and possess strong communication and organizational skills. You will play a critical role in supporting product recall initiatives while ensuring customer concerns are addressed with empathy, professionalism, and accuracy.
Role & Responsibility:
Tasks That Will Lead to Your Success
- Handle inbound and outbound customer calls related to product recall programs.
- Provide clear and accurate information regarding recall procedures, timelines, and available resolutions.
- Document customer interactions thoroughly and accurately within company systems.
- Assist customers with troubleshooting recall-related issues and guide them through the appropriate next steps.
- Maintain detailed records of customer concerns, resolutions, and follow-up activities.
- Collaborate with internal teams, including Quality Assurance and Training, to address complex customer situations.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Identify customer trends, concerns, and feedback and communicate insights to management.
- Protect confidential customer information and maintain data privacy standards.
- Process customer inquiries efficiently while maintaining high-quality service standards.
- Support additional administrative and customer service projects as assigned.
Skills & Experience
Qualifications That Will Help You Thrive
- High School Diploma or GED required.
- Minimum one (1) year of customer service experience preferred.
- Prior inbound call center experience strongly preferred.
- Experience handling high-volume customer interactions is a plus.
- Strong customer service and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office applications and basic computer systems.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage competing priorities.
- Ability to work effectively in a team-oriented environment.
- Professional demeanor with strong interpersonal skills.
- Ability to meet productivity, quality, and performance expectations.
- Comfortable handling sensitive and confidential information.
- Ability to perform extended periods of computer work and keyboarding.
- Strong attention to detail and ability to manage multiple priorities simultaneously.
- Ability to work under deadlines and adapt to changing business needs.
- Strong judgment, professionalism, and problem-solving skills.
- Effective verbal communication and listening skills.